Notes

Acc# 8299600640117396
Callback#

Joy spoke to: Megan
Issue: hae receive a modem but there is no power cord
Actions taken: give options to the cx that i can ship another modem of she can visit the store and pick a power cord for the modem // cx said the store is very far from her location and prefer to have it shipped // process shipment, has error on placing it on prio, waive the charge for $15 for the shipping // cx mentioned that she is already billed but she haven't used the services, educated the cx that we can process an adjustment from the connection date but it is better to calculate it after the service is activated successfully so that we can calculate the exact time when she didn't have the service but charged // endorsed to support // EOC


rdk 03036


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Acc# 8499051530017882
Callback#

Joy spoke to: Melissa
Issue: got new cable and having trouble in activating the cable box
Actions taken: check connections // run ITG // restarted the primary box // sent multple of signals to the box // cx restarted the cable but still getting the same message // routed to tech // set tech appointment // EOC

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2027442072

Acc#
Callback#

Joy spoke to: Grant
Issue: his wife has gone thru chat and the chat agent said that they will send somebody, cx calling to confirm if the appointment is successful
Actions taken: ask assitance for technicians

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patulawifi
Cookies75#


Acc# 8499051830087015
Callback#

Joy spoke to: Joshua
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // ITG routed to tech // cancelled tech // cx can connect and surf the internet // issue resolved // EOC
CR099717009


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Murphy1
skater918



6094121126
Acc# 8499050200017826
Callback#

Joy spoke to: Linda and Joseph
Issue: Internet, telephone and cable activation
Actions taken: Run ITG, reset wifi name and password // provisioned device // cx can connect and surf the internet // cx has dial tone // check connections // checked remote // restrated the cbale // cx followed on screen activation // manually pair the remote to the tv // issue resolved // EOC
CR099721351
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wilkins07
Ashton



Acc# 8993116210354581
Callback#

Joy spoke to: Chris
Issue: internet activtaion
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR099731476
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US Military Clean Virginia

Acc#
Callback#

Joy spoke to: Manuel
Issue: wnats to change the name of the caller ID to his business name
Actions taken: educated the cx that since the account is not a business account, we cannot change the caller ID to business name // EOC


Acc# (443) 325-4618
Callback#

Joy spoke to: Ashley
Issue: internet activation
Actions taken: Run ITG // modem offline // check connection // sent signals // modem still offline // routed to tech // set tech // EOC
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Acc# 8499100226401502
Callback#

Joy spoke to: Marilie
Issue: internet activation
Actions taken: Run ITG // modem offline // check connection // sent signals // modem still offline // routed to tech // set tech // EOC

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ECM0002845560

th3fi3styhous3
28an$meLUVR36
Acc# 8299600074241811

Callback#

Joy spoke to: Robyn
Issue: internet activtaion
Actions taken: Run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR099763993

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Acc# 8299420340321838
Callback#

Joy spoke to: Thomas
Issue: peacock activtaion
Actions taken: c xhas claim the rewards and has received an email but link on the email is routing the cx to the rewards // created a ticket for the rewards // EOC
ECM0002845560



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Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:
CR099763993

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Acc# 8499053141678854
Callback# (862) 405-2163

Joy spoke to: Vermel
Issue: cable activation
Actions taken: cx seeing message on the screen // ask the cx to follow on screen activation // issue resolved / EOC
CR099769341
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533 locust st fall river




Acc# 8773102902836768
Callback#

Joy spoke to: Barry
Issue: has received an email that his service will be disconnected
Actions taken: informed teh cx that his account is on pending disconnect due to that somebody is trying to set up service on the same address // cx said that he move out from that address but didn't push with the transfer of service because he was busy // informed the cx taht he can move the service but move center is already closed // educated teh cx to callback or schedule a callback // EOC
CR099766439

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Acc# 8299600600313910
Callback#

Joy spoke to: Theodore
Issue: flex activation
Actions taken: Run ITG // cx restarted the flex // cx follow on screen activation // issue resolved // EOC
CR099773179
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b&thouse
myperson22

2679121483

Acc#
Callback#

Joy spoke to: Barry
Issue: internet activation
Actions taken: Run ITG // reset wifi name and password // provisioned device // ITG routed to tech // cancelled tech // cx can connect and surf the internet // issue resolved // EOC
CR099774793
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e2500

Acc# 8299600810130906
Callback#

Joy spoke to: Christin
Issue: Modem activation
Actions taken: got new modem // Run ITG // provisioned device // cx used her personal modem but cannot see her wifi // eductaed the cx that since the modem is brand new, it is not the modem now but it is her router // cx will swap her equipment // EOC
CR099780270
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