Notes

NOTEPADS

https://notes.io/qHLqw
https://notes.io/qGeVY
https://notes.io/qrxY5
https://notes.io/qxtCF



DP SIR https://notes.io/qGfyu

Relate/Issue Acknowledgement :-
No Internet issue:- Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I totally understand the value of internet service for you and will surely take care of it for you.
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Please let me go ahead and check the root cause of the issue and fix it.
I am sorry your internet is not working. I know that can be frustrating. I would be glad to help you and resolve this issue.
Slow Speed:- I apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored.
Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.

Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you.

General Scenario(Relate/acknowledgement):- That's not the experience we want you to have as a customer. We want to apologize for falling short, I request you to give me an opportunity to help you out over this chat. Trust me, you're connected to the right person and I'll ensure that you will have great experience with Xfinity now.

Appreciation:- Thank you for being an awesome customer throughout this chat. We appreciate your business with Xfinity.
Thank you for your outstanding efforts, I truly appreciate everything during this interaction in order to resolve your issue. It was not possible without your support.

Scheduled Trouble Call:- On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.

Something that can help you is that, with your smart phone, you can download our free and very helpful Xfinity My Account app. With this app, you can see this appointment scheduled. Also, see an estimated time of arrival for the tech, when he provides one.

Internet Speed Good For:-
Connect-Speed good for upto 4 devices
Connectmore:- Speed good for upto 5-6 devices
Fast:- Speed good for upto 8 devices
Superfast: Speed good for upto 11 devices
Gigabit/gigabit pro- Unlimited devices

Spanish Chat: I would like to inform you that this chat is available in English only. If you need the assistance in Spanish. I request you to call our dedicated Spanish support at 1-800-934-6489. If you give me an opportunity, I would be glad to help you over the chat in English. Shall I proceed in English or you would like to call our Spanish support at 1-800-934-6489?

Business/bulk Support: Your chat has been routed to the support desk for residential customers only. Your account is a Business/bulk class account and have an exclusive support desk. I would request you to please call our Business support team at 1-800-391-3000 for assistance.

Or you may also visit at : business.comcast.com/help-and-support/contact-us/

Authentication: I apologize for inconvenience. It is important to protect your account from fraudulent activity and that is why we need to authenticate the account before sharing any information. This is for your information security. I hope you understand the importance of your account and sensitive information.
All this verification is just to keep your account safe from any fraudulent activity.

Hold: Please accept my sincere apologize, this is taking more time than usual and I realize the importance of your time. Please stay connected. I'm making still working on it.

Customer Security Team: I understand and will request you to please contact our customer assurance team at 1888-565-4329 between 06 AM – 02 AM ET / seven days a week. They will assist you in logging to your account

Outage:- Please accept my sincere apologize for the inconvenience as I checked there is an outage going on in your area. That's why your service is not working. I request you to wait as the expected time of end is ..
I'll also go ahead and apply the credit on your account for the service interruption. The credit will reflect in your online account after 24 hours and it will also show in your next bill under adjustment.
Please help me with your reliable contact number. I'll update it on your account for the notification. Once the outage is over, you will be notified quickly.
For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.

Modem Hard Reset: We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 50 seconds. You should see the lights on the device turn off and start.

Service Cancellation: I'm sorry to hear your decision that you would like to cancel your services. If you please give me an opportunity. I would be glad to help you out over this chat. I can check the best available promotional offers, which may suit you.
Since I'm from technical chat support. Unfortunately, I do not have the access to cancel your services over the chat. I wish I could do it for you over the chat! However, We've a dedicated team. I request you to call our concern/cancellation support at 1-800-934-6489. I'll also make the notes on your account and please be assured. They'll help you over the phone on priority.
You may also visit this Service cancellation link : https://www.xfinity.com/support/cancel-service in order to place the cancellation request online

Internet Essential: 1-855-846-8376, Internet Essentials Einstein Chat Support: https://ec.comcast.com/request-chat-support

PAYMENT arrangement Scenario

What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Lets work together, to resolve this for you. Sounds like a plan?
I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I wont hesitate to do so.
As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.
The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment
Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.
Autopay self help : Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay

Prepaid Customers: Your chat has been routed to the support desk for residential customers with broadband services. Your account is a Business/bulk class account and have an exclusive support desk. I would request you to please call our prepaid hotline at : 1855-757-7372 for assistance.

Seasonal hold : 1888-633-4266


DP SIR https://notes.io/qMJk7


Flex Activation:
Mr. customer, once you received the Flex box you need to plug the power adapter into an electrical outlet and connect the other end to the USB C port on your Xfinity flex 4k streaming Tv box. It is very easy to self install all you have to do is validate your device using the Xfinity app as soon as you validate it the device get activated immediately. As stated earlier this is absolutely free of cost. Enjoy the service!

One time $15 activation fees, which will reflect in the next bill for one time only.

Pitch Statements with current Promotional Offers:

While working on your account or performing troubleshooting steps. I noticed that there is an one time wonderful promotional offer reflecting, where you will get... ( pitch with current promotional offer, visa card or free phone or $500 off on iPhone/Samsung etc..)

$100 Visa prepaid Gift Card:
You've qualified for a $100 Visa Prepaid gift card by bringing an eligible/compatible mobile phone to a new line of service and porting an existing phone number from another/your carrier to Xfinity. The best part, our mobile service starts at just $15 per month with unlimited calling, text and 20 millions of Xfinity hotspot services.

End Date 14th May'23

Free Mobile Device(Samsung A54 “On Us”):
I've a wonderful news for you! You've qualified for a Samsung A54a free mobile device with 24 months device payment plan” when adding to a new line of service and porting an existing phone number from another/your current carrier to Xfinity. The promotion, equal to the full retail value of the device ($449.99), will be delivered to you in the form of a monthly bill credit spread over 24 months. It means, there is no cost for the device, you will pay for the mobile service only.
End Date : 20th April'23

BOB Discount Pitch:
You've also qualified to save hundred of dollars on your internet bill for adding mobile service. Since you will get $... discount on your internet bill for the next 24 months if you sign up for Xfinity mobile service.
The best part our mobile service starts at just just $15/month with unlimited calling, text and 20 millions of Xfinity hotspot services at no cost. You can use your own device and keep the same number with us. I'll help to sign you up for Xfinity mobile service.

There is another good news for you. If you bring your own device and port your current mobile number to Xfinity. You don't need to pay anything for getting the order placed today.

We provide everything unlimited at $30 each line when you get 2 and more lines with Xfinity.

As I can see that you already have1 unlimited data plan is active with Xfinity, if you get another line with by the gig plan. It will keep your bill same, I meant $45 and you will have another Xfinity mobile line. How does it sound to you?

May I know, how much are you paying to your current mobile service provider and for how many lines?

$500 off on Samsung (Flagship)
I've a great news for you. If you're looking to purchase a new Samsung flip or fold device. We're offering $500 off on Samsung Samsung NPI Family (S22, S23), Samsung Flip and Fold 4 Family. You just need to port your current mobile number to Xfinity and purchase this device with 24 months device payment plan. You will get $500 discount month over month in the next 24 months.
End Date : 1st May'23

Objection Handling : If you don't mind may I know your hesitations, so that I can help you with the best available promotional offers or provide you something great as per your needs. As you will be getting $... discount on your internet bill for the next 24 months as well as $100 visa gift card or free device(Samsung a54 or $500 of Samsung flip/fold)

Activation Fees $10 each line
Document Verification & Activation steps:
You will receive a document verification link via email in the next few hours. Please ensure to upload a photo identity proof to avoid to order cancellation.
I'll also send the steps over your email, it will guide you step by steps that how to upload the document as well as I'll send the activation steps over your email to activate the mobile service without having any issues once you received the new SIM card or your device.
Activation steps : HOW13358
Document verification: HOW13794

DP SIR https://notes.io/qGe9R

Mr customer, If our Order Verification team contacts you by phone, you can complete over-the-phone verification. You will also receive an email shortly to verify the order where you will have to submit images of the front and back of your valid state-issued ID that would be either your Driver's License or Passport.

Please ensure, the name on the ID matches the account holder’s name only, not the name of a Manager, authorized user or someone else. The photos were taken in a well-lit area, making sure they are legible

If we don’t receive the documents within 72 hours of placing the order, your order will be canceled. You’ll receive an email that the order has been canceled.