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cci for flight cncl as pax mother in law died//checked normal policy both tkt nonrefundable// informed same to pax//informed pax about medical policy pax agreed to cncl and then send documents regarding
cci for flight change due to medical emergency //as per policy tkt nonchargeable//pax has called many times but issue was not resolved//pax called airline also but airline sent pax back to us saying it is a 3rd part booking//pax wants higher management only and want resolution on same call//pax has warned about legal action she is taking with the help of an attorney//transferred to tier 3
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