Notes

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Please help me with your first and last name, along with your complete service address and zip code.

Please share your account number with me, which can be found on your Xfinity bill.

Please do not press the back button, and also avoid using other applications for us to stay connected without any interruption.

I request that you please do not minimize this chat or use any other application to avoid disconnection.

How are you doing today ?

Okay ____, please allow me 1 to 2 minutes to pull up the account.

Thank you so much ___ for choosing Comcast to be your service provider. We are so grateful to have you, and we value your business / Thank you ___ for being a loyal ___ customer with Xfinity. We appreciate your business with Xfinity and value you as a customer.

The account is up now. Thank you for waiting.

I apologize for the inconvenience caused to you; trust me, this is not the kind of service we want to provide to our customers. However, Be assured, I will help you out in ____

Please be assured that you are connected with the right person, and I will personally take care of this for you.

There is nothing to worry about, as I am here to assist you in the best possible way.

Thank you for reaching out to us and for letting me know about your services. I totally understand where you're coming from. You have me here, and I am glad to help you.

Rest assured, I am here to help you and provide the best possible resolution.

Sorry about the auto-reply; please ignore my last message. I am here to assist you.

Please ignore the system-generated message, I am here to help you.

Okay ____ since I am from the chat repair team and we do not have access to activate or deactivate any services, I request that you call our dedicated team at 1800 - 934 - 6489. Our agents there will help you cancel your services. I hope you understand my part.

I definitely want to help you out. However, I just want to be transparent with my customers and ensure that I resolve your issue without giving false information. I hope for your understanding.

You were very patient and cooperative throughout the chat; you were probably the best customer I had today.

HOW20200

I’ve created a ticket to assist you with a resolution. This process takes 3–4 hours to attempt to resolve remotely.

To make it more convenient for you, we can text you to confirm if services are restored. If not, we'll schedule a time for one of our skilled technicians to come to your home as soon as possible. What's the best mobile number to contact you?

As, I have checked ___ you are currently on the best plan available.

However, our plans and promotions keep updating every 8–10 days, so you can check back after that.

Moreover, I have added notes on your account for any promotional offers and discounts, if any come, you will be notified by our team. 

Could you please do me a favor?

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate reviews on the service and experience I have provided you today. If you’d like to share them you can click the "end chat" option❤️

Request you to follow the instructions and share your best thoughts regarding this chat conversation, it will motivate me towards my work.

kindly click on the "End Chat" do it for me.

Now I am going to try some advanced troubleshooting steps to quickly resolve your issue and put a smile on your face.

However, while exploring your account, I found that we have some exciting promotions and offers going on exclusively for your account. Would you like to explore them?

While placing the order, the system prompts that your account is eligible for free Flex services.

Search less and watch more with Xfinity Flex, a voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place.

Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies and shows, and more without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.

If only this is within my control, I will do that for you. I know how important this is for you. However, I just want to be transparent and ensure that we resolve your issue without giving any false information.

May I know how much you are paying for your mobile services and for how many lines?

out of curiosity/while exploring the best deals for you/ while exploring your account.

Since there are a few exciting offers and promotions going on with Xfinity Mobile exclusively for your account, would you like to explore them?

XM MUST https://notes.io/qGe9R

Mr customer, If our Order Verification team contacts you by phone, you can complete over-the-phone verification. You will also receive an email shortly to verify the order where you will have to submit images of the front and back of your valid state-issued ID that would be either your Driver's License or Passport.


Please ensure, the name on the ID matches the account holder’s name only, not the name of a Manager, authorized user or someone else. The photos were taken in a well-lit area, making sure they are legible

If we don’t receive the documents within 72 hours of placing the order, your order will be canceled. You’ll receive an email that the order has been canceled.