Notes

Strategic
KAT THERE IS 6 ACCOUNTs (paying more tax for service) 8 AM TO 8 PM

BP - PETROL
AB - bear
RB - printer
UBER
WORK DAY -

CG THERE IS 1 ACCOUNT (Capgemini ) 8 AM - 8 PM

non sg -
core- there is 280 acc 8 AM TO 9 PM

NON-STANDARD - WITCH IS NOT BOOKED FROM OUR CII


3 types of payments
iccr - each and every cx have an individual credit card either its company provided or personal
on acc - egencia will pay and send the bill to the company
company card - for the virtual card already added in the card section



agent amend profile if yes so we have to do if no so cx have to check with the company
hr feed: anything which is updated on the profile like a new profile
agent amend profile - no we can not make any changes in it mentioned no he or she has to contact the company or self and proof cx has to share doc over the email
personal travel - which is not sponsored by the company no so we cannot book the res
sso - single sing on
cta - which is book on company card but we have to approve with spm


3 types of reservation
cci - call center interface l
online - when cx res for own ( might be tax les )
tc assisted - when we book res using cci portal
nsb - non-standrd booking - which is not booked on portal ( like we can book on the airline portal ) and if there is an infant or child so we have to book or airline portal ( and if there is no first or last name so we have booked from nsb (rail reservation ,lcc , when we did the payment behave of the cx ) (bill



5 validation mode
NO approval - no approval req to book any res

systematic approval blocking - reservation will only be issued once trip is approved

systematic approveal ( approvel ) - non-blocking - reservation will be booked without any approval and system will send to approver

noncompliant trip approval (approval ) - blocking - booking outside of the company travel policy will not be issued until approved

non-compliant trip approval -non-blocking -- all the reservations will be booked and issued only notification will be sned to respective approvers in case of of-policy reservation (out of the policy rd flag ) (within days or price )

KAT - key acc
ab InBev in
CROWN
SAB MILLER
GCC -

SABMILLAR AND CROWN ARE MERGE do not HAVE SELF BOOKING RIGHTS SO IF THEY CALL SO WE HAVE TO
ARRANGER WHO CAN ARRANGE OTHER TRAVELER BOOKING
GUEST TRAVELLER ARRANGER ( NEW HIGHER )
FLEXIBLE ARRANGER ( ACESS FOR ALL COMPANY EMLOYE
APPROVER- WHO HAS TO APPROVE THE RESERVATION
TD TRAVEL DIRECTERS HAVE ALL RIGHTS )
Any cx cll from sab miller or crown entity shouble be re directed to td

EGTS - EGENICA GLOBAL TECNICAL SUPPORT

FOR UBER CX WE HAVE TO BOOK THE RES BUT APART FROM UBER CX HAVE TO BOOK FOR OWN WE HAVE TO PUSH BACK TO THE CX

Visa vendor
uran india
ivs
ttk
visa hq


Newell brands india
company is no approval mode
Geralda and Garima are the usual arranger who would call in case of any assistance in the booking
profile creation req would only come through Geralda along with the filled form and front office is responsible to create the required profile
TD - EGENCIA MAINTANCE - TOOLS - CREATE USER - FILL TEH FORM TO CREATE PROFILE

Reckitt benckiser -In RB
For Reckitt Benckiser only non-complaint must be approved within policy bookings will get confirmed and a notification will be send to the approvers
travel insurance to be issue for all international booking WBMI will send a notification
- pushback is allowed for point to pint reservation however never pushback for that that name
for any guest booking reservation do check with arranger for which guest profile should we look the guest as the company has multiple guest profile department
- we can amend the name for in rb
PAYMENT MODE FOR RB - HOTEL ITS ON ICCR AND FOR REST FOR THE BOOKING ITS ON ON ACC


Ther is few acc in which if its a pay ay hotel but egencia will settle the payment with hotel



Self booking rights are revoked for sab milleer and crown entity employess
for gcc enity business is as usal
for point to point reservations push back is allowed
any customer calling from sab miller or crown enity shoudl be re directed to the travel admin team
any booking request from travel admin team can be booked without any approvel if within

UBER IN
payment mode is iccr
UBER IS ON NO APPROVAL MODE
-NEVER PUSHBACK ANY UBER CX

MOST OF THE DOMESTIC BOOKING WOULD BE TAN CARE BY THEM
IF THE COMPANY CARD IS NOT AVAIALBEL THEY CAN USE THEIR OWN PESONAL CARD (ICCAR FOR ALL THE PRODUCTS )
GUEST BOOKING CAN BE MADE WITHOUT AN ARAANGER ASSISTANCE (
NEVER ASSIST TRAVELLER FOR PAID MEAL OR SEATS
- CREATIN CARRIERS ARE DEEMED UNSAFE BY UBER AND ARE BLOCKED ON THE EGENCIA WEBSITE
>IF A TRAVLE ASK FOR A SPECIFIC AIRLIEN AND THE EGENICA SITE BLOCK THE CONTACT WITH A SECUIRTY MESSAGE , DO NOT BOOK TEH REQUTES AIRLIEN OFFLINE
> ADVISE THE CALLER THATY UBER DOES NOT ALLOW THOSE AIRLINE AND RECOMMEND THEM TO CNTACT THEIR SECUIRT TEA FOR MORE INFORMATION
-RISKY LOCATIONS
> UBER HAS DEMMED CREATION LOCATIONS AS RIKY WHICH IS WHY IS WHY THEIR SECURITY TEAM HAS PLACED APPROVAL ON CREATION AIRPORT CODES
> THESW ARE SET UP ON THE EGENCIA SITE AND WILL TRIGGER APPROVAL TO THE SECUIRTY TEAM
> IF TRAVELER HAVE QUE ABOUT THESE LOCATIONS OR WHY
> UBER HAS A AMALL NUMBER OF TRAVELLER WHO HAVE HR APPROVED MEDICAL EXEMTION TRAVEL POLICY WHICH ALLOW THEM TO BOKO IN B CLASS FOR AIR BOOKINGD REGARDELESS OF THEIR ROLE AT UBER IF ANY TRAVELER WOULD CONTACT US THEM :
>DO NOT ask taveler in this group for details about their medical cofition . that information is confidenatl and handled internalluy AT UBER AITH THEIR HR TEAM
ANY GUEST TRSVELLER WHO DO NOT HAVE A PROFILE CALLS TO CREATE A BOOKING AND HAS AN EMAIL ID FOR UBER WITH A DOMAIN OF @EXT.UBER.COM. WE HAVE TO ADISE THEM THAT TEHY ARE REQUIRED TO PAY AND TRAVL THROUGH THEIR EMPLOUYER OF RECORD ( WHIC IS NOT UBER)
COMPANY IS ON SSO MODE
IF SOMENONE CONTACTS EGENCIA TO BOOK A RESERVATION FOR A GUST TRAVELLER WE WEILL VERIFY IF THE REQ HAS A PROFLE WITH A VALID UBER EMAIL ID REGARDLESS REQ HAS THE ARRANGER RIGHT OT NOT THEM WE CAN PROCESS FURTHER IF THE REQ IS READY TO PROVIDE A VALID CARD ALONG WITH TEH COST CENTRE DETAILS AND REPORTING DATA WE WILL NEED TO TAKE CONTROL OF GUEST TD PROFILE TO CREATE BOOING

BP INDIA
-BP IS NO APPROVAL MODE
PAUMEMT MODE IS ON IICR
INSCARNCE ON REQ
NO PAID SEAT NO MEAL ADDED BY TC
RAIL RES WE HAVETO CHARGE FEE 500PLUS TAXES FROM CLIENT (SERVICE FEE /GST )
FOR VISA - VISA HQ
ARRANGER RIGHTS ARE PRVIDED
ALWAYS REFER TO QRG SHEET BEFORE BOOKING ANY RESERVATION
ALWAYS ADVISE THE TRAVELLER TO GET ANA APPROVAL BEFORE WE GO AHED WITH ANY BOOKING AKTHOUGH TRAVELLER BEED NOT SHARE THE APPRVSL WITH US
WE WILL NEVER BOOK PAID SEATS OR PAID MEAL FOR CP EMPLOUYE
NO HOTEL TO BE BOOKED IN MAURITHANIA AND SENEGAL BY EGENCIA
ALL RAIL RESERVATIION WOULD BE CHARGED AN XTRA INR 500 NEED TO ADVISE THE SAME TO TRAVELLER BEFORE BOOKNG
BP VISA ISTAKEN CARE BY VISAHQ TEAM . A SEPARATE CONTACT NUMBER IS AVAIALABLE FOR BP EMPLOYE AND WE CAN RE DIRECT THEM IN ARE OF ANYVISA QUERY
WE CAN BOOK RES FOR NEW HIRE

work day
no approval
individual cc (iccr )
hr feed yes
only economy class is booked
reg the travel policy refer cx tp [email protected]
if paid trip we can book but personal trip is on legancy acc

Call flow
welcome to egencia my name is pooja how may i assist you today
acknowlege
in order to pull up your details may i have your email id

for ver
complete name as per profile
contact num
dob
passport num
ffn
last trip ( take ct control )

pdr permission duration resolution

call flow
warm welcome
proobe
recommend - hotel
reassure
fond farewell



capgemini india

we cannot book isuarnce in capgemini
asia.travelteam.com
self booking right we can push back to the cx ( approver will never call for cuz its self booking rights )
capgemi i is divided in 5 entity
caprmini india - bsv fs (acis ) - busissnes service unit support bus outsourcing services
business serverice 'financial service - supports with banking insu credits card projects
liquid hub - lh parthners with buiss to improve cx experince and drive growth
altran and aricent - fornerky jniwn as aricent recentlyy acquired by capegmini

exec to director level - grade a to d
sr sirector and above 0 grade e & f

project manager - a person who is leading the project for which the traveler is traveling
business unit head - buiss head are the people who are leading various projects processes and are whole sole owner of the buiss hence they are called buiss unit head

payment - system approval blocking - blocking - project code based approval
amex bt company card
air and other products - amex btacard hotel - iccr
expection approval - if economy elighble so cx need approval in pe


hr feed and profile creation process
firslty feed will send
once in a week
for new profile cx have to go global data hub to request a profile creation
once we receive a feed it will be take 24 hours to create profile
if cx dont have a prfile and travel is urgent so cx have to provide individual card


Project code &its feed
will recive feed 3 times in a week
feed will go in cts tean
project code along with their respective approve updated in cci
if the travel is urgent and we dont have project code so we can book o individual credit card but we need project code

Travel Policies
grade a-d - approver is a project manager ( amet bta ) FOR HOTEL ALL IS IN ICCR
the grade E is line manager line manager (company card ) which is provided by company
grade f - economy business ( more than 6 hours ) is no approval (company card )



Travel policy perceptions management
deviation amount - doemestic travel- inr 500
international travel - usd 100

for modification we need appoval
in capgemini we do not add seat or meal

reissuance approvals - applies only to capegmini india - fs ( geade a to d)
less than inr 20000: project manager
more thena inr 20000 buainwss unit ( bu ) head

project code not listed : alternate project code we can use and need approval for the same


capgemini specific process
capgemini specific process

capgemini has their own guest house at mumbai and pune campus

capgemini guest house are the prefered stay option if anyone is looking for a stay in mumbai ( near airoli office ) or pune capgemini office
if a travler is looking for stay on any of these loc then booking guest should be the priority if available as per company policy
guest house is just for the company empluye a-e
the above is rule is not applicable fro grade f emplye
depened travel

-depened r family travel is common practice in capgemini where people wwould travel with family as part of relocation of visa interview purpose
-anyone can req for guest/dep travelerbooking
sd team is expected to proide arranger rights and process the boooking following standard booking process
-once the booking is processed arranger axces for man travel;er need to be removed


importand points to remeber
hotel options - we should always prioritize to share corporate rates ( if available
)
non-standrd hotels - oyo & Treebo are blocked online
it should never be booked online if available rather should be reported egtms&som immediately
price match guarantee - Egencia price match policy for air bookings
price match guarantee does not apply for hotels