Notes
Notes - notes.io |
07:09
How may I assist you today?
PGPink Guest
07:10:04 PMWeb Chat
Hi
07:10
"It's been a little while, and I can't remember what services I signed up for. I was trying to find my bill to see if it would tell me, but I don't think I've received one this month."
You07:10:47 PMWeb Chat
Thank you for sharing your concern. Please share your First name and last name or Account number?
PGPink Guest
07:11:00 PMWeb Chat
Brad Taylor
07:11
And I don't have account number right now.
You07:11:42 PMWeb Chat
No issue, You can provide Zip code to confirm the account.
PGPink Guest
07:12:05 PMWeb Chat
46214
You07:12:24 PMWeb Chat
Just allow me a minute to pull up your account.
07:12
How's your day going so far?
PGPink Guest
07:12:53 PMWeb Chat
Doing great.
07:12
And your's ?
You07:13:09 PMWeb Chat
Mine too.
07:13
Any weekend plan?
PGPink Guest
07:13:35 PMWeb Chat
No.
You07:14:04 PMWeb Chat
Oh okay!
07:14
I have pulled your account there are 2 accounts with same details.
You07:16:13 PMWeb Chat
To verify the account. Please provide the last 4 digits of your Social Security Number.
PGPink Guest
07:16:42 PMWeb Chat
Ok.
07:16
2345
You07:17:39 PMWeb Chat
Thanks for confirming. Please allow me a moment while I review your account.
PGPink Guest
07:17:49 PMWeb Chat
Alright.
You07:18:45 PMWeb Chat
As I can see in your account there 2 services one is Internet Gigabit Extra and Ultimate Cable Tv package.
You07:20:11 PMWeb Chat
And about bill, I can see your total past due of $290.09 is due now. Your new charges of $267.48 are due Jul 19. So total due is $557.57
PGPink Guest
07:20:50 PMWeb Chat
Ok.
07:21
How much I am paying for my Internet services ?
You07:21:16 PMWeb Chat
Let me check that for you.
PGPink Guest
07:21:43 PMWeb Chat
OK
You07:23:29 PMWeb Chat
Thanks for waiting.
07:24
You are paying $122 for Internet package and $25 for Xfi complete.
PGPink Guest
07:24:27 PMWeb Chat
Alright.
07:24
And how much I am paying for my Cable service ?
You07:25:50 PMWeb Chat
You are paying $90+ taxes for your Cable services.
PGPink Guest
07:26:01 PMWeb Chat
Alright.
07:26
And what are the Regular monthly charges of my services ??
You07:26:50 PMWeb Chat
Just a moment
PGPink Guest
07:27:13 PMWeb Chat
Ok
You07:27:51 PMWeb Chat
You can also download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage all your services through your mobile or laptop. You also check your bills and all services too.
PGPink Guest
07:28:39 PMWeb Chat
Ok thanks for the info.
You07:28:39 PMWeb Chat
Your regular monthly charges for your services are $239.60
07:28
It's my pleasure.
PGPink Guest
07:29:07 PMWeb Chat
Alright.
07:29
Can I pay my bill later ?
You07:30:21 PMWeb Chat
Yes, you can let me check the full details for option available for you.
PGPink Guest
07:30:33 PMWeb Chat
Ok Great.
You07:31:36 PMWeb Chat
You can visit the link mention below to set up your payment arrangements.
https://customer.XFINITY.com/#/billing/payment
PGPink Guest
07:32:35 PMWeb Chat
Thank you.
07:32
That's all for the day.
You07:32:45 PMWeb Chat
As I can see you haven't set auto payment in your account.
07:33
It will help you to save more money. Would you like to hear about it?
PGPink Guest
07:33:53 PMWeb Chat
Ok
You07:35:47 PMWeb Chat
By selecting auto payment option you don't have to remember the due date and all, the money will be deducted from your account on the due date. The monetary benefit you will receive is extra $5 discount from our end.
PGPink Guest
07:35:57 PMWeb Chat
Sounds Great!
07:36
How can I do that ?
You07:36:21 PMWeb Chat
I will provide the link to set the auto payment. It will be helpful for you.
PGPink Guest
07:36:31 PMWeb Chat
Perfect!
You07:37:56 PMWeb Chat
Should I share all the steps at once or should we do it one by one ?
You07:39:17 PMWeb Chat
first step -Sign in to your account using your Xfinity ID and password.
second step - Click your Account icon from the top-right corner.
PGPink Guest
07:39:52 PMWeb Chat
Thank you for the info Nikhil.
07:40
I can do that later.
07:40
That's all for the day.
You07:40:22 PMWeb Chat
Wait, there few others steps too. I will send all here and also on your email.
PGPink Guest
07:40:33 PMWeb Chat
Sure.
You07:40:40 PMWeb Chat
Awesome!
07:40
Before we wrap up, is there anything else I can assist you with?
PGPink Guest
07:41:01 PMWeb Chat
No
07:41
Thank you.
You07:41:39 PMWeb Chat
Thank you for being understanding and smart customer. Have a good day :)
PGPink Guest
07:41:50 PMWeb Chat
You too!
You07:42:15 PMWeb Chat
I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate response on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option❤️
07:42
Thank you😀
PGPink Guest
07:43:22 PMWeb Chat
Sure.
You07:44:02 PMWeb Chat
I appreciate that
PGPink Guest
07:44:09 PMWeb Chat
Ok.
You07:44:35 PMWeb Chat
Chat I'd - 331125327404477988
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