Notes
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GENERAL AUDIO ISSUES
*Audio Description
*Audio Volume Incorrect on Commercials
*Buzzing/Popping
*Closed Captioning
*Cuts In and Out
*No Sound
*Out of Sync
*Wrong Language/Wrong Audio
CALLER ID ISSUES
*Caller ID On TV
*Inbound Caller ID
*Outbound Caller ID
Guide and Parental Control Issues
*Guide Latency
*Incorrect Program Information
*No Menu Or Guide Displayed
*Parental Control Issues
*Program Search Issues
*Skipping Channels
*To Be Announced
Interactive Television (iTV) Issues
*General iTV Issues
*Home Shopping Network - Non X1/Legacy
*Linear Upsell
*Ready Remind Record
*Request for Information
*XFINITY Latino Channel
Xfinity Identity Management Issues
*Invite Email Never Received
*Invite Text or SMS Never Received
*Invite Link in Email Not Working
*Invite Link in Text or SMS Not Working
*Invite from old account to new account
*Customer assistance with Unlinking
*Let's try that again error message
*We don't recognize that address - Please try again
No Picture Issues
ERROR CODE**
ERROR MESSAGE**
*Available Only With HD Service
*EAS Message
*Equipment Update Message
*In Order To Start Cable Service For This Device Message
*Not Authorized Message
*One Moment Please
*Receiving Start Services Message
*Weak Signal/No Signal/No Source
NO PICTURE**
*All Snow
*Black Screen
*Blue Screen
*Green/Pink/Purple Screen
Picture Quality Issues
*Color Issues
*Image Resolution (Black Bars/Borders HD Tune Delay)
*Live TV Frozen Image
*Reception Issues
Pay Per View Issues
*Audio Buzzing/Popping
*Audio Cutting In/Out
*Color Issues
*Freezing
*No Audio
*No Picture
*Tiling
*Unable to Order
Application Issues
*Closed Captions on the Stream App
*My Account App
*Self Service App
*Stream App
*TV Remote App
*XFINITY App
XFINITY OnDemand Issues
*XOD Error Code
*XOD Search Errors
*XOD General Issues
*XOD Message Without Error
*XOD EST Purchases
Remote Control Issues
*Loss of All Remote Functions
*Number Keys Not Functioning
*Power Key Not Functioning
*Unable to Control TV
*Unable to Pair Remote
*Volume/Mute Keys Not Functioning
*Unable to Control STB
XFINITY Wireless Gateway Settings
Change Firewall Security Level
Change Security Mode (e.g. WPA; WEP)
Change WiFi Channel
Change WiFi Mode (e.g. 802.11g/n)
Change WiFi Network Name
Change WiFi Network Password
Change WiFi Network Name and Password
Enable/Disable Bridge Mode
Enable/Disable Home Hotspot
Enable/Disable WiFi Network
Hide/Show WiFi Network Name
Other Settings
Parental Controls
Port Forwarding
Recover WiFi Network Name
Recover WiFi Network Password
Reset/Restore Gateway
Email Issues
Sending Email
Receiving Email
Missing Emails
Unable to Setup Mail Client
Your Browser is Not Supported Message
XFINITY Connect Feature Issue
XFINITY Connect Latency
Unwanted Email Going to Spam
Cross Product Feature Issues
Kids Zone
MoviesAnywhere
Over the Top Content (OTT)
Xfinity Coupon
XFINITY Website Issues
Closed Captioning Issues
My Account
Xfinity Mobile
XFINITY Stream Website
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