Notes

Opening

Thank you for choosing Xfinity! This is Dushyant, I'm your Xfinity Ambassador for the day. May I have your first and last name?
Kindly tell me more about your concern and let's start working on it.

Taarifon ke pull/ Positive Scripts:-

> It was not possible without your assistance. Please, do not be thankful to me its me who need to thank for your kindness and understanding.
> Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.
> Finally after all this hassle, now it looks like you are happy. I hope I was able to make you smile because I do not want to disappoint you and serve with my best to make your day awesome.
> I can understand that you have been through a lot and I just want one thing from my customers which is their gratification which makes me happy as well.
> Thank you so much, it really means a lot to me and motivates me to work with more dedication :)
> You have been very kind and cooperative on the chat. Customer like you makes us strong.
> That's Awesome! You did it. I really appreciate your efforts and patience. Your satisfaction is my priority.
> I'm glad that I got a chance to have words with such a nice personality.
> I really appreciate your kindness and understanding and I'm glad I had the opportunity to resolve your issue.
> I must say it was a delightful experience for me to have a customer like you on call today and I hope I was able to fix the issue for you.
> I had a wonderful time talking with you. It was my pleasure to assist you today.
> I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.
> Amazing, this means a lot to me and invigorates me to work with more dedication and pursue my responsibilities wisely.

Further Assistance and Survey Scripts:-

> I will have it noted on your account. I appreciate your cooperation in troubleshooting with me. I just want to make sure everything is covered while you still have me, is there anything else I can help you with today?
> Great, before we finish up, do you have any other concerns that I can assist you with? I want to ensure we have covered everything on this chat.
> Are you pleased with the Xfinity services and the assistance that I have provided to you today?
> Can you do one thing for me?
> Please share your feedback after this call through the text that you would receive on your phone. We would be happy hear the feedback from your side on the service and experience I have provided you today.
> Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.
> I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you'd like to share them then you can share through the automated text that you would receive on your phone after this call.