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Sushmita
Rajeev Singh
909fe7ce-ac8f-473e-8d6b-52bb3e7e51f5
72619683432231
Flight
Flight Change
Cci to change the reservation / her mom is not well / ticket is under airline control / agent call airline and told AL to solve the case / as our agent also mention that cx mother is not well and AL agent check policies for that as well / agent was trying to tell everything to cx / call dropped / agent tried call back again but due to system issue she was unable to connect with cx
N/A
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Sushmita
Rajeev Singh
4f28379c-d833-4738-9673-ceaa88c61052
72603527275831
Flight
Flight ASC
Cci to get the another flight because his flight got cancelled / but when our agent checked he missed his outbound flight so that’s why airline cancelled his return flight as well
N/A
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Abhiraj
Rajeev Singh
524fc0ad-743e-4565-a546-ad9160a0359f
72626281021496
Flight
Flight Cancel
Cci to cancel the reservation due to some ongoing evacuation / agent check the policies and denied / as he said that we cant change the reservation with in 6 hours of departure
Agent can cancel the reservation because of ongoing wildfire issue in KAHULUI / cx was eligible to cancel his reservation because of this issue but agent denied to help.
wrong info provided.
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