Notes

72612997060496


LOGBOOK


CYRIL ATL TRR87448340

attandance update/// pending for 19.20.21.22.




AN[Date][City Pair]/K[Cabin Code]Cabin codes are:
Economy: Y
Premium Economy: W
Business Class: C
First Class: F


INVOLSC/SQ 8308 18 nov 23


5bd8087f-8f8a-43fd-931a-428eff9e1289 cci to cancel the booking//made by mistake////called the agency and they approved the refund/////but not able to cancel the booking///please do the needfull

72609936677658









to check the agreement betreen the airlines to check if cx have to uncheck and check the baggaes again




tgad-dl/pr

fxk shaka laka boom boom


41053


atr

Mini rules fare rules finder 41051



41049
cancel a flight



rtrsr seats


fwr/l

Ticketing team
+18772470153



Tier 3 - 18552611629
AIG For Car- 1-855-334-3968
AIG for hotel- 1-855-266-4982
Expedia UK- 442037880445
Hotels.com US- 800-246-8357
Expedia US - 1-866-310-5768
American airlines

+442076602300

4MKM4J

91-26631-3 // PIN 163EBK - 91-27784-1 // PIN 178

61732952297

448000851425

448000851425 name

18002546302





Ttp/et/rt/exch/tqtline



tktl





rtoa/as-WCLMRG
commands to check the refund status

trf074-6722270767




trf/i-01




TACHIBANABADARACO/ISABELLA AYUMI



UserID: GUR0040837
Login: GUR0040837

Office: SEAEX30N2

Sign: 3169AA







Hi, this is Akshay. Let me read through your chat with our Virtual Agent so I can get up to speed, and that way you won't have to detail it again. Please give me a moment and I'll be right with you.





I strongly encourage you to wait for 96 hours because if you contact us again, with the same concern your issue will get re-escalated and assigned to the bottom of the queue







Any of your replies from here on wouldn't reach directly to me and would open another chat flow unnecessarily. So, kindly close this chat window to close the conversation. Thank you for choosing chat to have a beautiful and prosperous day ahead. Bye for now.





CCC

DJ J4744850010327626



As I’m not getting a reply I’m going to close the chat.

Thank you for contacting us..





Do you need help with any other booking/Itinerary or any other question regarding the booked Itinerary?





As I’m not getting a reply I’m going to close the chat. Thank you for contacting us.






I hope I was able to solve your query today and we appreciate your business with us.

cha

235-7915387298


Call to hotel: Hi this side Akshay I m calling you from Expedia. Right so this call is in regards to one of the reservations which is by the name of xxxxxxx so the guest has some change of plans because of some emergency happened, I would like to request that you could provide the waiver for them.



Email id : May I have the email address which is registered with the account?



INTRODUCTION

Hi, this is Akshay. Please allow me a moment while I review your conversation

.



Hi, this is Akshay, I will just take two minutes to read through the conversation and get caught up, then I will be able to help you shortly, thank you.



I would like to tell you that right now I am assisting another customer, please stay connected and allow me few minutes to resolve the query and then I will move to yours.




Please remain on chat window while we stay connected.

EXGSUU


Please wait for few minutes while I check it with the hotel , stay on the chat until I get back . Do not close the chat window ,


we might get disconnected .

May I place the chat on hold for 2-3 minutes while I pull up the reservation and check the details ?



Thank you for your patience , and please keep the chat window open

.

Apologies for the delay , I am trying my best to assist you .



I am still working on your case, I appreciate your patience.



I am actively working on your concern please stay connected.



I am so sorry for the delay, please provide me sometime to help you out with your concern





Please keep the chat window open to avoid disconnection.




[email protected]





As I can check you want to make changes in the booking, correct?



As I can check you want to make cancel in the booking, correct?



Definitely, I can do this for you.



Certainly, I will help you with the same. Let me just go through the policies and get back with the best possible solution for you.



I am sorry for the long hold, I am still working on the concern/request and will try and make this quick.





Certainly, I will assist you with this, please allow me some time.



Definitely, I can assist you with this, Please allow me sometime to check the policies of your reservation.



Please allow me sometime to check the same from my end.



Please keep the chat window open to avoid disconnection.

May I have your itinerary number on your account.

May I know the reason of your cancellation/change request?

Great! Please give me a few minutes to complete this for you.





After checking the policies.

As I can check the changes are permitted in your reservation, may I know the new destination date along with time?



I am so sorry I would like to tell you that the changes are not permitted in your reservation.



As this is the basic economy flight the airline does not allow the changes and the cancellation in this reservation



Pay later reservation.:

Upon checking your reservation, booking that you have made is a hotel collect reservation where the charging party is property.

So here we have two options for you.

P

Ftc cancellation
If you cancel tickets are non refundable, however airline is offering travel credit valid for a new flight ticket (with same airline) fee of $99.00 per passenger will apply at time of using the credit, in other words it's the same process as making changes

Correct the $99.00 fee per passenger plus possible new ticket increase in price, credit is valid until 06 Aug 2023 , new flight must be completed before that day



fare rules commands





FQDCDG/R,17APR23/CN/AAF,KL/16MAY23/IL



FQDCDGAMS/R,17APR23/CN/AAF,KL/16MAY23/IL



FRNCDGPVG/D-17APR23/A-AF/FB-NS50ABSM
FRNSYDCDG/D-17APR23/A-AF/FB-KS50ABSM



FQDCDG/R,17APR23/CN/AAF,KL/16MAY23/IL

<textarea class="cmdPromptInput" rows="1" spellcheck="false" style="font-kerning:auto;font-optical-sizing:auto;height:18px;background:transparent;width:656.094px;border:none;resize:none;margin:5px 0px 0px;overflow:hidden;outline:none">



FTC TALKING POINGS








You must book and complete travel by [validity date].
Airlines have varying restrictions on credit expiration. We recommend you plan to book and complete travel by the credit expiration date to avoid losing your credit.
Airlines give separate credits to each traveler; you won't be able to combine or transfer credits.
You must book on the same airline.
The credits can't be used for additional services, like meals, seat upgrades, and so on.
Your new flight must depart from the same country as was shown on your original ticket.
.



If you want to change the reservation I will highly recommend yo to contact the property directly as we are not authorised.

Or else as your reservation is a refundable reservation, I can go ahead and cancel it for you and request you to make a new reservation for the selected date.





Lcc:-



understand and I'm so sorry about your situation with your fight. Howver if your validating is Spirit airline we do not make changes or cancel we can not do anything with with the reservation is Spirit airline. due to we are limited with this airline.'

We cannot make any changes or cancellations or any refund to your reservation. To change or cancel your reservation, please call or visit their website and provide the airline confirmation number. If you do make any changes to your reservation, the airline does not tell travel agencies about those changes. You will continue to receive emails from us with the original flight information.



CHAT DISCONNECTION EMAIL





Hi, Thank you for choosing. As you got disconnected, I tried to call you but didn't find any contact information in your registered account. So I am closing this chat. If you want any help in the future, you can contact at 18552017800 or you can contact us on chat Thank and regards Akshay arora Expedia chat support



While we are able and happy to assist with any general questions and guidance for how to manage your flight reservation, low-cost carriers like Nippon Airways are not synched up with our system like other traditional airlines.





Therefore, we at Expedia do not have the technical capability to assist any sort of modification/cancellation for this type of reservation. So I would like to request you to please contact the airline directly for this.







I checked the policies of your reservation and it falls under low-cost carrier flights, hence due to the tool limitations, I would not be able to assist you in this case and request you to please contact the airline directly





I understand, but the flights which you are looking on right now, are the fresh booking with the discounted rates and here, we are trying to do the exchange and the price which we see here is the price which is quoted to us by the airline.



Price match:_

You can search this link on the web, LINK OF PRICEMATCH and submit a screenshot of the price difference and please include the URL of the said website to set expectations I cannot guarantee that your request will be approved. Our team will validate and get back to you within 3-4 business days. You will get the form under the support option



Seats and baggage :-

We as a travel agency do not sell baggage and seats on flight reservations as these are considered as miscellaneous charges charges which can be only charged by the airline so I request you to contact the airline for this concern.



REASONS

Your reservation will be non-refundable after we complete the process., and changes or cancellations are not permitted. Would you like to continue?

You will have until (policy date and time) local hotel time to cancel or change this reservation without fees.

After that time the hotel will collect a fee of (amount) plus price difference. Would you like to continue?

For any other changes or cancellations the hotel will charge a fee of (amount) plus any price difference. Would you like to continue?



TO DECREASE CCR

Do you need help with any other booking/Itinerary or any other question regarding the booked Itinerary?



HOLD ON



Please remain on chat window while we stay connected .

Please wait for few minutes while I check it with the hotel , stay on the chat until I get back . Do not close the chat window ,
we might get disconnected .

May I place the chat on hold for 2-3 minutes while I pull up the reservation and check the details ?

Thank you for your patience , and please keep the chat window open .

Apologies for the delay , I am trying my best to assist you .

I am still working on your case, I appreciate your patience.

I am actively working on your concern please stay connected.

I am so sorry for the delay, please provide me sometime to help you out with your concern.





Cancellation and void

Congratulations! Your reservation has been cancelled. The refund for this cancellation will be 92.88 GBP. You will receive the refund in7-10 business days in the original form of payment. And for the same email has also been sent to you.

As I can see your reservation is in void period if I cancel this reservation you will get full refund for the same. Shall I cancel it for you?

trf(ticket number) –To check void window



ENDING

Are we still connected?

As I’m not getting a reply I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply

click “Something Else” and type “Contact Agent” so we can pick up from here .

Thank you for choosing Chat.



PRICE MATCH

Thank you for letting us know you found a better price on another website . Let us look at your eligibility and see if your reservation qualifies . Wait for 2-3 Minutes while I bring up the information .

If you have found any better prices than our site, this is the price match form , fill this form https://www.expedia.com/price-guarantee-claim You will get a revert back for this in 4-5 business days on your registered email address.


COMPLAINTS

Really regret the inconvenience caused . You are in good hands . Let me look into it right away .



PAYMENT SCHEDULE

When you make an online purchase, we authorize your card for $1-$5 to make sure it’s valid card. This is not a charge and the bank releases the authorization within 72 hours.
That was an authorization requested by us - it's not an actual charge, but an authorization between $1-$5 we used to confirm your card's validity. The amount will automatically be released back to your account within 72 hours depending on your credit card company or bank.


LCC

Unlike other carriers, <LCC’s Name> handles all service requests directly after purchase. Please contact <Airline Name at Number> and provide them with confirmation #xyzabc and they will get you all taken care of.




Sorry but Unlike other carriers, <Frontier airlines> handles all service requests directly after purchase. Please contact <Frontier airline at 1-801-401-9000> and provide them with confirmation #xyzabc and they will get you all taken care of.




Unlike other carriers, <Spirit airlines> handles all service requests directly after purchase. Please contact <Spirit airlines at 1-855-728-3555> and provide them with confirmation #xyzabc and they will get you all taken care of.





Basic Economy
With regrets I wish to inform you, as I have checked this is a discounted booking and airline provide these booking to us with a restriction that we can not make any changes or do any cancellation in these booking. I know this is very inconvenient and if I would have been at your place, I would have been frustrated too but try to understand we are also tied by the airline policies.

DELTA= E

American= B

Jetblue= L

United= N

Aeromexico= V

Alaska= X


To send Amadeus confirmation
iep-eml-email address





Important Contact Details



Insurance US- 1-855-266-4973 https://claims.travelguard.com/myclaim/us



Name change- 18002546302

Ticketing team- 18772470153

IATA- 11-61727-0

Cruise 1-866-221-2731



As per checking here if you want to book a Cruise reservation. I highly suggest you to reach: 866- 221-2731, this is our specialize team for the Cruise and they`re the one who can assist you in your concern. As we dont have the access or any other contact number for that.



American Ailrime- 011442076602300/ 8669515260





Regards,

Isha















· Opening : Hi, this is Akshay, please allow me a moment whilst I review your conversation.

CAP Verbiage: Please keep the chat window open to avoid disconnection.
· Assurance -Definitely, I can do this for you. Please help me with the new dates

· Security Question : Can you help me with the registered email address please?

· Mini Recap- Are you referring to your reservation at ….. , Checking in on …, 2021, correct?

· Expedia Policy – As Expedia we do not have any policies of our own. We are bound to follow the Hotel’s policies.

· Explain Policy (Non –Refundable) : The booking that you have made is a restrictive booking, should you change / cancel the reservation for any reason, your payment will not be refunded.

· Contact with the property for waiver : I can try and talk to the property and I can check if they can provide any waiver.

· Waiver approved : Great news, I had a word with the hotel and there will be no fees to cancel the reservation. Would you like to continue?

· Waiver not approved: I have negotiated with the property to waive the penalty. However, they have declined the request. Would you still like to continue. 19043498026

· Explain Policy (Inside Penalty) : As per policy, Cancellation / changes are permitted in this reservation however there will be a penalty of 1 night plus taxes and fees.

· Explain Policy (Outside Penalty) : As per policy, cancellation / changes are permitted in this reservation so I will quickly do the cancellation / changes for you.

· Explain Difference: I would like to inform you that the price for new date is same/more than the original cost/less than the old price …….

· Special Request: I will put a special request on your reservation, however special request is subject to availability and cannot be guaranteed.

· SR verbiage- I suggest you to cancel this reservation following the policy right now and we will advocate this with the property on your behalf to see if they will approve the waiver. And will get back to you via e-mail within 10 business days.

· Why 10 Days: We may be required to do multiple follow-ups with the property to get their decision hence we need at least 10 business days..

· Denial Verbiage: Thank you for being on hold. I had a word with the hotel and I regret to inform you that they have denied for wavier. Hence, no refund is possible in this reservation.

· Why cancel 1st- I regret the inconvenience, however I suggest you to cancel/changing the reservation now so that we can avoid paying No Show Fee. The sooner the property gets the cancellation confirmation, the sooner they can make the decision to either approxve or deny the waiver.

· Thanking Verbiage: Thank you for confirming.

Hold Verbiage :.Allow me few minutes while I check the information for you
· Kindly provide me few minutes while I check this for you.

· Extended Hold: Thank you for being on hold Mr Smith. It is taking a bit longer than expected. Kindly allow me 2 more minutes.

I am sorry for the long hold; I am still working on the concern/request and will try and make this quick.
· Refund Timeline- We will initiate the refund within the next 24hrs and it may take 7 to 10 business days depending upon your bank.

· Credit Card: I have to give you a call right away for the payment as I am not authorize to take the credit details over the chat. Shall I give a call in the number which is registered with us.

· Relocation Transfer Verbiage: : I have to give you a call right away as I need to transfer your call to one of our Team Member. Shall I give a call in the number which is registered with us.

Issue Coupon: I once again apologize for the inconvenience caused. Allow me few moments to check what else I can do for you apart from this.
Also, as a gesture of goodwill, we will be happy to issue you the coupon worth $25, which you can use in your next hotel & package booking.
· In stay- I wish I could cancel this reservation for you however, unfortunately we don't have the option to cancel the reservation after check-in.

· Appreciation-Thanks for being the loyal customer, we really appreciate your business with us.

· Appreciation + solution- We appreciate your business with us. I suggest you to cancel this reservation following the policy and we will advocate with the property on your behalf to see if they will approve the waiver, we will get back to you via e-mail within 72 hours.

· Covid positive- I am sorry to hear that. I wish you a speedy recovery.

·

S case verbiage-conversation id cci to cancel non refundable hotel provided waiver cancelled with refund customer ok nfat
Kdskdfn the prices are fluctuating and


















Hello Aig.

I'm requesting your approval for a full refund in the amount of 706.97 USD for the following reservation. Our mutual customer, Krystalin Beniquez, had to cancel their reservation due to personal reasons.

Traveler name(s): Krystalin Beniquez
Ticket number(s): 0067929416221
Airline PNR:4EVWD8



Please reply to this email within 1 business day with your approval and include:

Approver's name:
Approver's position:
Additional comments:
Thanks for your consideration.

Sincerely,

Akshay Arora
Expedia customer support