Notes

Lesson 1

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Payment options

ICCR – Individual credit card

Company card

On Account - Egencia



-SPM service performance manager

-CCI call center interface.

-HR feed – their time to respond to a request/ Approval

-Agent Amend profile – If we have rights to change name or do modifications in the account

-Personal travel – if company allows personal travel or not.

-SSO Single Sign-on

-WBMI web booking management interface



3 types of reservations

Online reservation – created by customer

TC assisted – when we make online booking for customer

NSB – nonstandard booking – That cannot be booked on our portal and has to booked on Airlines portal or service providers portal.



5 validation rules

No approval – No approval required to book any reservation.

Systematic approval – Blocking – Reservation will only be issued once the trip is approved.

Systematic: Approval – non Blocking – Reservation will be blocked without any approval and system will send FYI to approver.

Non-Compliant trip approval blocking – Booking outside the company Travel Policy will not be issued until approved.

Non-Compliant trip Approval – non blocking – All the reservation will be booked and issued. Only nonfiction will be send to respective approvers in case of out of policy reservation.



Rights

Self booking

Arranger for guests

Flexible arranger

Approver



VISA vendors

1 UDAN india

2 TTK

3 VISA HQ

4 IBS

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KAT – Key Accounts



AB InBev IN – Licur brand

3 entities – 1) Sab miller and 2) crown don't have self-booking rights. Then we route them to travel admin team. For 3) GCC – they have self-booking rights // we route them to book them self or ask them to contact Mohana from travel admin team.

Any booking request from travel admin team can be booked without any approval if withing company policy.

Any out of policy bookings from sab miller or crown entity request should be from an approval.

Newell Brands India

Geralda and Garima are approver.

Company is on No approval Mode.

Geralda and Garima are the usual arrangers who would call in case of any assistance in the bookings.

Profile creation requests would only come through Geralda along with the filled form and front office is responsible to create the required profile.

To create profile. We take control of TD ( travel director). "Egencia Maintenace" is suggested.

Reckitt Benckiser – IN

We book insurance for international trips.



Uber IN

Uber is on No approval mode.

All bookings on ICCR.

Book Akasa airline using Egencia's HDFC card on airline's website.

Never push back any Uber customer.

Most of the domestic bookings would be taken care by them.

If company card is not available they can use their own person card.

Guest bookings can be made without an arrangers assistance.

Never assist traveler for paid meal or seats.

Certain carriers are deemed unsafe by Uber and are blocked on the Egencia website.

If a traveler ask for a specific airlines and the Egencia site blocks the content with a security message, DO NOT book the requested airline offline.

Advise the caller that Uber does not allow those airlines and recommend them to contact their security team for more information.

Risky Locations

Uber has deemed certain locations as risky, which is why their Secuity team has placed approval on certain airport codes

There are set up on the Egencia site and will trigger approval to the Security team.

If travelers have questions about these locations or why certain ones are deemed, kindly refer them to contact the Uber Security team.

Uber has a small number of travelers who have HR approved medical exemption travel policy which allows them to book in business class for air bookings, regardless of their role at Unber. If any traveler would contact us then:

DO NOT ask travelers in this group for details about their medical condition. That information is confidential and handled internally at Uber with their HR teams.

Any guest traveler who do not have a profile calls to create a booking and has an email ID for uber with a domain of @ext.uber.com, we have to advise them that they are required to pay and travel through their employer of record (which is not uber).

Company is on SSO Mode.

If someone contacts Egencia to book a reservation for a guest traveler, we will verify if the requester has a profile with a valid Uber email ID regardless requester has the arranger right or not. Then we can proceed further if the requester is ready to provide a valid card along with the cost center details and reporting data. We will need to take control of Guest TD profile to create booking.

BP India

BP is on no approval mode.

Payment on ICCR for all products.

Number of users

Provide insurance on requests.

Before booking, Inform Customer for Rail reservations that we will charge service fee of 500 RS plus GSD and vendor fee and credit card charge. For IRCTC.

Arranger rights are provider

Always refer to QRG sheet before booking any reservations.

Always advise the traveler to get an approval before we go ahead with any booking although traveler need not share the approval with us.

We will never book paid seats or paid meals for BP employee.

No hotel to be booked in Mauritania and Senegal by Egencia.

BP's visa is taken care by Visa HQ team. A separate contact number is available for BP employees and we can re-direct them in case of any Visa query.



Workday