Notes

BSP] How to exchange a partially used ticket in 10 steps (Cryptic)


Updated 30/11/2022 | 6148 Views

Procedure
A Tip before you start.
A ticket is considered as partially used when one or more ticket coupons have been used. You should always maintain the ticket’s coupon sequence, when you handle such cases.

Scenario: Difference in fare and re-booking fee to be collected in the exchanged ticket. In the below PNR, the passenger wishes to change the return flight to new date: 10Aug:

-- TST RLR MSC ---
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/0833Z 6G7L43
ATHGR1111/0000AA/24JUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 H 03AUG 7*DUSMUC HK1 1605 1715 03AUG E 6X/6G7L43
5 6X1754 H 03AUG 7*MUCATH HK1 1905 2230 03AUG E 6X/6G7L43
6 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
7 TK OK24JUL/ATHGR1111//ET6X
8 FA PAX 172-861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-5
9 FB PAX 2400000460 TTP/RT OK ETICKET/S2-5
10 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-5
11 FG PAX 2400000450 IEV1A098B/S2-5
12 FM *M*1
13 FP CASH
14 FV PAX 6X/S2-5
Step 1 : Check Penalties paragraph (PE) of the fare rules.
Enter:
1. FQDATHDUS/IR/A6X/D24JUL21*03AUG21/R,24JUL21/CH

Component

Identifies

FQD

transaction code for fare quote display

ATHDUS

city pair ATHDUS

IR

itinerary identifier and round trip

A6X

airline identifier and airline 6X

D24JUL21*03AUG21

departure date*return date (24JUL21*03AUG21)

R,24JUL21

parameter delimiter, original ticketing date 24Jul21

CH

booking class identifier and class H


System response:

LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAX R
01 HNC43F0D 218 H NRF - - + + - 12M R
2. FQN01*PE

Component

Identifies

FQN01

display fare notes of the fare in line 1

*PE

display, penalties (PE) paragraph


System response:

AFTER DEPARTURE
CHARGE EUR 60.00 FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER


Step 2 : Check availability and book the new segment.
Enter:
1.AN10AUGDUSATH/A6X

Component

Identifies

AN

transaction code for Amadeus availability neutral

10AUG

departure date 10Aug

DUSATH

city pair DUSATH

/A6X

separator, airline identifier and airline 6X


System response:

AN10AUGDUSATH/A6X -MD-
** AMADEUS AVAILABILITY - AN ** ATH ATHENS.GR 17 SU 10AUG 0000
1 6X2013 J9 C9 D9 Z9 P9 I2 R4 /DUS MUC 2 1605 1715 E0/319
Y9 B9 M9 UL HL XL QL VL WL SL
6X1754 J9 C9 D9 Z9 P9 I2 R4 /MUC 2 ATH 1905 2230 E0/321 5:25
Y9 B9 M9 UL HL XL QL VL WL SL
2 6X2003 J9 C9 D9 Z9 P9 I9 R9 /DUS MUC 2 0815 0925 E0/320
Y9 B9 M9 U9 H9 X9 Q9 V9 W9 S9 T9 L9 K9
9X:6X5916 J4 C4 D4 Z4 P4 Y4 B4 /MUC 2 ATH 1115 1445 E0/320 5:30

2. SS1M1​

Component

Identifies

SS

transaction code for segment sell

1

number of seats 1

M

booking class M

1

line number in availability 1


System response:

-- TST RLR MSC ---
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/0833Z 6G7L43
ATHGR1111/0000AA/24JUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 H 03AUG 7*DUSMUC HK1 1605 1715 03AUG E 6X/6G7L43
5 6X1754 H 03AUG 7*MUCATH HK1 1905 2230 03AUG E 6X/6G7L43
6 6X2013 M 10AUG 7*DUSMUC DK1 1605 1715 10AUG E 0 319 R
SEE RTSVC
7 6X1754 M 10AUG 7*MUCATH DK1 1905 2230 10AUG E 0 321 S
DEPARTS TERMINAL 2
8 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
9 TK OK24JUL/ATHGR1111//ET6X
10 FA PAX 172-861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-5
11 FB PAX 2400000460 TTP/RT OK ETICKET/S2-5
12 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-5
13 FG PAX 2400000450 IEV1A098B/S2-5
14 FM *M*1
15 FP CASH
16 FV PAX 6X/S2-3


Step 3: Update the existing pricing record (TST) with the flight segments that will form the passenger's new itinerary.
Note: Make sure that you do not include the air segments that are already flown as they are already used in the original (old) ticket. In this example such segments are 2 and 3.

Enter:
TTU/S6,7

Component

Identifies

TTU

transaction code for segment update

S6,7

separator, segment identifier and numbers 6 and 7


System response:

UPDATE - OK


Step 4: Recalculate the cost of the new ticket.
Important note:: All flights that will be a part of the new exchanged ticket should be included in the recalculation, even the ones that have already been used. In this case all fights for both 24Jul (past/used date) and 10Aug (new date) should be included in the repricing of the new ticket.

If you enter:
FXX
System response:

INVALID - PAST DATE SEGMENT
Since not all air segments are active, you are not able to price using the single entry FXX. For that purpose in order to recalculate the new cost of the ticket , you should use an informative pricing entry (FQP). Make sure to include the following:

Dates of travel (D indicator)

Class of service (C indicator)

Airline (A indicator)

All airports involved (origin, destination, transit points etc.)

Stopover indicator (- indicator after the airport)

Fare break point (B indicator before destination airport)

3 letter code for the city of issue (after parameter R,)

Ticketing date (after city of issue)

Enter:
FQPATH/ALH/CH/D24JULMUC/ALH/CH/D24JUL/BDUS-/ALH/CM/D10AUGMUC/ALH/CM/D10AUGATH/R,ATH,24JUL14

Note: Alternatively, you can use a past date pricing entry, including the flown segments (market specific entry).

Enter:
FXX/S2,3,6,7/R,24JUL14, where you indicate both flown segments (2, 3), new segments (6,7) and ticketing date.

System response (in both cases):

* FARE BASIS * DISC * PTC * FARE<EUR> * MSG *T
01 HNC43F0D+* * * 1 * 573.65 * *
Enter:
FQQ01

Component

Identifies

FQQ

display ticket image transaction code

01

line number 1


System Response:

01 HNC43F0D+* * * 1 * 573.65 * *Y

LAST TKT DTE 24JUL14 - DATE OF ORIGIN
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
ATH
XMUC 6X H H 24JUL HNC43F0D 24JUL24JUL 1P
DUS 6X H H 24JUL HNC43F0D 24JUL24JUL 1P
XMUC 6X M M 10AUG MRC43F0D 10AUG10AUG 1P
ATH 6X M M 10AUG MRC43F0D 10AUG10AUG 1P

EUR 293.00 24JUL14ATH 6X X/MUC 6X DUS148.226X X/MUC
6X ATH250.20NUC398.42END ROE0.735385
EUR 172.00YQ XT EUR 15.15WP EUR 5.00WQ EUR 22.50OY EUR
EUR 12.00GR 33.15RD EUR 16.43RA EUR 4.42DE
EUR 96.65XT
EUR 573.65

BG CXR: 2*6X/2*6X
Copy or print the result of the recalculation. Compare new and old fare, new and old taxes (one by one) in order to find any collectable balances. Remember to include the penalty fee, if applicable, in your calculation.

In this case:

There is a fare difference of EUR75.00

There is no tax difference

There is change fee of EUR60.00 ( refer to step 1)



Step 5: Cancel the unwanted flight segments and save changes.
Enter:
1. XE4,5

Component

Identifies

XE

cancel element

4,5

line numbers 4 and 5


2. ER

Component

Identifies

ER

save changes and stay in the PNR


System response:

-- TST RLR MSC ---
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/0833Z 6G7L43
ATHGR1111/0000AA/2zJUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 M 10AUG 7*DUSMUC HK1 1605 1715 10AUG E 6X/6G7L43
5 6X1754 M 10AUG 7*MUCATH HK1 1905 2230 10AUG E 6X/6G7L43
6 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
7 TK OK24JUL/ATHGR1111//ET6X
8 FA PAX 172-861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-5
9 FB PAX 2400000460 TTP/RT OK ETICKET/S2-5
10 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-5
11 FG PAX 2400000450 IEV1A098B/S2-5
12 FM *M*1
13 FP CASH
14 FV PAX 6X/S2-3


Step 6: Update the existing pricing record (TST) with the required data after the recalculation.
The below process should be used in cases such as this example where there are additional amounts to be collected in the new ticket.

Display existing TST. Enter:
TQT
System response:

TST00001 PC ATHGR1111 AA/24JUL M 0 LD 24JUL14 OD DUSATH SI
T-
FXP
1.REISSUE/PAX ONE
1 DUS 6X 2013 M 10AUG 1605 OK
2 O MUC 6X 1754 M 10AUG 1905 OK
ATH
FARE F EUR 218.00
TX001 X EUR 172.00YQAD TX002 X EUR 12.00GRAE TX003 X EUR 15.15WPDP
TX004 X EUR 5.00WQSE TX005 X EUR 7.50OYCB TX006 X EUR 33.15RDDP
TX007 X EUR 16.43RAEB TX008 X EUR 4.42DESE
TOTAL EUR 483.65
GRAND TOTAL EUR 483.65
ATH 6X X/MUC 6X DUS148.226X X/MUC 6X ATH148.22NUC296.44END
ROE0.735385

10.FE NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE
12.FM *M*1
13.FP CASH
14.FV 6X
Update the TST with the data arisen after the recalculation (Refer to Step 4). Make sure to proceed with the updates as indicated below:

Add the fare basis

Add NVA (not valid after), if not present

Add the baggage allowance

Set the new base fare

Set the base fare as reissue(R)

Mark the taxes as paid or old (O)

Add any differences in taxes or new ones and mark them as new (X) or not paid

Add the penalty fee to be collected

Adjust the new total to be collected

Update the fare calculation

Enter:
1. TTK/VXX10AUG/BMRC43FOD/A1PC

Component

Identifies

TTK

transaction code for manual TST update

/VXX10AUG

separator, validity identifiers and values No NVB and 10AUG as NVA

/BMRC43F0D

separator, fare basis Identifier and value MRC43F0D

/A1PC

separator, baggage allowance identifier and value 1 piece


Other TST updates:
2. TTK/REUR293.00 update the new fare given at the recalculation step 293.00EUR and set it as reissue(R)
3. TTK/X1-O/X2-O/X3-O/X4-O/X5-O/X6-O/X7-O/X8-O update all old taxes as paid (O)
4. TTK/X60.00DU/TEUR135.00 add the penalty fee of 60EUR as a new/unpaid tax with code DU also adjust the total to EUR135.00

Note :the DU as a tax code is used in this case only for demonstration reasons. You always need to contact the carrier to be informed about their penalty fee policy.

5. TTK/CATH LH X/MUC LH DUS148.22LH X/MUCLH ATH250.20NUC398.42END ROE0.735385 update the fare calculation.

Always remember to update the fare calculation if there is a difference between the new fare and the fare already paid in the original ticket.

Hereunder, you will find a table with the most common identifiers:

Component

Identifies

B

fare basis

V

validities

A

baggage allowance

R

fare stated as reissue

O

old tax (paid)

X

new tax (not paid)

T

total

C

fare calculation


Other parameters:

Component

Identifies

L

line number of TST

T

TST number

All

All TSTs


More examples:
TTK/L1/BHNC43K1D/V10AUG10AUG/A1PC/L2/BBHNC43K1D/V11AUG11AUG/A1PC
TTK/T1/REUR293.00
TTK/ALL/X60.00DU/TEUR135.00

System response:

-- TST RLR MSC --
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/0833Z 6G7L43
ATHGR1111/0000AA/24JUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 M 10AUG 7*DUSMUC HK1 1605 1715 10AUG E 6X/6G7L43
5 6X1754 M 10AUG 7*MUCATH HK1 1905 2230 10AUG E 6X/6G7L43
6 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
7 TK OK24JUL/ATHGR1111//ET6X
8 FA PAX 172-861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-5
9 FB PAX 2400000460 TTP/RT OK ETICKET/S2-5
10 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-5
11 FG PAX 2400000450 IEV1A098B/S2-5
12 FM *M*1
13 FP CASH
14 FV PAX 6X/S2-2
Save your changes. Enter:
ER



Step 7: Adjust all mandatory elements for ticketing.
a. Commission: add the airline standard commission if not already present in the PNR. Enter:​​​​
FM1

Component

Identifies

FM

transaction code for commission

1

commission value 1%


b. Form of payment: cancel the form of payment used in the original ticket (old form of payment). Enter:
XE13
add the form of payment to be used in the reissue (new form of payment). Enter:
FPO/CASH+/CASH

Component

Identifies

FP

transaction code for form of payment

O/

original form of payment identifier, separator

CASH

original form of payment cash

+/

delimiter between old and new form of payment

CASH

new form of payment cash


Other examples:
FPO/CCVI+/CASH old form of payment was credit card visa and new form of payment will be cash
FPO/CASH+/CCVI4444333322221111/1216 old form of payment was cash and new form of payment will be credit card visa
FPO/CCVI+/CCVI4444333322221111/1216 old and new form of payment is credit card visa.

c. Validating carrier: add validating carrier if it is not present in the PNR, Enter:
FV6X

Component

Identifies

FV

transaction code for validating carrier

6X

validating carrier value 6X


d. Original ticket element: add information of the original (old) document. Enter:
FO172-4861213368E3ATH24JUL21/00413000/P1

Component

Identifies

FO

transaction code for original ticket

172-4861213368

3 digit plate number dash 10 digit document number

E

coupon indicator

3

first coupon number with status O or A to be exchanged

ATH

city code of the original ticket issue

24JUL21

date of the original ticket issue

/00413000

separator, IATA number of original ticketing office

/P1

separator, passenger identifier and number


You can also create the FO element automatically with the following entry:
FO*L7 automatic creation of the FO element for the ticket in line 7, provided the e-ticket record is displayed/open (entry TWD)

Please note that in this example ticket exchange starts for e-ticket coupon 3 as the 2 first coupons are already used (since passenger has already used the ATH-DUS portion of the ticket). In case there is more than one passenger in the PNR, you need to passenger associate the FO element with each related passenger

e. Save your changes in the PNR. Enter:
ER
System response (after step 7):

--- TST RLR MSC ---
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/1009Z 6G7L43
ATHGR1111/2609EG/24JUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 M 10AUG 7*DUSMUC HK1 1605 1715 10AUG E 6X/6G7L43
5 6X1754 M 10AUG 7*MUCATH HK1 1905 2230 10AUG E 6X/6G7L43
6 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
7 TK OK24JUL/ATHGR1111//ET6X
8 FA PAX 172-4861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-3
9 FB PAX 2400000460 TTP/RT OK ETICKET/S2-3
10 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-3
11 FG PAX 2400000450 IEV1A098B/S2-3
12 FM *M*1
13 FO 172-4861213368ATH24JUL21/00413000/172-48612133684E3
14 FP O/CASH+/CASH
15 FV PAX 6X/S2-3




Step 8: Remove all TST flags.
Enter:
TTF/ALL

Component

Identifies

TTF

transaction code to remove TST change flags

/ALL

separator, all TSTs


System response:

ALL TST FLAGS REMOVED


Step 9: Display the original e-ticket record that will be exchanged with the new ticket.
Note : This step is no longer mandatory.

Enter:
TWD/L8

Component

Identifies

TWD

transaction code to display e-ticket record

/L8

separator, line number 8


System response:

TKT-1724861213368 RCI- 1A LOC-6G7L43
OD-ATHATH SI- FCMI-0 POI-ATH DOI-24JUL21 IOI-00413000
1.REISSUE/PAX ONE ADT ST
1 OATH 6X1753 H 24JUL1910 OK HNC43F0D F 24JUL24JUL 1PC
2 XMUC 6X2024 H 24JUL2140 OK HNC43F0D F 24JUL24JUL 1PC
3 ODUS 6X2013 H 03AUG1605 OK HNC43F0D O 03AUG03AUG 1PC
4 XMUC 6X1754 H 03AUG1905 OK HNC43F0D O 03AUG03AUG 1PC
ATH
FARE F EUR 218.00
TOTALTAX EUR 265.65
TOTAL EUR 483.65
/FC ATH 6X X/MUC 6X DUS148.226X X/MUC 6X ATH148.22NUC296.44END R
OE0.735385
FE NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE
FP CASH
FOR TAX/FEE DETAILS USE TWD/TAX


Step 10: Issue new ticket.
Enter:
TTP/P1/S4-5/RT

Component

Identifies

TTP

transaction code for ticket issue

/P1

separator, passenger identifier and number

/S4-5

separator, segment identifier and numbers

/RT

separator, stay in the PNR


More examples:
TTP/T2/RT issue ticket for pricing record 2 which is associated to passenger 1 and stay in the PNR
System response:​

--- TST RLR MSC ---
RP/ATHGR1111/ATHGR1111 AA/SU 24JUL21/1009Z 6G7L43
ATHGR1111/2609EG/24JUL21
1.REISSUE/PAX ONE
2 6X1753 H 24JUL 4 ATHMUC HK1 FLWN
3 6X2024 H 24JUL 4 MUCDUS HK1 FLWN
4 6X2013 M 10AUG 7*DUSMUC HK1 1605 1715 10AUG E 6X/6G7L43
5 6X1754 M 10AUG 7*MUCATH HK1 1905 2230 10AUG E 6X/6G7L43
6 AP ATH +302109303000 - AMADEUS HELLAS S.A. - A
7 TK OK24JUL/ATHGR1111//ET6X
8 FA PAX 172-4861213368/ET6X/EUR483.65/24JUL21/ATHGR1111/00413
000/S2-
9 FA PAX 172-4861213371/ET6X/EUR135.00/28JUL14/ATHGR1111/00413
000/S4-5
10 FB PAX 2400000460 TTP/RT OK ETICKET/S2-3
11 FE PAX NONREF/FL/CHG RESTRICTEDCHECK FARE NOTE/S2-3
13 FG PAX 2400000450 IEV1A098B/S2-3
13 FM *M*1
14 FO 172-4861213368ATH24JUL21/00413000/172-48612133684E3
15 FP O/CASH+/CASH
16 FV PAX 6X/S2-3