Notes

MINE PERSONAL

RELATE STMNT

I apologize for the inconvenience that you are facing regarding ____. I can completely understand the importance of internet for you. Being an Internet user myself I can understand the importance of the stable Internet. Be assured I am master at my work.

I apologize for the inconvenience that you are facing with ____. I really understand what you're saying, it's hard to imagine our life without internet! I know I have experienced the same issue . We are definitely going to get it resolved as quickly as possible, as I know exactly how you feel. Be assured I am master at my work.

I apologize for the inconvenience that you are facing with ___. I can relate with this I mean internet is like the lifline these days. Please be assured I got you a back, we will fix it together. Sound's like a deal?

I apologize for the inconvenience that you are facing. I've dealt with pixilation on my TV and it was so ___ I mean I can't use the word (or I'll be out of my office).The good news is I'm an expert and I know exactly what to do to fix this issue.

I apologize for the inconvenience that you are facing with ____. I know how sad it can be trying to watch tv and getting an error. I know exactly what to do to get the XRE error fixed. Be assured I'm a master at my work.

I'm sorry you're having trouble with your Internet ___. I understand what you are feeling as I have experienced the same problem recently. So, I can relate with that. Be assured I'm a master at my work.

I apologize for the inconvenience that you are facing regarding ____. I can relate to how important would it be for you, to have your ___ to work in today's time. Be assured I'm a master at my work.

I understand and I apologize for the inconvenience you have been through regarding _____. I know how it feels to have service interruption. Please be assured I am here to fix this one out. Be assured I'm a master at my work.

Thank you for reaching out today so I can help. I still use a home phone too, so I know it's super important we get your phone service working. Be assured I'm a master at my work.



REWARDS

Xfinity Rewards is our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use.
You can join Xfinity Rewards for free through the Xfinity app or online at Xfinity.com/Rewards by clicking the Join Now button.

Let me tell you about something amazing, so have you signed up for our Xfinity Rewards program yet? I highly recommend checking it out, its a brand new program that gives us another way to say thank you to our valuable customers, ( movie rental, sweepstakes, discounts and much more! ) Sign up for free at www.xfinity.com/rewards to see what offers are available exclusively for you.

Have you heard of Xfinity Rewards?-It’s a customer appreciation program Depending on your Xfinity tenure, you are eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc. {Access it on Xfinity app or Xfinity.com/Rewards}


XFINITY APP

Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password

In the Meantime, I would like to inform you that If your cable services are not working, you can use Xfinity app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google & Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity username and password.

While working would like to inform , you can also try to fix internet issue, check for service outages, pay bills, manage your account online - all on the Xfinity app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.


TV

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

With the Xfinity TV Remote app, you can change channels, set DVR recordings and browse Xfinity On Demand and TV listings using your smartphone or tablet. The App is exclusively for Xfinity TV customers and can be downloaded via Apple/Google Store. Create a Favorite Channels list and have your own personal channel lineup, all you need is Xfinity User ID and Password to login.


HOTSPOTS

Meanwhile, I would like to inform you that Xfinity provides Wifi hotspots and you can simply find the nearest hotspot by going to this link wifi.xfinity.com or by Xfinity wifi app on mobile. And connect to hotspot with your Xfinity username and password. You can also download XFINITY Hotspot app. I am sure you will enjoy that too.

You may take advantage of our Xfinity Hotspot. There are over 20 Million of Hotspots that can definitely save your day as its available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password. Save on your cellular data on the go.

Meanwhile would like to inform you that Xfinity has over 20 million of Wi-Fi hotspots throughout U.S.A to make sure you are always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.

Save on your cellular data and stay connected with our Xfinity Hotspot services. To know more about Xfinity hotspots, please have a look at the link when you have time, https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

You may take advantage of our Xfinity Hotspot. The Xfinity Hotspots can definitely save your day as its available and free nationwide. You can connect any of your devices by connecting to "xfinitywifi" and just by logging in using your Xfinity username and password. Save on your cellular data on the go.


PODS

xFi Pods are easy-to-install devices that can be paired with a compatible xFi Gateway to help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots."
xFi Pods help extend the range of the WiFi coverage in the home, but are not intended to provide the maximum speed of the internet speed tier throughout the home.

An xFi Pod works to extend your WiFi network, and help eliminate deadspots for more consistent coverage and creates a powerful mesh WiFi network that finds the fastest connection in your home, to keep you seamlessly online as you move around.

you can purchase a Pod for $119 or two Pods for $199. Link To Purchase for XFI PODS:- http://www.xfinity.com/xfipods



FLEX

Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, Max HBO, Hulu, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote and that so with no additional cost, just one-time $15 Flex Activation Fee is applicable. Isn't it amazing?
Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.

Stream over 10,000 free movies and TV shows through apps like Xumo Play, Pluto and Tubi included for free with Xfinity Flex service. Also, access their music choices, like Pandora, iHeartRadio and Amazon Music. You can watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost. Just the one-time $15 Flex Activation Fee is applicable. Isn't it amazing?

Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you’ll be able to stream more than 10,000 free movies. Also, access their music choices, like Pandora, iHeartRadio and Amazon Music.
It’s low-cost – after the one-time $15 Flex Activation Fee, the first Flex 4K streaming TV Box is included at no additional monthly cost for customers with Xfinity Internet who sign up for Flex. Isn't it amazing?

Search less and watch more with Xfinity Flex, a voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place.
Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.



COMPLETE

xFi Complete is a superior in-home WiFi experience, delivering the best combination of speed, coverage, and control throughout the home. For customers who want more speed, security, and value, xFi Complete provides an unparalleled experience.
in which you will get unlimited data + advance security protection + you may be eligible for free Xfi pods worth $120 with inhome Wifi assessment results.

You can purchase xFi Complete for $20 per month for 12 months.

and you can add xFi Complete for $10 more per month.



SELF HELP

If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page . You will also get an email with all the details of appointment scheduled.

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device

Please run a speed test on a wired connection http://speedtest.xfinity.com/ by using this link.

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.

Please use the link and set up arrangement https://customer.XFINITY.com/#/billing/payment

For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/

Please Visit the link schedule call back xfinity.com/support/schedule-callback



DP SIR https://notes.io/qMJk7

Flex Activation:
Mr. customer, once you received the Flex box you need to plug the power adapter into an electrical outlet and connect the other end to the USB C port on your Xfinity flex 4k streaming Tv box. It is very easy to self install all you have to do is validate your device using the Xfinity app as soon as you validate it the device get activated immediately. As stated earlier this is absolutely free of cost. Enjoy the service!

One time $15 activation fees, which will reflect in the next bill for one time only.

Pitch Statements with current Promotional Offers:

While working on your account or performing troubleshooting steps. I noticed that there is an one time wonderful promotional offer reflecting, where you will get... ( pitch with current promotional offer, visa card or free phone or $500 off on iPhone/Samsung etc..)

$100 Visa prepaid Gift Card:
You've qualified for a $100 Visa Prepaid gift card by bringing an eligible/compatible mobile phone to a new line of service and porting an existing phone number from another/your carrier to Xfinity. The best part, our mobile service starts at just $15 per month with unlimited calling, text and 20 millions of Xfinity hotspot services.

End Date 14th May'23

Free Mobile Device(Samsung A54 “On Us”):
I've a wonderful news for you! You've qualified for a Samsung A54a free mobile device with 24 months device payment plan” when adding to a new line of service and porting an existing phone number from another/your current carrier to Xfinity. The promotion, equal to the full retail value of the device ($449.99), will be delivered to you in the form of a monthly bill credit spread over 24 months. It means, there is no cost for the device, you will pay for the mobile service only.
End Date : 20th April'23

BOB Discount Pitch:
You've also qualified to save hundred of dollars on your internet bill for adding mobile service. Since you will get $... discount on your internet bill for the next 24 months if you sign up for Xfinity mobile service.
The best part our mobile service starts at just just $15/month with unlimited calling, text and 20 millions of Xfinity hotspot services at no cost. You can use your own device and keep the same number with us. I'll help to sign you up for Xfinity mobile service.

There is another good news for you. If you bring your own device and port your current mobile number to Xfinity. You don't need to pay anything for getting the order placed today.

We provide everything unlimited at $30 each line when you get 2 and more lines with Xfinity.

As I can see that you already have1 unlimited data plan is active with Xfinity, if you get another line with by the gig plan. It will keep your bill same, I meant $45 and you will have another Xfinity mobile line. How does it sound to you?

May I know, how much are you paying to your current mobile service provider and for how many lines?

$500 off on Samsung (Flagship)
I've a great news for you. If you're looking to purchase a new Samsung flip or fold device. We're offering $500 off on Samsung Samsung NPI Family (S22, S23), Samsung Flip and Fold 4 Family. You just need to port your current mobile number to Xfinity and purchase this device with 24 months device payment plan. You will get $500 discount month over month in the next 24 months.
End Date : 1st May'23

Objection Handling : If you don't mind may I know your hesitations, so that I can help you with the best available promotional offers or provide you something great as per your needs. As you will be getting $... discount on your internet bill for the next 24 months as well as $100 visa gift card or free device(Samsung a54 or $500 of Samsung flip/fold)

Activation Fees $10 each line
Document Verification & Activation steps:
You will receive a document verification link via email in the next few hours. Please ensure to upload a photo identity proof to avoid to order cancellation.
I'll also send the steps over your email, it will guide you step by steps that how to upload the document as well as I'll send the activation steps over your email to activate the mobile service without having any issues once you received the new SIM card or your device.
Activation steps : HOW13358
Document verification: HOW13794

DP SIR https://notes.io/qMJcS


Relate/Issue Acknowledgement :-
No Internet issue:- Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I totally understand the value of internet service for you and will surely take care of it for you.
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Please let me go ahead and check the root cause of the issue and fix it.
I am sorry your internet is not working. I know that can be frustrating. I would be glad to help you and resolve this issue.
Slow Speed:- I apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored.
Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you.

General Scenario(Relate/acknowledgement):- That's not the experience we want you to have as a customer. We want to apologize for falling short

Discover Needs (Issue identification):- Since when you experiencing the issue & have you performed any troubleshooting steps?
Please confirm the distance between the modem and device on which you are getting slow speed ?
Is the issue with one device or multiple devices ?
What is the error code you are getting on the TV screen ?
What is error you are getting while trying to connect with Home Wi-Fi ?
Please confirm the Xfinity remote model ?
Are you able to login to your account ?
Discover needs(Lifestyle needs):-
Just to confirm, how many devices do you connect with your Internet?
How do you normally use your Internet?
Do you stream movies/shows online?
You love watching movies, Customer ?
May I know what channels do you usually watched?
How many devices are connected on your Internet on the same time?
To make sure you're getting the Internet that best fit your needs, could I ask how many people in your home use the Internet?
Do you prefer streaming or gaming?
May I know what channels do you frequently watch?
How many devices do you simultaneously use when connecting to the Internet?

Appreciation:- Thank you for being an awesome customer throughout the chat. We appreciate your business.
Thank you for your efforts, I truly appreciate it.


Xfinity xFi App :- I see you have xFi compatible modem. With Xfinity xFi set up wifi environment in minutes, find wifi password, troubleshoot internet issues, setup parental controls. The app is exclusively for Xfinity customers and available on Google or on Apple store. Login using Xfinity primary user ID and password.

Scheduled Trouble Call:- On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.

Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one.

Internet Speed Good For:-
Connect-Speed good for upto 4 devices
Connectmore:- Speed good for upto 5-6 devices
Fast:- Speed good for upto 8 devices
Superfast: Speed good for upto 11 devices
Gigabit/gigabit pro- Unlimited devices

Sales Pitch:- (xfi Gateway): The reason our Gateway is the best is because you have the peace of mind - if anything goes wrong with the Gateway, we’ll replace it for you, as opposed to you having to purchase a completely new Gateway.
The best part about renting a Gateway from Xfinity is that if you have any connectivity issues, we can actually get diagnostics from the Gateway itself, making it much easier for us to troubleshoot with you.
We regularly increase our speeds, so renting one ensures you always have the latest Gateway to support the speed

Spanish Chat: I would like to inform you that this chat is available in English only. If you need the assistance in Spanish. I request you to call our dedicated Spanish support at 1-800-934-6489. If you give me an opportunity, I would be glad to help you over the chat in English. Shall I proceed in English or you would like to call our Spanish support at 1-800-934-6489.