Notes

1. 05/08/23
OD328742631205698100
Cx Concern- cx think Product is defective .
guided cx- contact brand as product elighible for seller brand replacement policy.
Sony ASC Details
Toll free number: 1800-103-7799
Link: https://web.sony-asia.com/in/contact-us/
cx agreed


2. 05/08/23
IN23080517282576472314
CX Concern- cx want to place order which is in his cart. it is showing wrror while checkout.
guided cx- some basic trouble shooting Steps. wait till 09 Aug 23 on or before team will contact with solution.
cx agreed tat shared

3. 05/08/23
IN23080517324707058087
Cx cocnern- Cx recived wrong Product. Last return cancelled.
guided cx- wait till 07 Aug 23 on or before team will contact with Solution.
RSPO Form filled
cx agreed tat shared

4. 05/08/23
IN23080518043064942714
NEAREST TAGGING DONE AS ORDERED PICKED REFUND NOT DONE TAGGING NOT AVLBL.
cx cocnern- cx recived diffrent product, cx returned priduct also BUT Refund not done yet.
guided cx - wait till 08 Aug 23 on or before team will contact with Solution.
cx agreed tat shared

5. 05/08/23
OD428481729986192200
cx concern- FKPL acc is deactive .
guided cx- acc deactiveed from lending partner, contact bank.
cx agreed

8. 05/08/23
OD428765247525607100
cx cocnern- cx facing multiple issue with product, cx recived damamged product, MRP tag is not there , due to MRP tag issue WM denyed to pickup product.
guided cx- wait 24 hrs as product Status is showing OFD, once it get unattempt , cancel return and call again.
cx agreed

9. 05/08/23
IN23080510074890101753
cx cocnern- cx facing problem while paying FKPL bill payment.
guided cx- wait till 11 Aug on or before team will contact With solution.
cx agreed tat shared

10. 05/08/23 -
IN23073019120761029461
cx cocnern- cx not recived refund of rs 4, 33,7, 6 yet .
guided cx-
refund already INT from seller on - 30 Jul 23
SLA Date- 01 Aug 23,
Mode-UPI_INTENT
Total Amount (Rs)- 4, 33,7, 6
Bank reference no- NA
cx agreed

11. 05/08/23
IN23080519000641162385
Cx cocnern- Cx recived defective Product. Display is faulty , lineings are there on display. Last return cancelled.
guided cx- wait till 07 Aug 23 on or before team will contact with Solution.
RSPO Form filled
cx agreed tat shared

12. 05/08/23
OD428807993238883100
cx cocnern- cx wanted to knpw about Uses.
guided cx- it is depends on your credit limit.
cx agreed

13 05/08/23
OD428634491058363100
cx cocnern- cx wanted to know about Loan repayment. AMT not debited yet.
guided cx- CONTACT BANK . details shared
cx agreed

14. 05/08/23
IN23080519303467734987
cx cocnern- Cancellation Done but refund not int yet. cx made pyment through FKPL EMI.
guided cx- wait till 07 Aug 23, on or before team will contact with Solution.
cx agreed tat shared

15. 05/08/23
IN23080419443258417757
CX Concern- order nt delivered yet. cx want to cancel order.
guided cx - wait till 8 Aug on or before team will contact solution.
cx agreed tat shared

16. 05/08/23
IN23073011565529946634
NEAREST TAGGING DONE AS Customer not received the product, but got delivery confirmation message/email TAGGING WENT SOLVED .
cx concern- cx not recived product but showing delivered.
guided cx- wait till 08 Aug 23 on or before team will contact with Solution.
cx agreed tat shared

17.