Notes

1. 04/08/23
OD428800052200932100
cx cocnern- kotak bank offer not applyed on products.
guided cx- product is eligible for upto 500 discount, try again.
cx agreed

2. 04/08/23
OD328799880168141100
cx cocnern- Not recived 100 rs Paytm CB
guided cx- offer applyed wait 24 hrs. if not recived than you hv to wait 40 days.
If the user has not completed the KYC, or has breached their monthly wallet limit, instead of cashback in their wallet, they will receive cashback in their linked bank account in 40 days.
cx agreed

3. 04/08/23
IN23080212124813869231
cx concern- cx trying to call WM but he is not picking call.
guided cx- wait till 7 PM on or before team will try there best to deliver product .
cx agreed

4. 04/08/23
IN23071718011283731948
cx cocnern- cx facing issue with product.
guided cx- contact with brand
Boat ASC Details
For Warranty And Product Related Queries: [email protected]
For Order Related Queries : [email protected]
Contact- 022-6918-1920
Link- http://support.boat-lifestyle.com/
cx agreed

5. 04/08/23
IN23080417334803095364
CX Concern- cx wanted to purchase REDMI 12 5G.
guided cx- product nt avlbl on FK. you can try with diffrent product.
cx agreed

6. 04/08/23
OD328601184854518100
cx cocnern- cx want to pay FKPL bill through UPI but facing problem.
guided cx- link shared on Email.
cx agreed

7. 04/08/23
OD428740959300678100
cx cocnern- cx facing Mic issue with product . cx said he already hv brand details he contacted.
guided cx- guided cx product ieligible for 7-day Seller Brand-replacement ploicy.
keep in touch with brand
cx agreed

8. 04/08/23
OD428715084390177100
Cx Concern- cx ordered by mistake. want to return product .
guided cx- product eligible for replacemet only , return not possible.
cx agreed

9. 04/08/23
IN23080418083631616187
cx cocnern- Amount Debited Order not confirmed.
Informed customer that the payment is failed. Request to place a fresh order. In case of debit,the amount will be refunded in 8 business days.
call merged with . call merged with other call. resolution shared
cx agreed

10. 04/08/23
IN23080418133784926270
cx cocnern- cx facing issue with FKPL.
guided cx- acc is Risk_Blocked (lender). contact lending parter .
Contact details of IDFC:
Phone: 1800 10 888
E-mail: [email protected]
cx agreed

11. 04/08/23
IN23080418294187427426
cx cocnern- product Picked on 1 Aug return got cancelled. return cancelled on 1 Aug.
guided cx- wait till 09 Aug 23 on or before team will contact with Solution.
cx agreed tat shared

12. 04/08/23
OD428742242793442100
cx cocnern- cx said there is dent on back panal and cx contacted brand for conectivity issue of product brand denyed.
guided cx- product was eligible for OBD, return not possible, keep in touh with brand only.
cx agreed

13. 04/08/23
IN23080419433734238642
cx cocnern- cx want to transfer EGV amount in bank acc.
guided cx- once amt credited it can not be transfered to other acc.
cx agreed

14. 04/05/23
OD428772132743768100
cx cocnern- cx want to reutrn product as product not good while exercive.
guided cx- with this issue return not possible.
cx agreed

15. 04/08/23
IN23080420240976433910
CX COCNERN- cx wanted to know about Axis Bank card , application rejected.
guided cx- it depend on Axis bank if criteria not matched than it may got rejected.
cx agreed

16. 04/08/23
IN23080420293236676501
Cx cocnern- cx said he made the bill payment but it is not reflecting in Acc.
guided cx- wait 24- 48 hrs cx agreed .
cx agreed

17. 04/08/23
OD328637928026620100
cx conern - FKPL acc Shwoing Deactiveted.
guided cx- due to T&C acc got deactivated , once acc got deactived it can not be reactive.
cx agreed