Notes

Acc# 8535100960111800
Callback# 3523481108

Joy spoke to: Mike
Issue: have troubleshooted the modem in the app many times but still not working // cx mentione dthatthey have been using this for years and wants to swp it with new one
Actions taken: tried to process shipment but no option in the acsr // ask help from central division // EOC


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pam602800644
CR100810183

7865435442


9413151086
Acc# 8495600131697411
Callback# (786) 543-5442

Joy spoke to: Elization
Issue: internet drops evrytime
Actions taken: Run ITG // restrated the modem // cx said that it will be working for sometime and the internet drops enough to disconnect her working computer // internet service is all goood, no issue detected, educated the cx that the issue is on her devices // requested for supervisor // no supervisor available // requested for supervisor // EOC
CR100815251
CR100816967

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Acc# 8535100430985627
Callback#

Joy spoke to: Thomas
Issue: cable not working
Actions taken: run ITG // checked connections // routed to soak process // educated the
cx of the soak process // EOC


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4089604105

Acc# 8155100131137055
Callback#

Joy spoke to: Louise
Issue: internet not working
Actions taken: as per checking, there are connected devices to the internet // walked the cx through connecting the Ipad to internet // cx wants to watch netflix // ask cx to sign in the netflix account to tv // EOC


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6629


Acc# 8529100761701278
Callback#

Joy spoke to: betty
Issue: cannot put the wifi password to the tv
Actions taken: confirmed to the cx that she had a tech scheduled tomorrow // EOC


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fox 460



Acc# 8155400395964271
Callback#

Joy spoke to: Brian
Issue: cable not working and wants to have tech
Actions taken: connected to west to set tech // EOC


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Acc#
Callback#

Joy spoke to: Salli
Issue: wantsto have tech
Actions taken: connected to central // EOC


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Acc# 8773201540163310
Callback# 7039193015

Joy spoke to: Gary
Issue: wants to activate
Actions taken: run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR100853726



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internet
116 chestnut st
8484807930
8567182806



Acc# 8499051300189515
Callback#

Joy spoke to: Delva
Issue: landline not working as well as internet not working
Actions taken: Run ITG // registered the tn to modem // modem offline // sent signals // modem still oflfine // routed to tech // caller unverified // EOC
CR100858519

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(2001:558:4042:35:20ad:3860:ac7c:90ec
GRACE07

Moon2020

Acc# 8499100770198322
Callback#

Joy spoke to: Linda
Issue: cannot connect tv to internet
Actions taken: change the wifi name and password .// cx can connect phone but other device cannot specially the tv // cx requested for a tech to come // scheduled tech // EOC
CR100864851

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murfga
Corndog2017

Acc# 8499100580034261
Callback#

Joy spoke to: Corina
Issue: internet activation
Actions taken: run ITG // registered the tn to new modem // reset wifi name and password // cx can connect and surf the internet // issue resolved // EOC

CR100871005
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Ghost call // disconnected the call // EOC


Acc# 8299400450346775
Callback#

Joy spoke to: Cynthia
Issue: internet activation
Actions taken: cx connected the modem // run ITG // sent signlas // modem still offline // routed to tech // set appointment // shared link for ACP //


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9082471850
sb8200v2
1c
2039319207

Acc# 8499053500557897
Callback#

Joy spoke to: Deepa
Issue: internet activation
Actions taken: Run ITG // modem offline // check another outlet // modem onine // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR100880458

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acdb48af5b5d
5b5d
cm8200a


608783

Acc# 8771100850764976
Callback#

Joy spoke to: Lesley
Issue: modem not working
Actions taken: run ITG // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR100898033

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Acc# 8499050210463853
Callback#

Joy spoke to: Natalie
Issue: mobile concern
Actions taken: connected to mobile care


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Acc# 8499052100077322
Callback#

Joy spoke to: Steve
Issue: wanst to use new personal equipment
Actions taken: cannot add to the account // illogical transfer // ask the cx if it is a rented modem of not but cx said it is personal equipment that he just bought // created a techspot ticket to add the equipment // educated the cx about the waiting time // provided ticket number // EOC


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Acc# 8773404134068081
Callback#

Joy spoke to: Carol
Issue: wants to have tech for the landline
Actions taken: run ITG // sent signals // modem offline // routed to tech // has issue in seeting up tech thru ITG // set tech thru ACSR // cx unresponsive // call disconnect // EOC


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