Notes

Acc#
Callback#

Joy spoke to: Kelly
Issue:
Actions taken:

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4599
4800 md 20735

Acc# 8299420610942495
Callback#

Joy spoke to: Jeff
Issue: wants to know pin for mobile
Actions taken: connected to mobile care

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Acc#
Callback#

Joy spoke to: Rochelle
Issue: wants to replace cable
Actions taken: given option
to ship the eqeuipment or swap it from the store // cx will visit the store tomorrow // EOC
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Acc# 8499200073205228
Callback#

Joy spoke to: Mark
Issue: wants to know why bills when up $30 more
Actions taken: educated the cx that the discount $30 he got from subscribing to xfinity mobile is not applied this time due to the unsuccessful activtaion of the phone // EOC

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david - will

Acc# 8299600710200445
Callback#

Joy spoke to: Jonathan
Issue: wanst to take over the acoount since he will be taking the house
Actions taken: ask the cx to come to the store and bring necessary documents

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Acc# 8773100021234477
Callback#

Joy spoke to: Billing agent
Issue: wants to remove email
Actions taken: refer to CSA

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Acc# 8499053530045772
Callback#

Joy spoke to: Gail
Issue: cable not working for a week now
Actions taken: cx mention taht she has to restart the cable evry tme she wants to watch tv until today, she restarted the cable and is stuck on welcome screen now // run ITG // sent signals // tv still stuck on welcome screen // set tech // unabled to say the possible charge // callback the cx and educated about the possibled charge //

***03013************************

Anna1209
ginger09

we run into a problem failed to download
Acc#
Callback#

Joy spoke to: Cindy
Issue: telephone and cable not working
Actions taken: run ITG // set wifi name and password // provisioned device // cx directly connected the telephone to the modem // telephone working now but cable is still not responding routed to tech // appointment is set // set up for waitlist // EOC
CR103049600
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Acc# 8499051550405975
Callback# 8563738298

Joy spoke to: Carmelita
Issue: cable and internet is not working
Actions taken: Run ITG // retrieve wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // cx check connection // cx cannot determine which is which // cx has blank screen // have a friend to help her check it for her // Call got disconnected
CR103063525
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Acc#
Callback#

Joy spoke to:
Issue:
Actions taken:

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tabia robinson
65 robinson road nashua
3591
Acc#
Callback# 6035668805

Joy spoke to: Elizabeth
Issue: getting another account number under Tavia on an address 65 robinhood nashua
Actions taken: educated the cx that her number is the Tavia

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Acc# 8773100100519962
Callback# (774) 300-7511

Joy spoke to: Constance
Issue: remote not working
Actions taken: Unpair and pair the remote // cx can flip channels // issue resolved // shipped remote to the cx // waived the charge // EOC

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Acc#
Callback#

Joy spoke to: chris
Issue:
Actions taken:

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Acc#
Callback#

Joy spoke to: Alice
Issue: No dial tone
Actions taken: run ITG // tried callling the cx number
CR103094287
CR103098251
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Acc# 8299600811276575
Callback#

Joy spoke to: Casey
Issue: having tech difficulties in installing doorbell
Actions taken: connected to home technical
CR103098251
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unplug the

Acc# Sherry
Callback# 7243931249

Joy spoke to:
Issue:
Actions taken:

7245483881
724

CR103101012
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Acc#
Callback#

Joy spoke to: Bonita
Issue: Cannot connect
Actions taken:

*************************** 2538
3042337277

Acc# 8993212310011856
Callback#

Joy spoke to: terry
Issue: cannot receive emails
Actions taken: connected to CSA

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Acc#
Callback#

Joy spoke to: John
Issue: Seeing no signal on the tv
Actions taken: educated the cx that no signals means that tbe tv is not detecting the cable box anymore // cx ask the cx to check connections // cx corrected the connection // cx can see pictures now issue resolved
CR103114723
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roku

Acc#
Callback#
angelo
Joy spoke to: Carol
Issue: Email issues
Actions taken: Connected to CSA

*************************** Ashley
ronald452
settings
Acc#
Callback#

Joy spoke to: Ronald
Issue:
Actions taken:
CR103117881
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Acc#
Callback#