Notes

Soak proc.
- So right now ma'am/sir I totally understand that you time is very important and you need you service/tv be back up and running. Thus, I'll be providing you the best resulotion that we have, where all you have to do is to wait for (hours/time provided by ITG) for this to run through. And nothing you to worry because you don't have to do anything, our system will do all the works. 9/10 or 90% this kind of issue is being resolved by the given itmeframe. So I'am very much confident that within (time) you'll have your services/tv be back up and running.
And ma'am/sir right after (time) you will recieve a text message for us to be updated if your issue is being resolve or not. All you have to do is to reply to the test message a Y if your issue is being resolved and N if its not to further asssist you through text okay?


Possibe charge of $100

- So right now ma'am/sir I totally understand that your time is very important and you need your service/tv be back up and running. As we go through troubleshooting steps and system refresh our system detected that we need an expert to come over in your house to phsyically check the connection and the wiring to determine the cause of the problem. And with that ther will be a possible charge of a $100. But nothing you to worry ma'am, because it only be a possible charge, if the technecian will determine that it has to do with our end you will not gonna be charge of a $100. And if you are, it will be reflected on your next bill. I assure you ma'am the technician will not leave your house not until they make sure that all the services will be back up and running.
get the number ...



One time charge of $100

- So right now ma'am I totally understand that your time is very important and yoou need your service be back up and running. As we gon through troubleshooting steps adn system refresh, our system found out that the best and permanent resolution to resolve your concern is to have an expert over in your hoouse to physicallly check the connection adn wiring to determine the cause of the problem adn resolved it manually for you to not experience it again. And with that tehre will be a one time charge of a $100, but nothing you to worry ma'am it will be reflected on your next bill. And also I assure you, the technician will not leave your house not untik they make sure that all the services are up and running.
Allow me to get the earliest appointment for you...