Notes
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IN23080606111603987239
CX Concern- cx not aware of cancellation.
guided cx- due to delivery attempt exaust Order got cancelled.
cx agreed
2. 06/08/23
OD428811111729457100
Cx cocnern- FKPL acc Showing bloacked.
guided cx- due to T&C acc got blocked.
cx agreed
3. 06/08/23
IN23080514523160634011
Cx cocnern- FKPL acc Showing bloacked, Deactivated (fk). also cx trying payment from 1 aug but facing issue.
guided cx- due to T&C acc got blocked.
payment link shared to make bill payment.
cx agreed
4. 06/08/23
OD428715424491008100
cx cocnern- cx recived Scratched Display Product.
guided cx- product Eligible for OBD, return not possible.
cx agreed
5. 06/08/23
IN23080520524902865060
Cx cocnern- FKPL acc Showing bloacked.
guided cx- due to T&C acc got blocked.
cx agreed
6. 06/08/23
IN23080607235603916133
cx cocnern- cx not aware of cancellation. cx said WM cancelled witout his concern.
guided cx- as per update it is showing rejected by cx.
cx agreed
7. 06/08/23
IN23080607315188132884
Cx cocnern- Cx recived damaged Product. Last return cancelled.
guided cx- wait till 08 Aug 23 on or before team will contact with Solution.
RSPO Form filled
cx agreed tat shared
8.06/08/23
IN23072915314148876004
cx concern- cx facing service regarding issue. clcpj24062300321
guided cx- wait till 24-48 hrs team will contact with Solution.
cx agreed tat shared
9. 06/08/23
IN23080515485217678586
cx cocnern- product not installed yet. last date was 5 Aug.
guided cx- wait till 9 Aug on or before team will contact with Solution.
cx agreed tat shared
10. 06/08/23
OD328809078704263100
cx cocnern- cx wanted to know info about FKPL emi.
guided cx- as per FKPL acc and asked cx to contact IDFC bank for more details.
cx agreed
11. 06/08/23
IN23080423114905588111
cx cocnern- WM denyed to pick product due brand change. also about Status od order.
guided cx- complaint is already raised wait till 7 Aug on or before team will contact with Solution. for status requested cx to wait 24 hrs.
cx agreed tat shared
12. 06/08/23
IN23080610190032915150
cx cocnern- product not installed yet. last date was 5 Aug.
guided cx- wait till 9 Aug on or before team will contact with Solution.
cx agreed tat shared
13. 06/08/23
IN23072509342442089839
cx cocnern- cx made bill payment to bank but still amount showing pending (bill not adjsuted). cx said he shared statment also.
guided cx- wait till 09 Aug 23 on or before ream will contact with Solution.
cx agreed
14. 06/07/23
IN23080515540855009730
cx concern- cx facing issue while checking out product.
guided cx wait till 9 Aug on or before team will contact with solution.
also guided some basic trouble shooting steps.
cx agreed
15. 06/08/23
IN23080510235968574208
Cx cocnern- cx recived wrong size (XXl) . Last return cancelled.
guided cx- wait till 07 Aug 23 on or before team will contact with Solution.
RSPO Form filled
cx agreed tat shared
16. 06/08/23
OD328810240573460400
cx cocnern- paylter EMI acc not working .
guided cx- acc working , wait some time and contact bank.
cx agreed
17. 06/08/23
OD428791950932119200
cx cocnern- cx wanted to give FB about delivery, comfert deterdent liquid spread all over the product.
guided cx- FB noted .
cx agreed
18. 06/08/23
OD428805273536771100
cx concern- cx not able to use FKPL.
guided cx- due to KYC Upgrade In Progress you are not able to use FKPL ACC.
cx agreed
19. 06/08/23
OD328776369175928200
Cx cocnern- FKPL acc Showing bloacked.
guided cx- due to T&C acc got blocked.
cx agreed
20. 06/08/23
OD328686875817731100
Cx cocnern- cx not able to use FKPL acc in Myntra.
guided cx- acc is activeted , if email updated than wait 24-48 hrs.
cx agreed
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