Notes

Certainly! Below are some interview questions for a candidate applying for a role with the responsibilities you provided:

1. Technical Support and Troubleshooting:
a. How do you approach diagnosing and resolving technical issues in non-production engineering environments? Can you walk us through an example of a complex problem you solved?
b. Describe your experience with handling Microservices deployments, upgrades, and maintenance. How do you ensure smooth operations during these processes?

2. Automation and Scripting:
a. Have you used Ansible or similar tools for automating repetitive tasks? Can you provide an example of a task you automated and the benefits it brought to the team?
b. How do you decide whether to use scripts or code for automation? What factors influence this decision?

3. Monitoring and Alerting:
a. Explain your approach to setting up and maintaining monitoring and alerting systems for engineering environments. How do you ensure early detection of potential issues?
b. How do you prioritize alerts when multiple systems raise alarms simultaneously? How do you handle critical incidents?

4. Incident Management and SLA Adherence:
a. How do you handle urgent incidents with a sense of urgency while also ensuring adherence to SLAs? Can you share an example of a time when you managed a critical incident effectively?
b. What steps do you take to document the incident resolution process and communicate it to stakeholders?

5. Validation and Change Management:
a. How do you perform validations after scheduled changes? What are the key factors you consider during the validation process?
b. Can you share an experience where you encountered unexpected issues after a change, and how did you handle it?

6. Customer Focus and Knowledge Sharing:
a. How do you ensure that the engineering organizations receive high-standard support? How do you handle challenging customers or situations?
b. Describe a time when you actively contributed to enhancing the knowledge base documentation for self-service support.

7. Team Collaboration and Mentoring:
a. How do you contribute to the success of the team beyond individual responsibilities? Can you provide an example of how you mentored or helped a team member grow professionally?
b. Have you conducted demos or training sessions for your team or customers? How do you prepare and deliver effective presentations?

Remember to tailor these questions based on the specific technologies and tools your organization uses, and feel free to add more questions to cover other aspects relevant to your company's environment.