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Nature of the Problem: change of plans
The clients desired resolution: cancel and get the full refund
Did you call the hotel: What was the outcome: yes, Kim the front desk manager authorized us to cancel with no charges
Did you call AAS: What was the outcome: yes, Ana assisted me cancelling an processing the refund
What else did you do to resolve the situation: read cancellation policy
What was the final outcome of the call: reservation cancelled and refunded
Resolved

     
 
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