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1. communication- the process of using words, sounds, signs, or actions to exchange info or express thoughts.
2. professional communication- incorporates written, verbal, visual, and digital communication to provide factual information that is useful in the workplace.
3. purpose of communication- to inform, persuade, instruct, make a request, and respond to a request
4. rhetoric- the study of writing or speaking as a way of communicating or persuading an individual.
5. goodwill- the advantage an individual or an organization has due t0 good reputation; this cannot be bought
6. communication process- a series of actions on the part of the sender and the receiver of the message
-sender
-message
-channel
-receiver
-translation
-feedback
7. interpersonal communication- 2 people involved
8. small group- 3-20 people involved
9. public- 20 plus people involved
10. decoding- translating the received message
- inn the receiver's mind
-message isn't received if the receiver doesn't understand
11. feedback- receiver's response to sender
12. formal communication- using etiquette when communicating
13. informal communication- not using etiquette when communicating; casual
14. etiquette- the act of using good manners in any situation
15. protocol- a set of customs or rules of etiquette
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