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1.Be Warm and Friendly
Meanwhile how's your day going on so far?
Meanwhile how was your weekend?
Meanwhile what are your plans for upcoming weekend?
2. Own It
Please be assured as I am here to assist you with your concern.
Please be assured as I will give my best efforts to assist you in the best possible manner.
3.Show Appreciation
I highly appreciate your business and loyalty with Xfinity.
Thank you for providing the details and I appreciate your efforts over the chat.
I highly appreciate your time and patience over the chat.
4.Make It Effortless
I would also like to inform you that you can mange your bills, service and plans using our Xfinity mobile application or website at xfinitymobile.com
All you have to do is download our Xfinity mobile application from play store or app store or visit the xfinity mobile website on given link.
Once you download the application or visit the website you can log into it using your username and pa ssword with Xfinity.
5.Listen/Read Actively and Respond Appropriately
Response Timely and don't ask customer to repeat any information over the chat.
6.Discover Needs
Ask relevant, clarifying questions
Identify customer’s needs based on lifestyle
Clarify understanding
Proactively prompt for additional details
7.Be an Xfinity Ambassador
Meanwhile I would also like to inform you that during the service interruption, as an alternative you can also access Xfinity Hotspot.
All you have to check the hotspot location map online at wifi.xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or the Goggle Play store.
After downloading the Xfinity hotspot app or visiting the link you need to click on the 'Find a hotspot" tab and enter address, city, state or ZIP code to find a nearby hotspot.
There will be no charges for you to use it and it is free of cost with Xfinity internet service. All you have to do is to connect using your XFINITY user name and password.
8.Set Clear Expectations
Confirm the steps and actions taken over the chat with customer and confirm if the issue has been resolved or clarify next course of action with customer.
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