Notes

INITIAL EMAIL

Greetings



This is Ray, from the Microsoft Store. I’m the representative who assisted you regarding your inquiry here at the Microsoft Store.



We have helped you purchase a yearly subscription of Microsoft 365 Personal amounting to 59.99GBP, please do take note that this is a yearly subscription and you can turn off the auto-renewal on AMC (account.microsoft.com).



Thank you so much for working with us and we hope to hear from you by giving your feedback on the service we have provided today.



If you need to manage your account, you can always go to our website provided below or you can go to (account.microsoft.com) Copy and Paste the address from the browser.



Microsoft account | Home

Select Payments and Billing Tab > Order History > Refund/Orders details.

Select Payments and Billing Tab > Payment Options> Add or Remove Credit/Debit and PayPal on file.

Select Payments and Billing Tab > Address Book> Add Preferred billing info> Preferred shipping address.

Select Services and Subscription Tab > Detail will pop up.

Select Devices Tab>Find my device> Register Device>Devices Details

Select Security Tab>Sign in Activity>Password Security>Advance security options>Stay secure with Windows 10





If you need help with any specific product, you can always visit our support website provided below.



Microsoft Support

If in any case, you encountered technical concerns.

Tap “How can I help you?” search box and just simply type the exact issue.

Products Covered and Sample Issues

For Download and install or reinstall Microsoft 365 or Office 2010, 2013, 2016, 2019 and 2021 on a PC or Mac

For Windows Download, Install and Activate

For Surface Issues

For Xbox Issues



Should you have any further questions please do not hesitate to contact us either by replying to this email or by calling us at +44-800-026-0329.



Your feedback is so important to us. You'll receive a separate closure email with an opportunity to tell us about your experience!


Thank you for your interest in our products!



With Kind Regards, Ray.

Advocate | Microsoft Store Customer Support



INITIAL REFUND EMAIL

Hi,



This is Ray, from Microsoft Store Online. This is a follow up regarding the refund request below:



Name of Product: Office Home & Student 2021

Date of Refund: July 07, 2023

Refund Amount: 119.99GBP



Please be informed that the refund is already completed at our end, but it may take 5-7 business days to be credited back to your account. If this will not show within the refund timeframe, please let us know by replying to this email with the best date and time to call you back so we can sort it out for you.



Thank you so much for working with us and we hope to hear from you by giving your feedback on the service we have provided today.



If you need to manage your account, you can always go to our website provided below or you can go to (account.microsoft.com) Copy and Paste the address from the browser.



Microsoft account | Home

Select Payments and Billing Tab > Order History > Refund/Orders details.

Select Payments and Billing Tab > Payment Options> Add or Remove Credit/Debit and PayPal on file.

Select Payments and Billing Tab > Address Book> Add Preferred billing info> Preferred shipping address.

Select Services and Subscription Tab > Detail will pop up.

Select Devices Tab>Find my device> Register Device>Devices Details

Select Security Tab>Sign in Activity>Password Security>Advance security options>Stay secure with Windows 10



If you need help on any specific product, you can always visit our support website provided below.



Microsoft Support

If in any case, you encountered technical concerns.

Tap “How can I help you?” search box and just simply type the exact issue.

Products Covered and Sample Issues

For Download and install or reinstall Microsoft 365 or Office 2010, 2013, 2016, 2019 and 2021 on a PC or Mac

For Windows Download, Install and Activate

For Surface Issues

For Xbox Issues





Should you have any further questions please do not hesitate to contact us either by replying to this email or by calling us at +44-800-026-0329.



Your feedback is so important to us. You'll receive a separate closure email with an opportunity to inform us about your experience!


Thank you for your interest in our products!



With Kind Regards, Ray.

Advocate | Microsoft Store Customer Support

==============================================================


CLOSURE EMAIL


Hi,


Thanks for working with Microsoft Store Support. I’m contacting you to follow up on your case with the Microsoft Store.



We want to know if everything is all good now on your end. This case will be kept open for 24 hours while we wait for your response; if we don’t hear from you within that time, we’ll assume your problem has been resolved and we will close the case.



Thank you so much for working with us and we hope to hear from you by giving your feedback on the service we have provided today.


If you have an urgent query concerning your previous interaction with us, you can always give us a call on 1-877-696-7786 or 1-800-642-7676.


Your feedback is so important to us. You'll receive a separate closure email with an opportunity to tell us about your experience.



Thank you for your interest in our products!



With Kind Regards, Ray.

Advocate | Microsoft Customer Support

==============================================================


FOLLOW-UP EMAIL


Hi,



This is Ray, one of the Advocates from Microsoft Store Online. I am making a follow-up regarding your previous contact here at Microsoft.



I am monitoring your concern, I just want to make sure that everything is up sorted out, can you please confirm?


Should you have any further questions please do not hesitate to contact us either by replying to this email or by calling us at +44-800-026-0329.


Your feedback is so important to us. You'll receive a separate closure email with an opportunity to inform us about your experience!



Thank you for your interest in our products!


With Kind Regards, Ray.

Advocate | Microsoft Store Customer Support

========================================

SUBSCRIPTION CANCELLATION/REFUND

SR:

KB Article: 4338529

Title: 1.3 Subscription specific cancel and refund guidelines overview

Purchase Date:

Refund Date:

Total Refund Amount:

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FOR DIGITAL XBOX DOWNLOADABLE ORDERS

SR:

KB Article: 4338530

Title Exception:

Purchase Date:

Refund Date:

Total Refund Amount:

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