Notes

Write a note in this area. It's really easy to share with others. Click herHi, this is Bhawna. I will just take a minute to read through the conversation and get caught up, then I'll be able to help you shortly. Thank you!
Sure, let me review the terms and conditions for your booking and I'll see what we can do. Give me a moment.



So we can stay connected, please keep the chat window open. I will be back in a few minutes with an update. Thank you!

As I can see here that you want to cancel/change your reservation, correct?

Do you need help with any other booking or any other questions regarding the booked Itinerary?

"It was lovely assisting you today. Thank you for contacting us. Have a great day ahead!"
Thanks for chatting with us — take care and have a wonderful day.

I am still working on your request, please stay connected with me.

As I am not getting any reply, so I am going to close this chat.
. “I am very happy to confirm that we are able to cancel this flight / reservation for you”
“Glad I was able to assist you with the clarification and we appreciate your business with us”


Are we still connected?
As I can see here that your booking didn't go through successfully and that amount was canceled, and it will auto-drop off in your account within 72 working hours.
As I can see here that your reservation didn't go through and your amount is in pending status so your amount will auto-drop off in your account within 72 working hours.
As I have checked that your hotel reservation is fully refundable so you can go ahead and cancel, you will get the refund within 7-10 business days and you can rebook according to your preference.
As I can see here that your reservation is under a cancellation period, so you can cancel and rebook according to your preference and your amount will be auto-dropped off within 7-10 business days.
As I have checked the details, as per the airline policy your tickets are nonrefundable but valid for future travel credit for 1 year from the original issuance date of the ticket.
As I can see here that for this reservation you need to get in touch with the airline, as we do not have access to this reservation so for changes, cancellations or further queries you need to get in touch with the airline. Provide them the confirmation code- NHHETK, and connect with them over there website as well and chat with them.
So for seats, you need to go on the airline website add your confirmation code and name, and you will able to see the details, if you will face any error then you need to contact the airline directly as seats and baggage come under the airline's end.
So for baggage, you need to go on the airline website add your confirmation code and name, and you will able to purchase the baggage, if you will face any error then you need to contact the airline directly as seats and baggage comes under the airlines end
As I have checked the details, as per the airline policy your tickets are nonrefundable but valid for future travel credit for 1 year from the original issuance date of the ticket. and when you will come to use the credit there is a re-issuance fee of 100.00 USD plus the fare difference of the new ticket.
Not to worry just clear your cache and cookies, log out of your account, and login back after 20-30 minutes then try to book you will not get any error.

I'm sorry you lost connection with the previous agent. There may be a network issue on our end. Give me a few moments to read through your chat, and I'll be able to help you shortly.


You will receive a cancellation confirmation shortly. If you don't see the email, please check your bulk or spam folders.

so what best I can do for you let me escalate this case to my team and the team will call the hotel again and check for the waiver,
As I can see here that you have a concern regarding credit?
As you are our valuable customer the best I can do from my end is I can issue a 50USD coupon as a goodwill gesture which you can use in makeing the stand-alone pay now hotel reservation.
As I am the live chat agent so I will definitely assist you over the chat, please tell me your concern, , for the phone number you can go to your Expedia account in the support section you will able to see the calling number.
I apologies for the inconvenience but would request you to kindly be professional as this is a professional chat environment, don't use the profanity otherwise I need to disconnect the chat
As we have a separate department for cruises, Please call us at 1-866-404-5702 (local, toll-free) or 1-417-520-5679 (from abroad, charges apply) to get in touch with an Expedia cruise expert and they will assist you.
As I can see here that your reservation is under a cancellation period, so you can cancel and rebook according to your preference and your amount will be auto-dropped off within 7-10 business days. If you do not want to cancel you needs to pay the fare difference of the new ticket, and after the changes your cancellation period will be gone.
Credits will reflect in your Expedia account in coupons and credit section after 24hour, and you can use the credit after 72hour, when you will ready to use, you can connect with us we will help you in using the credit and might be there will be fare difference as well for a new ticket.
I just to wanted to inform the prices which you are checking on website it will shows the prices with the discount and for the exchange there is difference in price.

I can understand your situation, but Expedia is just the booking partner and hence we are bound to follow the policies of the airline.


What you see is the price as per current availability for a fresh booking which could be lesser or higher, however when you use an airline credit or get a voluntary change the flights need to be booked in the same original class which it was booked initially hence there could be higher fare difference as compared to current real-time availability.
The flight credit has terms and conditions from the airline that apply to the use of the credit against the new flights. Prices seen on the website have their own set of rules and restrictions.
It looks like you booked one of our low-priced fares. Those fares are priced very competitively but also have more restrictions, such as not allowing changes or cancellations.

May I have your good phone number to call you for the card details for security reasons?
Thank you, I'm about to call. Please leave the chat window open, so we're still connected in case the call drops.


Thank you for the card details, I am going ahead and make your reservation, please stay connected.
So I have successfully made your reservation, I have sent the email confirmation please check and do let me know.
rmz/conf*fromat:pdf;rfdelbchocker;er (pdf snt to cx)
• You must book by 3rd Nov 23
• Airlines have varying restrictions on credit expiration. We recommend you plan to book and complete travel by the credit expiration date to avoid losing your credit.
• Airlines give separate credits to each traveler; you won’t be able to combine or transfer credits.
• You must book on the same airline.
• The credits can’t be used for additional services, like meals, seat upgrades, and so on.
• Your new flight must depart from the same country as was shown on your original ticket.

May I have your new trip preference-
Origin and destination
New dates and time
Any specific Flight number


8000851425 british uk