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The clients desired resolution: Get the full refund, he says he never stayed at the hotel, he turned back the key..
Did you call the hotel: What was the outcome: Yes, I spoke with Alfred from the front desk, and he said he does not have the authorization to process any type of refund. That we have to speak to the manager (9 am - 5 pm), that on the system it only shows check in time, but no check out time, so he was not sure if the guest did use or not the reservation.
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: Pending.
Resolved or Escalate: Escalate.
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