Notes

Schedule change in Car Rental -


Change/ Cancel an Activity

1. Third party supplier agreement – Same as 3pi in lodging -

2. Direct supplier – directly interacting with activity provider



3. Special agreement- will give extra disc to our cust.'s – provides cust extra benefit if booked through us.

Insurance



can only be cxd in 15 days – after 15 days its non- refundable



If cx wants to know about t&c's of insurance/provider– redirect towards provider










SABRE




Sign in – SI*(sabre id)

Sign out – SO*

To jump to office id – AAA(pcc – pseudo city code)

To check PCC - *S

To check the user id – H*AS(code)

To ignore a PNR - IG

Move down – MD

Move up – MU

To clear screen – Ctrl + Backspace

Retrieve PNR – *A

Cross of loraine - ¥ (key left to enter key)

change key - ([) – ¤

OSI – 3OSI (airline) (free flow text)

RM notes – 5H- (free flow text)



VI*(segment no.) - to display terminal and flight details



0A – to add arnk



Retension line – 0OTH(airline code)GK1(dep city)(180 days from adding)-INFO/RETENSION





*-lastname/first name – to retrieve pnr name







PRINT –

1. Name :-



Adult : -(lastname)/(first name) sal.

Child : - (lastname)/(firstname) sal. CHD*(DOB)

Infant : -I/(last name)/(First name)*DOB(date)

To assign an inf to adt – 3INFT/(inf last name)/ (inf first name/ (inf DOB) – (adt association no.)

For ex. - 3INFT/training/sabre/14sep20-4.1 - (SSR)

2. Phone number :



To add - 9(phone no.)

To assign to particular pax – 9(phone no.) ¥ (pax association)

3. Email address



To add – pe¥(email address)¥

To assign to particular pax - pe¥(email address)¥(pax association)

4. Ticketing – 7Taw/

5. Itinerary


SEARCH –



Neutral availability- 1dateorigindestination – 123sepMelDel

Specific airline – 1 dateorigindestination¥(airline code) – 123sepMelDel¥AC

Pick up seats –



0(no. Of pax)(class)(segment line) – 02K1

Connecting flights pickup – 02k1*

different fare class pickup - 02k1y2

6. Recvd from - 6Girisha§ER

SPECIAL SERVICE REQUEST

3SrCode-(pax association)





Change fare class - wc(segment)(new change class)

delete segment – X(segment)

Delete phone no. - 9(line)¤ ( 91¤ / 91-2¤)

Except AA – to check SSR - *P3

For AA *P4

delete any ssr osi apart from AA – 3(segment)¤

for AA – 4(segment)¤

*P5 – to view RM notes

to delete rm notes – 5(line no.) ¤

srbbml/1-4.1



Availability -

123sepmeldel1sin – connecting airport availability

123sepmeldel1sin¥s

1* - sabre to check more availability

ac+30- return flight in amadeus

ac-12 -

return in sabre 1¥(no. Of days)q – connecting airport with flight preference

1R27sep – Return in sabre

back –(1-(no of days))

1¥(no. Of days)

To encode / decode in sabre use help tab

*p5h – to display history of RM notes

*p3h – to display SSR and OSI airlines apart from AA

*h3 – to check history of airlines apart from AA

*h4 – gto check history of AA

TICKETING

*T – to check ticketing elements

wetr*(line no.) - to open ticket image

Wetr*T(ticket no) – to open ticket image with ticket number

PRICING

WP – pricing the same fare class

WPNCB – to book the lowest fare class

WPNC – to check the lowest fare available

SAVE FARE



wp pq – to save the fare

*pq – to view saved fare

PQD-ALL – to delete saved fare / saved PQ

Fare Rules

#1 - FQ(date of issue)(city pair)(dep date)-(airline code)¥Q(farebase)

#2

– Rule Display

1. RD1*M – for menu

2. RD1*PE – for penalties



Display Fare Rules Using Historical Fare Quote



To display fare rules using a historical fare quote, follow a 2-step process:





FQ (Historical Fare Quote)



RD (Rule Display)



Step 1: Historical Fare Quote Display



The command most commonly used to display a historical fare quote is:





FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]



Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0







Step 2: Rule Display



The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.





The most basic command is RD[Fare Basis Code Line Number]



RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD2



Select fare quote from list of results.



This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.





RD2*M



Select fare quote from list of results and display the menu of rules associated with the fare.



This will display the menu of rules. You will then select which rules to view





RD2*16



Select fare quote from list of results and display a specific rule



This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges





RD2*16/8



Select fare quote from list of results and display multiple rules, separated by a slash.



This will allow you to display the penalties and stopover rules.





RD2*RTG



Select fare quote from a list of results and display routing.

















Display Fare Rules Using Historical Rule Display



To display the fare rules without accessing a fare quote, use a historical rule display.



This will bypass the FQ display and displays the fare rules in one command.





Historical Fare Quote Display



The command most commonly used to display a historical rule display is:





RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]



Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL





Optional:





Add *M at the end of the command to display the menu of all fare rules.



Add *[Fare Rule Code] at the end of the command to display specific rule.







RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD*RTG



Display routing from a rule display.











RD*16



Display specific rule from a rule display.



To display multiple fare rules from a rule display, separate by a slash







DIVIDE

1. D( pax line no.) 2. F

3. 6girisha 3.E

4. F 5.E

6. er 7. er 8. ir



Minimum connecting time – VCT*

Queue - *QH

Remove from queue – QR/(queue no.)



Void – WV(line no.)





REO1HK1

wfrf(ticket no.)(col)N1.1(col)pjcb



















































do(flightno. /date of travel)

Partial flown – date change





Cancel with FTC





WK – schedule change in American airlines only

scribed script – pnr_creation script – to open purged pnr

scribed script – ex_r script

Open Purged PNR in Sabre :- *XXXX-PNR-P



Exchange in sabre

1. open ticket image *T

2. WETR*

TICKETING MASK –

ctrl + Y to take a screenshot

wfrf(ticket no.)

create ticketing mask

type X on Next's box

another page with appear

esc key

*. enter – to check old commission

u*38 is always the commission

wfr*

mention old commission amnt in new tkt full commission amnt

add collect comm amnt – 0.00 – always

Enter X in retain to save



*T

roa aus



wfr(ticketno.) (col)N(pax no.)



FPCC[CC Type][CC Number]/[Exp Date]

DECC (CARD TYPE) (CARD NUMBER)/ (MMYY EXPIRY DATE)/ USD(amt XXX.XX)/ (AIRLINE CODE)





















fqp(original dep)/a(airline)/c(class of service)/d(outbound dep date)(arrival city)/a(airline code)/c(new class of service)/d(new return date)(arrival destination)



Merchant fare – ATC pricing command fxf/s(segment)/r,u – amadeus

Sabre – WFRFTR(no.)(col)n1.1(col)PJCB


-------------------------------------------------------------------------------------------------------------------------------------------------
SABRE




Sign in – SI*(sabre id)

Sign out – SO*

To jump to office id – AAA(pcc – pseudo city code)

To check PCC - *S

To check the user id – H*AS(code)

To ignore a PNR - IG

Move down – MD

Move up – MU

To clear screen – Ctrl + Backspace

Retrieve PNR – *A

Cross of loraine - ¥ (key left to enter key)

change key - ([) – ¤

OSI – 3OSI (airline) (free flow text)

RM notes – 5H- (free flow text)



VI*(segment no.) - to display terminal and flight details



0A – to add arnk



Retension line – 0OTH(airline code)GK1(dep city)(180 days from adding)-INFO/RETENSION





*-lastname/first name – to retrieve pnr name







PRINT –

1. Name :-



Adult : -(lastname)/(first name) sal.

Child : - (lastname)/(firstname) sal. CHD*(DOB)

Infant : -I/(last name)/(First name)*DOB(date)

To assign an inf to adt – 3INFT/(inf last name)/ (inf first name/ (inf DOB) – (adt association no.)

For ex. - 3INFT/training/sabre/14sep20-4.1 - (SSR)

2. Phone number :



To add - 9(phone no.)

To assign to particular pax – 9(phone no.) ¥ (pax association)

3. Email address



To add – pe¥(email address)¥

To assign to particular pax - pe¥(email address)¥(pax association)

4. Ticketing – 7Taw/

5. Itinerary


SEARCH –



Neutral availability- 1dateorigindestination – 123sepMelDel

Specific airline – 1 dateorigindestination¥(airline code) – 123sepMelDel¥AC

Pick up seats –



0(no. Of pax)(class)(segment line) – 02K1

Connecting flights pickup – 02k1*

different fare class pickup - 02k1y2

6. Recvd from - 6Girisha§ER

SPECIAL SERVICE REQUEST

3SrCode-(pax association)





Change fare class - wc(segment)(new change class)

delete segment – X(segment)

Delete phone no. - 9(line)¤ ( 91¤ / 91-2¤)

Except AA – to check SSR - *P3

For AA *P4

delete any ssr osi apart from AA – 3(segment)¤

for AA – 4(segment)¤

*P5 – to view RM notes

to delete rm notes – 5(line no.) ¤

srbbml/1-4.1



Availability -

123sepmeldel1sin – connecting airport availability

123sepmeldel1sin¥s

1* - sabre to check more availability

ac+30- return flight in amadeus

ac-12 -

return in sabre 1¥(no. Of days)q – connecting airport with flight preference

1R27sep – Return in sabre

back –(1-(no of days))

1¥(no. Of days)

To encode / decode in sabre use help tab

*p5h – to display history of RM notes

*p3h – to display SSR and OSI airlines apart from AA

*h3 – to check history of airlines apart from AA

*h4 – gto check history of AA

TICKETING

*T – to check ticketing elements

wetr*(line no.) - to open ticket image

Wetr*T(ticket no) – to open ticket image with ticket number

PRICING

WP – pricing the same fare class

WPNCB – to book the lowest fare class

WPNC – to check the lowest fare available

SAVE FARE



wp pq – to save the fare

*pq – to view saved fare

PQD-ALL – to delete saved fare / saved PQ

Fare Rules

#1 - FQ(date of issue)(city pair)(dep date)-(airline code)¥Q(farebase)

#2

– Rule Display

1. RD1*M – for menu

2. RD1*PE – for penalties



Display Fare Rules Using Historical Fare Quote



To display fare rules using a historical fare quote, follow a 2-step process:





FQ (Historical Fare Quote)



RD (Rule Display)



Step 1: Historical Fare Quote Display



The command most commonly used to display a historical fare quote is:





FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]



Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0







Step 2: Rule Display



The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.





The most basic command is RD[Fare Basis Code Line Number]



RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD2



Select fare quote from list of results.



This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.





RD2*M



Select fare quote from list of results and display the menu of rules associated with the fare.



This will display the menu of rules. You will then select which rules to view





RD2*16



Select fare quote from list of results and display a specific rule



This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges





RD2*16/8



Select fare quote from list of results and display multiple rules, separated by a slash.



This will allow you to display the penalties and stopover rules.





RD2*RTG



Select fare quote from a list of results and display routing.

















Display Fare Rules Using Historical Rule Display



To display the fare rules without accessing a fare quote, use a historical rule display.



This will bypass the FQ display and displays the fare rules in one command.





Historical Fare Quote Display



The command most commonly used to display a historical rule display is:





RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]



Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL





Optional:





Add *M at the end of the command to display the menu of all fare rules.



Add *[Fare Rule Code] at the end of the command to display specific rule.







RD COMMANDS: FARE RULE COMPONENTS





COMMAND



WHAT IT DOES…



NOTES





RD*RTG



Display routing from a rule display.











RD*16



Display specific rule from a rule display.



To display multiple fare rules from a rule display, separate by a slash







DIVIDE

1. D( pax line no.) 2. F

3. 6girisha 3.E

4. F 5.E

6. er 7. er 8. ir



Minimum connecting time – VCT*

Queue - *QH

Remove from queue – QR/(queue no.)



Void – WV(line no.)





REO1HK1

wfrf(ticket no.)(col)N1.1(col)pjcb



















































do(flightno. /date of travel)

Partial flown – date change





Cancel with FTC





WK – schedule change in American airlines only

scribed script – pnr_creation script – to open purged pnr

scribed script – ex_r script

Open Purged PNR in Sabre :- *XXXX-PNR-P



Exchange in sabre

1. open ticket image *T

2. WETR*

TICKETING MASK –

ctrl + Y to take a screenshot

wfrf(ticket no.)

create ticketing mask

type X on Next's box

another page with appear

esc key

*. enter – to check old commission

u*38 is always the commission

wfr*

mention old commission amnt in new tkt full commission amnt

add collect comm amnt – 0.00 – always

Enter X in retain to save





















Sabre Steps

Steps to void booking –

Check whether ticket is under void period.

Check the status of ticket.

Open Ticketing elements: *T

Void the Ticket using command: WV2 (2 stands for line number of ticket)

Cancel Live Segments

Exchange using SAE –

Check the status of ticket.

Add new Segments

Remove unwanted Segments

Open Ticketing Elements: *T

Run SAE command – WFRF(13 digit ticket number)¥N(name item number)or WFRFTR(*T item number)¥N(name item number)

Inform customer about the price difference

If customer agrees enter “X” in Next box and update Commission and Form of payment and then enter “X” in Retain box

Save the PNR

Queue PNR to CAT team using EX_R_New Script.

Manual Exchange –

Check the status of ticket.

Add new Segments

Remove unwanted Segments

Open Ticketing Elements: *T

Run SAE command – WFR(13 digit ticket number)¥N(name item number)or WFRTR(*T item number)¥N(name item number)

Inform customer about the price difference.

Update Change Fee if there is any.

If customer agrees enter “X” in Next box and update Commission and Form of payment

Update waiver code if any in waiver code box or Tour Code Box then enter “X” in Retain box.

Save the PNR

Queue PNR to CAT team using EX_R_New Script.

To Redisplay the most recent mask screen. - WFR*

Steps for Cancellation –

Open PNR

Check Ticket Status

Check fare rules or Eureka if cancellation is permitted or not

Advise customer as per the policy

Cancel Flight Segments using X2 (2 stands for Segment No of flight)

Save the PNR

In case of refund queue PNR to CAT Team using EX_R_New Script

To check Fare Rules - FQ(Issue Date)(City Pairs)(Dep Date)–AL code

TO open fare rules - RD(list no)*(Rule Number or M for MENU)

How to divide the passengers –

Divide passenger - D(Name Field No).(Passenger No)

Received from – 6Name

File divided passenger – F

End and retrieve a PNR– ER (run ER 2 times)

Display divided PNR - *D

PNR Fields

Display PNR - *(Rec Loc)

Display Ticket by ticket number - WETR*T(Ticket Number)

Display all PNR fields - *A

Display name field - *N

Display remarks field - *P5

Display received field - *P6

Display ticketing field - *T

Display PNR history - *H

Display purged PNR - *(PCC)-(record locator)-P

Accept airline changes – EWR

Ignore a PNR – IG

Display electronic ticket – WETR*(Line Number)

Add remarks – 5H- Free flow text

To Add Frequent Flyer Number - FF(Carrier Code)(FF No)-(Name Field No)

Display Fare Rules Using Historical Fare Quote

To display fare rules using a historical fare quote, follow a 2-step process:

FQ (Historical Fare Quote)

RD (Rule Display)

Step 1: Historical Fare Quote Display

The command most commonly used to display a historical fare quote is:

FQ[Date of Issue][City Pair][Departure Date]-[AL Code]¥Q[Fare Basis Code]

Example: FQ13FEB20LASDTW25JUN20-DL¥QV0CLSE0

Step 2: Rule Display

The FQ command will return a list of possible results meeting the requested criteria. In order to display the fare rules and restrictions of a ticket, select the element number from the list of possible fare basis codes.

The most basic command is RD[Fare Basis Code Line Number]

RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD2 Select fare quote from list of results. This will display the fare rules without the menu or list of rules first. The 2 designates the element number from the list of possible fare basis codes.

RD2*M Select fare quote from list of results and display the menu of rules associated with the fare. This will display the menu of rules. You will then select which rules to view

RD2*16 Select fare quote from list of results and display a specific rule This will allow you to display strictly the penalties and restrictions relating to cancellations and exchanges

RD2*16/8 Select fare quote from list of results and display multiple rules, separated by a slash. This will allow you to display the penalties and stopover rules.

RD2*RTG Select fare quote from a list of results and display routing.


Display Fare Rules Using Historical Rule Display

To display the fare rules without accessing a fare quote, use a historical rule display.

This will bypass the FQ display and displays the fare rules in one command.

Historical Fare Quote Display

The command most commonly used to display a historical rule display is:

RD[Date of Issue][City Pair][Departure Date][Fare Basis Code]-[AL Code]

Example: RD13FEB20LASDTW25JUN20V0CLSE0-DL

Optional:

Add *M at the end of the command to display the menu of all fare rules.

Add *[Fare Rule Code] at the end of the command to display specific rule.

RD COMMANDS: FARE RULE COMPONENTS

COMMAND WHAT IT DOES… NOTES

RD*RTG Display routing from a rule display.

RD*16 Display specific rule from a rule display. To display multiple fare rules from a rule display, separate by a slash.










FARE RULE CATEGORIES

Code Category

00 Rule Application and Other Conditions

01 Eligibility

02 Day/Time

03 Seasons

04 Flight Application

05 Advance Reservation/Ticketing

06 Minimum Stay

07 Maximum Stay

08 Stopovers

09 Transfers

10 Combinations

11 Blackouts

12 Surcharges

13 Accompanied Travel

14 Travel Restrictions

15 Sales Restrictions

16 Penalties

Code Category

17 HIP/Mileage Exceptions

18 Ticket Endorsement

19 Children Discounts

20 Tour Conductor Discounts

21 Agent Discounts

22 All Other Discounts

23 Miscellaneous Provisions

25 Fare by Rule

26 Group

27 Tour

28 Visit Another Country

31 Voluntary Changes

33 Voluntary Refunds

35 Negotiated Fares

50 Rule Application and Other Conditions

99 International Construction