Notes

3FSRXY—exc
3RC3MO-ref
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40073: Process lodging price match requests up to 25 USD
40287: Validate and process a lodging Price Guarantee claim
39230: Price Guarantee email templates for Offline
one key 40795 /40800

90queue -98 cat

tst history ===tth ,,, tth/t1

le9x35

2136frontier airways 10:18 -3:07 jaycee upto 6pm 24th JC manila philip

19th and 20th may along with 09jul. Mark attendance manually.

United States insurance 11707
Respond to calls from vendors 2345

Check refund status for published and merchant flights 38699

Change a flight coupon status to OPEN 10485





Faby8220/sabre/6314



40068 ht

FXX/R,25FEB23/L-KAA2PFBN

FQDRSWBDL/ADL/R,09JUL23/IL

FQD[City pair]/D[Travel date]/R,UP,[Ticketing date]/C[CoS]/A[Airline code]

To do Fare display in the past date using (FQD): martin

To make an informative pricing for past date fare (FQP) :

· With Stopover at all route : FQPBKK/ALH/D12MAR/CVFRA/D14MARLHR/D20MARFRA/D22MARBKK/R,01MAR17

· With no-stopover at connecting point : FQPBKK/ALH/D12MAR/CVFRA/D12MARLHR-/D20MARFRA/D20MARBKK-/R,01MAR17





Check the refund status in Amadeus
30162 Price Drop protection plan.

31576 TPID

Delayed opening and delayed responses. Agent failed to understand to customer query which made customer to repeat .

https://agent.vap.expedia.com/agent-chat

https://1a.sellingplatformconnect.amadeus.com/login/

https://agent.vap.expedia.com/agent-chat#ssrmeals

EG Travel Service Console (expedia.com)

EG Travel Service Console (expedia.com)

tokyo pos tickets not issued contact support.

Rtoa/1a-pnr

Jum/o-id manual office id switch

27004 GUI

Adding infant -40440

Flight information- Do segment number

Ba -91266313

HT 36266- Expedia points usage

Tier 3—2837

Tier-3 Contact No: 18552611629

CAT 18772470153

name 18002546302

Airline phone numbers for North America and LATAM

26765



fo*lno.

18886882345 trade support link.




3FSRXY



S#157768600


Hi, this is Shahrukh. Please allow me a moment whilst I review your conversation.



https://www.britishairways.com/en-in/traveltrade/refund-form



Please keep this chat window open so we can stay connected.



Enterprise
Midsize SUV


Thank you for contacting us today.



Do you need help with any other booking/itinerary or any other questions regarding the booked itinerary?






Please provide the best contact number where we can reach you to collect your credit card information and complete your change.



As I’m not getting a reply I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here.



Tried calling

As I’m not getting a reply I tried calling you but there was no response so I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here.



Let me check it for you.

Let me check the policy for you.



AFFIRM

And to use affirm for a new booking you need to make a booking and at the final page while making the payment you will get an option of affirm, once you click it you will be guided to affirm page and then you need to fill in the required details and once done it will bring you back to Expedia page.



Expedia has partnered with online lender, Affirm, to allow you to easily pay for your vacation in instalments. To set up a trip payment plan you simply select monthly payments during the checkout process and will then be prompted to sign in or sign up with Affirm. Just follow the on-screen instructions to book your vacation with payment instalments in minutes.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

OPENING



Hi, this is Shahrukh. Please allow me a moment whilst I review your conversation.



------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Further assistance



Do you need help with any other booking/itinerary or any other questions regarding the booked itinerary?



Cancelation: RTA/RTI RTQ () RTR /////////////// *IA *QH *P5H

CHANGES: RTA ((to confirm flights are correct as per cx ))_ RTQ TQT/TQR RTR /////////////// *IA *QH *PQ/*PQS *P5H

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Checking refund date or status.) = RHFA ////////twd/tkt ticketno.////////////trf ticket no.///////trf/i-01/////////////////



CLOSING

As I tried calling you but there was no response, so I will be closing the chat.




As I called and gave you all the necessary information so I will be closing the chat.



As I tried calling you but couldn't connect, so I will be closing the chat.



As I called you and transferred to the dedicated department so I will be closing the chat



Thank you for contacting us today.



cci for cancelation so checked the policy and gave the necessary information as the booking which the cx made was non-ref and non-changeable



Thanks for chatting with us — take care and have a wonderful day.

Thanks for chatting with us — take care and have a wonderful day.



I'm sorry, since I'm not receiving a response from you, I am going to close the chat.

Please contact us again for if you need support — thank you.



------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------





Walmart@12311

!Expedia!8a -delasingh106 -



As I called the airline and they informed that you can cancel and get a refund but they didn’t gave me the exact amount of refund as it is a partially used ticket so can't give you the exact refund amount of the booking .So what I will do is cancel your flight and will process the refund from our end and the airline will calculate the refund and process it from their end and the refund might take 9-10 business days to fall back.



I'm sorry, since I'm not receiving a response from you, I am going to close the chat.

Please contact us again if you need support — thank you.













Please stay connected
Thanks for letting me know
I'm sorry to hear this
I'm happy to help resolve this for you
Sure, let me sort this out for you
Please keep this chat window open so we can stay connected
Let me see if I have this correct
Please allow me 2 -3 minutes to check the details — thank you and please keep the chat window open
Sorry about the wait, we've been busier than usual
Thanks for your patience. Please stay connected on this window
Appreciate your patience while I am working on your itinerary
Allow me a couple of minutes while I work on your itinerary
Thank you so much for your valuable time , please stay active on this chat while I work on your request.
We value your time and patience, I will be with you shortly. Please stay connected



Thanks for chatting with us — take care and have a wonderful day.



Thanks — I'm still here! I'm checking on this and will be a few more minutes, thanks for your patience.



RBC

Article numbers to assist customers regarding the RBC query
29703 - RBC phone numbers
32980 - RBC support desk functions
29682 - Verify RBC customers

Nippon Airlines

HT TOPIC – 40167 (ALL NIPPON AIRWAYS POLICY)

HT TPOIC- 16911 (FOR AIRLINE SCHEDULE CHANGE POLICIES)



INSURANCE DETAILS

Generali Contact Details - US ONLY

Insurance purchased

Phone number

Email

Claims

Flight protection
Hotel protection
Rental car protection
For policy questions use one of the numbers below:

800.551.9242
858.836.9670
[email protected]

https://expedia-us.eclaims.csaclaims.com

AIG/Accenture Contact Details - US ONLY

Coverage and policy questions
Claims questions
To add insurance after 24-hours of booking (for Expedia only)
Policy modification requests
Emergency assistance
Coverage and policy questions

The traveler can contact insurance provider using the phone number that corresponds to the insurance product they purchased.

Insurance purchased

Phone number

Hours of operation

Flight Cancellation Plan

Expedia:
1-855-266-4973
Spanish support:
1-855-334-3972

Email: [email protected]

o 8:00 A.M. – 10:00 P.M. Eastern time, Monday - Friday

o 9:00 A.M. – 5:00 P.M. Eastern Time, Saturday

Flight Protection Plan

Expedia:
1-855-266-4974
Spanish support:
1-855-334-3973

Email: [email protected]

Hotel Protection

Expedia and Hotels.com:
1-855-266-4982

Email: [email protected]

Hotel Booking Protection Plus

Expedia and Hotels.com:
1-855-334-3812

Email: [email protected]

Collision Damage Plan

Expedia:
1-855-334-3968
Spanish support:
1-855-400-2551

Email: [email protected]

Package Protection Plan

Expedia:
1-855-266-4975
Spanish support:
1-855-334-3974

Email: [email protected]

Claims questions

To file a claim, the customer can go to https://claims.travelguard.com/myclaim/us
To check the status of a claim, the customer can go to: https://claims.travelguard.com/myclaim/us/status or call 1-855-266-4976 (with the same hours of operation as Aon above).
To add insurance after 24-hours of booking (for Expedia only)

Post-purchase insurance is not available for Hotels.com.

If the customer can't buy insurance via the post-purchase link on the confirmation email or on the itinerary page, they can contact AIG.

AIG phone number: 1-877-709-5591

AIG hours of operation: Always available (24/7)

Note: The coverage and cost of the insurance product they get directly from AIG may differ from what's offered on our site.



Cruise agency transfers

6723

cci for making a new booking for cruise booking so gave the expedia cruise number cx ok.



Actually there is a different department for cruise booking and we don't have any information regarding the cruise on our end .So I suggest you to contact them .Expedia Cruise - 866-310-5768 / 8862212731 .And they will be assisting you with it

Or you can contact Celebrity: CEL TRELLIS DESK 1-866-752-4752

Hours of operation

Monday – Friday: 6 AM – 8:30 PM Pacific Time
Saturday – Sunday: 7 AM – 4 PM Pacific Time



Cruise Line phone numbers and agency information

9032



NDC Airline Processes

-40288

40674-canned response

Iberia NDC -Jdcri(business class) 891USD base fare +351.90USD tax+ 190USD/1pc checkin =1432.90pp

DOWN SCRIPTING 4S2F85

Hi! My name is Shahrukh, I'm afraid to say that we're not able to work on your booking as our systems are updating. I'd request you to kindly contact us back after an hour. We will assist you once this issue is resolved.

RTM: for checking mco in amadeus

kk status/rta /2/hk,3hk/

rtstr(for seat)

return-acr date of travel

rtoa/

ggama us call al(for number)------18883971786 sale or support number



ggcode class of service =for class of service

associate..../(W/RBD*AC)/72285350604444/[email protected]/@Powers95@/33MUKC/GUR0031148/@Optical95@(@December95@//amadeus)/ kaby8220(saber6314)

Opening=33KTL2/he apis





saber email: PE¥[email protected]¥

Please provide me with the best available number to contact you incase if we get disconnected I will call you.

Verify=

May I have your registered email address and phone number in order to verify your account?

srdocsyyhk1-////dob/f//last/firs/middle/p1p2

SR*DOCSYYHK1-----15sep59-m--Jane-Mary/P1

KTN : SR DOCO DL --K-TT11Z62F8---USA

Frequent flyer- FFN[Airline Code]-[FF Number]/P[Passenger Number]

Concern of the cx=

However, we regret to inform you that upon checking I see that the you got a relatively low fare for your tickets, and the same comes with the most restrictive policies. With that said, Delta and American Airlines will not allow a change, cancellation,

or refund on your ticket. I apologize, but our best option here is to leave it as it is.



Mini recap= You would like to cancel / changes on your trip to <destination> on <travel start date>, correct?



Can you give me your contact number so that I can elaborate you better?

airline confir=rl

Reason for the changes=

however I am equipped to handle your queries on chat. Please let me know how can I help you.

Cab Verbiage=

Resolution=

Are we still connected?

Trf/i-1(refund date or status.)

The fare which you have booked is the most restrictive, if we did any cancellation on this booking you will loose the entire value of the booking.



But you don't have to worry,let me just check for an alternative option for you.

I do have a better option for you . we can offer you a future credit option where you don't have to loose the booking amount which you already paid to us.

Whenever you decide the new travel dates , request you to please contact us in order to avail the Future Credit Amount.

robert front desk.

ending=Thank you for contacting us today



Hi, this is Shahrukh. Please allow me a moment whilst I review your conversation.



Do you need help with any other booking/itinerary or any other questions regarding the booked itinerary?



As I called and gave you all the necessary information so I will be closing the chat.



As I tried calling you but couldn't connect, so I will be closing the chat.





Profanity

I apologies for the inconvenience but would request you to kindly be professional as this is a professional environment, don't use profanity otherwise I need to disconnect the chat.

I understand you are upset about <reason for the contact>, and I’m happy to look for possible solutions. I am kindly asking you to keep this conversation professional. If you continue with this behavior, I won’t be able to help and I’ll close the chat.

To work on your request I need you to keep the conversation professional. If you continue writing in this manner, I’ll need to close the chat.

-------------9863dd95-477b-4255-a77c-a9872f985072/72295655696223/S#113874574



As I’m not getting a reply I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here.

--------------------------------------------

As per expedia policy due to compliance and security reasons we are not supposed to charge customer's card on other website. So as we have not done it from our side so can't pull out any information regarding it so for that you can directly go on airline website or if you are not familiar with the website then you can directly make the call to the airlines .

-----------------------------------

Future Travel Credit Terms and Conditions:-Credit will be used by the Same Travelers and with the Same Airlines Carrier Valid for reissue and travel departing within 12 months from the original ticket issue date Change Fee and difference in fare may also apply while redeeming the credit.

-----------------------------------

NAME CORRECTION:

Alright, regarding your concern, I’d like to suggest you that kindly fill up the name correction form by clicking the link given below. So that our team will get back to you in 48-72hrs.



https://www.expedia.com/customersupport/name-form

------------------------------------

72238125327463

1b58ec18-96e5-4bbd-ae2e-07de328771c7

===================

fqdlhrcok/26jun22/aai/r,28apr22/cl/il

L

FQN1-1*PE

RTF/TWD/L

sabre

TO CHECK TICKETING ELEMENTS -RTF- *T

WETR*2/TWD/L2



1002.78

jerissa/fd

TWD/TKTNO.-WETR*T TICKET NO.

a18583f5-9064-449a-9f54-bc3d298ccf46

[email protected]

https://www.expedia.com/customersupport/name-form

--------------------Cx came and says for refund and not cancel when they take insurance-----------

However, since you did buy an insurance with your booking, we can also suggest that you get in touch with AIG at 1-855-266-4974, and they would be able to lodge the claim for you. They might suggest you to get this booking cancelled with us so that they can start working on the reimbursement, but I'd recommend that you have a word with them first before we take any irreversible action on this booking.

-----------baggage and seats-------------SR DOCO DL --K-TT11Z62F8---USA FFNUA-EV833141

we as a travel agency do not sells baggage and seats on the flight reservation. As these are considered as miscellaneous charges which can be only charged by the airlines. Here I request you to please contact the airlines to add them to the reservation. You can also choose the seats and add baggage on the airlines website

----------------------------

we as a travel agency do not sells baggage on the flight reservation. As these are considered as miscellaneous charges which can be only charged by the airlines. Here I request you to please contact the airlines to add them to the reservation. You can also choose the seats and add baggage on the airlines website

----------------------------

The price you’re looking at on the website might be related to a different airfare class, the option I am providing you is based on the same cabin you were originally ticketed in.

what you see is the price as per current availability for a fresh booking which could be lesser or higher, however when you use an airline credit or get a voluntary change the flights need to be booked in the same original class which it was booked initially hence there could be higher fare difference.



I would like to inform you that the prices you are looking at the website is for a fresh booking which could be lesser or higher, however when you use an airline credit or get a voluntary change the flights need to be booked in the same original class which it was booked initially hence there could be higher fare difference.







--------------------------------

FRNorigindestination/d-DOI/a-airline code/fb-fare base code/dd-DOT



FRNlaxnan/d-13aug22/a-nz/fb-LLX47A/dd-23oct22

http://172.18.16.209/Default.aspx

[email protected]

8885347980(budget car rental)

american AA- 011442076602300/ 116

8173335170. hotels.com canada

Hotels.com gift cards 18217

https://www.expedia-aarp.com/

https://www.jetblue.com/travel-agents/schedule-change/reservation (REFUND)

[email protected]

Volaris:+11 855 8652747,

Viva aerobus: (+1 866 359 8482)

DECCVI4000000000000/0000/USD123.00/DL

FPO/CCVI4000000000000/0000/NVI00000

expedia:-

[email protected]

[email protected]

ATOL- 10470

https://www.aerlingus.com/support/forms/refund-request-form/

Date of birth -SR*DOCSYYHK1-----DDMMMYY-[Gender]--[Last name]-[First name]/P[Passenger element number]

Email - SRCTCE-LOPEZ.ANG0EL//GMAIL.COM

Phone no. - SRCTCM-[phone number including country code]



Waiver code

Sk- rebookedduetoirr

To keep a eye on-



PRICE MATCH link

https://www.expedia.com/price-guarantee-claim

https://www.travelocity.com/p/info-other/travelocity_price_guarantee.htm

Name correction

https://www.expedia.com/customersupport/name-form

Saber 6314/80jf/faby8220



1a.sellingplatformconnect.amadeus.com

SEAEX30NT 1a.booking5.sellingplatformconnect.amadeus.com

GUR0031148 @February95@ ////// @April2023@

pro.delta.com

[email protected]=@Monster95@

dkmsince1968.in

20117628= @Monster95@

cctoken.expedia.com

delmshaikh1= @October95@ /// @January95@ /@April2023@ @August23@

ess.igtsolutions.com

md.shaikh2=@October95@

itdt.igtsolutions.com

20117628=@Monster95@

itdt10.igtsolutions.com

https://itdt10.igtsolutions.com/IntranetPortal05/AdminHomePage.aspx

20117628= @Monster95@

reset.igtsolutions.com

md.shaikh2=@October95@

login.microsoftonline.com

[email protected]=@October95@

aa SALES LINK

[email protected]

@January95@

Delta pro

[email protected]

@January95@

https://learningmanager.adobe.com/ExpediaTPSP

@August23@

@August95@ @September95@



Most Important Help Topics !Gsbs@1234

Book a flight using credit in Amadeus and Sabre – HT38329
When the ticket is under airline control – HT40074
Amadeus Global Enhanced EVR Script- HT40432
Airline Policies for Restrictive fares to check the common airlines basic economy COS- HT32168
Delta airlines waiver code is available in restrictive fares policy- HT32168
GDS Commands- HT 22512
Create a PNR in the GDS for Amadeus and sabre- HT28132
Access purged or secured PNR in GDS- HT10483
Expedia group line of business phone numbers- HT3551
For affiliates booking Expedia GROUP bookings- HT3551
International Expedia Support phone numbers- HT4892
Global IATA and GDS PCCOID numbers- HT25419
Contact information for Insurance Partners- HT35599
Airline phone numbers for North America and LATAM- HT26765
Cruise Line Phone numbers and agency information- HT9032
Global airline schedule change policies – HT29331
APAC- airline schedule change policies- HT16911
AMER- airline schedule change policies- HT10618
EMEA- airline schedule changes policies- HT12741
Customer contacting us from the airport- HT40085
American airline COVID Policy- HT38290
Delta airline COVID Policy- HT38281
United airline COVID Policy- HT38282
Exchange a partial ticket in Amadeus- HT27004
Refund a partial ticket in Amadeus- HT40052
Car rental companies contact Information- HT850
United States Insurance and Assurance- HT11707
Email Templates for Universal Agents- HT39063
How to use a farelogix - HT25403
http://resbird.com/qrg-qrt/quick-reference-guide(QRG).pdf

https://gdshelp.blogspot.com/2021/08/amadeus-qrg.html?_sm_au_=iVVHvZrzZZNT15VtRsc2WKsK1CTKC

https://www.thaiamadeus.com/THILA/file/library/3.pdf

https://www.amadeus.in/pdf/Manual.pdf



correct process to void the flights when tickets are not issued

Remove the PNR from queue as per following steps & update the remarks in PNR for CAT Team :-

*rtq ---Qxp/all

*xe flight segment

*RMA CX REQ TO CANCEL THE Flight

*RMA PNR DEQUEUE

*RMA PLEASE ISSUE THE FULL REFUND

*RMA SEGMENTS REMOVED FROM PNR

February 10 Friday 2023 { deepak d97bde59-989b-467d-8f06-ce42fb30f77d } { LYX2F4 CHANGE ON BEHALF OF (DELASHARMA144) }

Hotels.com gift cards

18217







cid:[email protected]

https://www.directword.io/survey/domain=travelerreviews.expedia.com/locale=en-us/context=m36qz49/



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cat 5253636978800559

005
1127
-------------------------------------------------------------------------
Hi Joseph Belford,
As you asked for the supervisor call back for the booking:
Special car Sat, Jul 22 - Sun, Jul 23 Itinerary: 72600938396468 6000 Airport Circle, Sarasota Florida
So I called you but there was no response as the call is automatically forwarded to the automatic voice messaging system.

Please contact us again if you need support — thank you.
Regards,
Md Shahrukh
Expedia US (customer support)