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Exchange a flight in Voyager Next
Select the appropriate booking in Voyager Next.
Select See PNR Detail.
Select Change booking.(Date/Times,Locations(route)
Traveler info,Change seat).
The VA will provide the change fee, if applicable.-Note: This is a indicative fee, but advise the traveller you will provide the full complete fees once the flights are selected.
The fare rules should now display.-Notes: 1) If you have multiple fare rules, use the most
restrictive. 2) If the VA cannot display the fare rules,go to the GDS to see what are the fare rules. 3) In this case, you will need to make sure the ticket is changeable, then select Ticket is changeable. 4) On the next screen, you will be asked to enter
the change fee. You can enter the fee and the currency as shown in the fare rules.
The VA will convert the currency to the POS currency.
The VA will then ask, ‘Do you wish to check prices for this flight’. Select Yes.
Once you have the flights for the traveller click Continue.
You will then be presented with a summary page of all the prices.Quote the traveller the price from this screen.
If the traveller agrees, click Finalize the selection.
If a fee is due, the payment screen will be presented where you can charge the traveller's credit card. Click Complete my changes’.
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