Notes

vederam
cavel
489f9c56-eca7-4f38-ac7d-994396014eb9 // cci to cancel the property // refundable with a penalty of 25.00USD // called property spoke with vedaram from FD // agent adv penalty cannot be waived off // informed the cx the same // cx agreed // adv the property will refund any payments already made. For specific questions, contact the property directly // also insurance is non ref // cx ok // cancelled as per cx request

7a49be66-4ed1-4b19-992b-e42f1ebaf9c6 // cci to cancel the flights // ticket refundable as per ATR // refunded the ticket through ATR // refund amount 364.20USD // as per HT 23589 adv cx paid seats are non ref // Paid seats amount 37.00USD that is non ref // also booking fee is non ref canceled as per cx request // cx ok

6d1f98d3-06db-40b0-a95c-69c28a23a19f // cci to change the flights // as per fare rule non ref non changeable BEF // informed the cx the same // cx agreed // left the reservation as it is // NFAT

72600697618099
1e6c5301-33a2-4956-8fee-47b5b8f658c7 // cci to get the refund as she has been charged three times // upon checking ticket in Exchange status for both outbound and inbound flights // due to the ASC cx changed flights at the airport // cx changed the flights for AA from 25jul to 20jul and B6 flights to 25jul // asked cx to share the receipt // while sharing the receipt cx got to know that her friend tried to book a reservation // checked the receipt two of the charges were for the dates jul06 however one of the charges was for jul21 from B6// adv cx the same or asked cx to check with the airline provide the number // NFAT

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[email protected]
Ela aldania
fireatcataniaairportjul23 end
62a9bd36-0036-45e1-af39-f30ca14865bd //
679aea7e-2faf-47aa-8223-e366043fd2bb // cci to confirm flight as she got an email that her flights has been cancelled // no update on gds for flight cancellation // checked flight status on airline website cancelled // called the airline spoke with Ela location:- Aldania // she informed flights are cancelled and provided waiver code // waiver code:-fireatcataniaairportjul23 waiver location :- END Box // informed the cx eligible for refund // cx ok // updated the waiver code // canceled as per cx request // sent the details