Notes

For your reference.

How to open fare rules

Amadeus

FQD(ROUTE)/D(DATE OF TRAVEL)/A(AIRLINE)/R,(DATE OF ISSUANCE)/C(CLASS OF SERVICE)

ex.

FQDJFKLHR/D17MAY19/ABA/R,10JAN19/CO

Then FQN(Line number)*PE



HOW TO PULL UP FARE RULES FOR JCB FARE/Ticket Designator

FQD(CITY PAIR)/D(departure date)/A(airline code)/R,(date of issuance),U*(ticket designator)/C(class of service)

Sabre

RD(DATE OF ISSUANCE)(DEPARTURE CITY)(ARRIVAL CITY)(TRAVEL DATE)(FARE BASIS CODE)-(AIRLINE)*16

ex.

RD05SEP19LASDFW08NOV19NVAIZNB5-AA*16



Sabre Automated Exchange (SAE)

WFRF(ticket # )

basic command to reissue

WFRF(ticket #)‡A(a/l)

to reissue ticket w/ a/l

WFRF(ticket #)‡A(a/l)‡N(pax assoc)

reissue w/ multiple pax

WFRF(ticket #)‡A(a/l)‡N(pax assoc)‡NCB

to reissue lowest fare



Manual Pricing commands in Sabre:

WP

price ticket on current route/COS choose

WPNCB

price ticket on lowest fare

WPA(a/l)

price w/airline (for no ticketing agreement)

PQ

to store the fare



ATC Commands in Amadeus:

FXQ

ATC (price the current class of service/price as is)

FXO

ATC (look for best price)



Manual Pricing command in Amadeus

FXP

Price as is (pricing command to save TST) Itin Price (same as WP in 1S)

FXB

Best Pricer (w/ TST) (same as WPNCB in 1S)

** add command in keeping same cabin

/KW

to avoid downgrading the cabin or keeping premium economy

/KC

Re-price ticket in same business cabin

/KF

Re-price ticket in same first class cabin



AMADEUS STEP-BY-STEP VOLUNTARY REISSUE

ATC REISSUE VOL (FXO AND FXQ)

Sold in new flights
Use FXQ to price the reservation.
Quote the amount to passenger, if would like to proceed, continue to step 4. If not, IR the reservation.
Ask for Credit card number and expiration date
Update the FPO Line (FPO/CC(old FOP type)+/CC(card type)(card number)/Exp) ex. (FPO/CCCA+/CCCA5897974545545454/1024)
Reissue ticket (TTP/RT/EXCH/T)
Add remarks
ATC NOT ACTIVATED REISSUE VOL (WHOLLY UNUSED)

Check fare rules
Sold in new flights (don’t ER yet)
Manually priced the reservation (FXP, FXB)
Quote the amount to passenger, if would like to proceed, continue to next step. If not, IR the reservation.
Ask for Credit card number and expiration date
Update the FO line (FO*L(LINE NUMBER) enter then Ex. FO006-7423832947E2SEA19SEP19/50568895/006-7423832947E2*B(Original base fare)*X(Original total taxes)*C(Change fee) enter
FO[3-DIGIT AIRLINE CODE]- [DOCUMENT NUMBER]E[COUPONS][CITY CODE WHERE ISSUED][ORIGINAL ISSUE DATE]*B[ORIGINAL BASE FARE]/X[ORIGINAL TAX AMOUNT]/C[PENALTY FEE]/P[PASSENGER NUMBER]

Update the FPO Line (FPO/CC(old FOP type)+/CC(card type)(card number)/Exp) ex. (FPO/CCCA+/CCCA5897974545545454/1024)
Reissue ticket (TTP/RT/EXCH/T)
Add remarks


Steps in Manual pricing ( Partial Voluntary)

check fare rules
cancel and sell in new flight
GUI
FQQ(line #)
create manual TST (don't include I in fare cal)
add manual fo line
add new fop
reissue ticket


ATC NOT ACTIVATED REISSUE VOL (PARTIAL USED)

Check fare rules
Sold in new flights (don’t ER yet)
Run GUI to validate new fare
Quote the amount to passenger, if would like to proceed, continue to next step. If not, IR the reservation.
Ask for Credit card number and expiration date
Delete and create manual TST
Update the FO line (FO*L(LINE NUMBER) enter then Ex. FO006-7423832947E2SEA19SEP19/50568895/006-7423832947E2*B(Original base fare)*X(Original total taxes)*C(Change fee) enter
Update the FPO Line (FPO/CC(old FOP type)+/CC(card type)(card number)/Exp) ex. (FPO/CCCA+/CCCA5897974545545454/1024)
Reissue ticket (TTP/RT/EXCH/T)
Add remarks
Full refund with PE

verify fare rules
cxl seg
TRF/L#/FULL/CP(amt)A -specific amnt or TRF/L#/FULL/CP(AMT) - for percentage
TRFP


Good to know information:

VI - VISA

CA - MASTER CARD

AX - AMERICAN EXPRESS

Convert to USD for 1S

DC ‡(amnt)(other currency)/USD

e.g. DC‡800CNY/USD



Subtract using 1A

DF(amount) - (amount)

Adding using 1A

DF(amount) ; (amount)
***********************************
Create new PQ Shell

W¥C¥P(pax type code)

Update line entitlements

W¥I(PQ#)¥L(coupon line #)–(fare basis code)*(NVBNVA)*BA(baggage allowance)

W¥I(PQ#)¥L(coupon line #)X–(fare basis code)*(NVBNVA)*BA(baggage allowance)

W¥I(PQ#)¥L(coupon line #)–(fare basis code)*NB(NVB)*BA(baggage allowance)

W¥I(PQ#)¥L(coupon line #)–(fare basis code)*NA(NVA)*BA(baggage allowance)

W¥I(PQ#)¥L(coupon line #)–(fare basis code)*BA(baggage allowance)

Update tour code

W¥I(PQ#)¥UN*(tour code)

Update fare calculation line

W¥I(PQ#)¥C(fare calculation line)

Update commission

W¥I(PQ#)¥K0.00

Update fare endorsement

W¥I(PQ#)¥ED/(endorsement waiver code)/(original fare endorsement)

W¥I(PQ#)¥ED/(endorsement waiver code)/(original fare endorsement)/(old tour code)

W¥I(PQ#)¥ED/(original fare endorsement)/(old tour code)

Update fare breakdown

W¥I(PQ#)¥Y(fare currency)(fare amount)/(tax amount)(tax code)

W¥I(PQ#)¥Y(fare currency)(fare amount)/E(fare currency)(fare amount)/(tax amount)(tax code)

Receive changes

6(agent name)

End transact

ER

Open the ticket list

*T

Open the ticket number

WETR*(ticket line #)

Open passenger details

PD

Initiate QREX Mask

WFR(ticket number)¥A(validating airline)¥N(passenger assoc)¥PQ(PQ#)¥K(original commission)¥ETR

WFR(ticket number)¥A(validating airline)¥N(passenger assoc)¥PQ(PQ#)¥K(original commission)¥UN*(tour code)¥ETR

Receive changes

6(agent name)

End transact

ER

Delete PAC Line

*PAC

AC¤(accounting line number of PAX for NC)

Assign printer

W*AT <or> PPS1 <or> PPS2

Retrieve price quote summary

*PQS

Initiate exchange

W¥PQR(PQR#)

Receive changes

6(agent name)

End transact

ER (then re-enter ER to have invoice number)

Check Invoice Number

*HAC

Delete PAC Line

*PAC







AC¤(accounting line number of PAX for NC)
*************************************
Involuntary Full Refund Process







Add Ghost/dummy Segment after deleting the active itinerary

0 AA183 K 22FEB PDXACV YK1



Delete all OLD PAC Lines

*PAC

>AC¤ALL



Update the QREX Mask



Put R to initiate refund and copy the invoice number

>*T

>WFR(tkt #)‡A(airline code)‡N(name#)‡ED/(endo Waiver if necessary)









Update Commission

(SEE BELOW INFO FOR THE COMMISION)



Adding Refund Waiver

(ADD WAIVER IN CORRECT FIELD IF NECESSARY (TOURCODE,WAIVER BOX)



Save mask

>6(initials) then ER

**Repeat QREX for each passenger



Delete Accounting line

>*PAC

>ER

To invoice the accounting line

Then

>AC¤ALL



Add remarks and document the invoice number

>5H-CAT//*


*****************************
Retrieve PNR

>*(PNR)

Example: *ABCDEF

Emulate to the correct booking PCC

>*P6 (check the booking PCC)

>IG (Ignore the current PNR)

Then manually emulate

> AAA(booking PCC)

Retrieve PNR again

*ABCDEF

Analyze PNR:

>*T (display ticketing field)

a.) check ticket status

>WETR*(line number)

b.) check remarks/docs

>*P5H or *P5 (check CIS remarks)

c.) check MCT.

>VCT*

d.) check history

>*HI or *HIA

e.) check SSR and OSI

>*P3*P4 **TO CHECK SFPD USE *P3D OR *P4D

Check Airline Policy in Eureka.

KB 10618- AMER generic airline policy

(NOTE: If the airline policy is not in Eureka, try to convert within 5 same's but if unable call airline)

Check Availability.

>1(date)(city pair)(time)‡(a/l code)

Sell in valid flights.

>0(# of pax)(COS)(Line # in availability)

Check MCT.

>VCT*

Save the flights

>6(initials)

>ER

Create and update Phase IV shell

W‡C‡P(pax type code)

(note: refer to PQ or the orig tkt image for Phase IV info.)

Example: W‡C‡PADT



Open PQ to copy the original fare elements

*PQ

a.) Edit Line entitlement

>W‡I‡L(line#)/(line#)-(FBC)*(NVB)(NVA)*BA(bag allow)

Example:

W‡I‡L1-VA7NA0MQ*02AUG02AUG*BANIL

b.) Edit tour code (optional)

>W‡I‡U(tour code msg) **if needed

c.) Edit fare calculation (copy and paste the orig fare calc)

>W‡I‡C(fare calc)

d.) Update Commission

>W‡I‡K0.00

e.) Add the endorsement line (add waiver if necessary and add orig endo.)

>W‡I‡ED/(endo message)

e.) Add the fare ladder (make sure all taxes and base fare are the same w/ orig tkt)

>W‡I‡Y(base fare)/(tax amount)(tax code)

EXAMPLE:

W‡I‡YUSD240.00/18.00US/16.00ZP/11.20AY/18.00XF

If not in USD then use this:

>W‡I(PQ#)‡Y(base fare)‡E(equivalent amount)/(tax amount)(tax code)

Delete PAC or Accounting line in booking pcc

>*PAC





>AC¤(line #)-(line#)

Received and Save

>6(Initials)





>ER



Emulate on the ticketing PCC.

>Crtl+A to jump

or manually emulate AAA(ticketing PCC)

Update mask.

>WFR(tkt #)‡A(a/l code)‡N(name #)‡PQ(shell #)‡ETR

Example:

WFR006123464789‡ADL‡N1.1‡T1‡ETR

NOTE: add original commission collected inside the mask.

Check *PAC or *HAC and UDID 38 for the original commission to add on the QREX Mask

Save mask.

>6(initials) then ER





Assign Printers

>W*AT or PPS1 or PPS2

Compare and PRE-CHECK, make sure all information added in new PQ are correct

>*PQS then *PQR(PQ Line number)

Initiate exchange

>W‡PQR(PQR #)

Assign Seats

>4G(segment number)/A or W



A-aisle



W-window

Received and Save

>6(Initials)

>ER

Add remarks in booking PCC then save

>5H-CAT//****

>6(initials) then ER







ADDING MISSING UDID

(AMADEUS):

1. Look for the HAT PNR. Use RHR. Retrieve the record locator/Hat PNR

2. Copy the UDID, and add it manually.

3. After adding missing UDID QE/(Booking PCC)/7C0.

Generic Entry

Example

RMU5-U*1-[customer's email address]

RMU5-U*[email protected]

RMU2-[itinerary #]/[customer's TUID]/0

RMU2-1234567891/123456789/0


RMU5-07/AP DOM/E0/[TPID]/0

RMU5-07/AP DOM/E0/6/0

RMU49-LANG ID [language ID]

RMU49-LANG ID 1031







(SABRE):

1. Look for the HAT PNR. Use P5H. Retrieve the record locator/Hat PNR

2. Copy the UDID, and add it manually.

3. After adding missing UDID QP/(Booking PC)006/11.

Generic Entry

Example

5.U*1-[customer's email address]

5.U5-U*[email protected]

5.U*2-[itinerary #]/[customer's TUID]/0

5.U2-1234567891/123456789/0


5.U*5-[TPID]/0

5.U5-07/AP DOM/E0/6/0


5.U*49-LANG ID [language ID]

5.U49-LANG ID 1031



TIME CONVERSION



**For Amadeus convert it to Zulu time DD(3 letter city code)0800/ZZZ

**For Sabre convert it to ORD time T¤ET0800(3 Letter city code)/ORD

If billing is not available use the ZIP CODE or Area code of the phone number and search it to google.



Queue Placing

For Sending Minor Email:

(NOTE: Please note that we should send minor email to passenger whenever we reissue the ticket successfully and/or we accepted an airline re-protection that is within MINOR PARAMETERS.)

--Sabre

QP/(TKTNG PCC)485/11

--Amadeus

QE/(TKTNG PCC)/85C61



Queue Placing on Ticket Rejects: (Note: Please be reminded that queue placing PNR for Ticket Rejects (PNR's that has not ticketed .Must be in Ticketing PCC.)

--Sabre

QP/<TKTNG PCC>340/11

--Amadeus

QE/<TKTNG PCC>/42C0



Queue Placing for Automation: (Note: these Queue Commands is for Missing UDID only)

--Sabre

QP/<BOOKING PCC>006/11

--Amadeus

QE/<BOOKING PCC>/7C0



Below are the list of PCC’s we are using in Expedia, Orbitz and Cheaptickets.

Please be guided accordingly.





EXPEDIA



Sabre Booking PCC

Sabre Ticketing PCC

5MWA

7MNA/0EVC/0EWC/0EXC/0EYC/0EZC/0FAC/0FBC/0FCC

5MUA

7MOA

5MTA

7MPA

5MRA

7MMA/0ETC

5MSA

7MLA

8FLA

7MQA/0EUC



Amadeus Booking PCC/OID

Amadeus Ticketing PCC/OID

SEAEX38AA

SEAEX3100/110/120/130/140/150/160/170/180/190

SEAEX3302

SEAEX3102

SEAEX3301

SEAEX3101

SEAEX3303

SEAEX3103/113/114

SEAEX3304

SEAEX3104

SEAEX3305

SEAEX3105





Assigned seats

Requesting SEATs every time you reissue is a MUST!!!



AMADEUS

SABRE

Generic Seat

ST

Generic Seat

4GA/N

Generic Window

ST/W

Generic Window

4GA/W

Generic Aisle

ST/A

Generic Aisle

4GA/A

Display reserved seats

RTSTR

Display reserved seats

*B

**If unable to assigned seats use

FOR AMADEUS

ST/NSST(GENERIC) / ST/NSSA (AISLE) / ST/NSSW (WINDOW)



FOR SABRE

3NSST(GENERIC) / 3NSSA (AISLE) / 3NSSW (WINDOW)

Ex.3NSSA-1.1



4NSST(GENERIC) / 4NSSA (AISLE) / 4NSSW (WINDOW)

Ex.4NSSA-1.1

**FOR AA



Adding SFPD



Amadeus

SR*DOCSYYHK1-----DOB-Gender--LNAME-FNAME/P(Pax Element No)

** Gender (mandatory)

M or F for adults,

MI or FI for infants



Sabre

3DOCSA/DB/DOB/Gender/LName/FNAME/MIDNAME-1



4DOCSA/DB/DOB/Gender/LName/FNAME/MIDNAME-1



**for American Airlines







CHECKING GDS IF TICKET IS VOIDABLE OR NOT:

HE ETT (validating Carrier)

Ex: HE ETT AM



WETP*(validating Carrier)

Ex: WETP*AA





NOTE:

Y- means we can void or reverse the exchange done previously

N- means we can no longer void or reverse the exchange done.

In addition, please note that we can only reverse the exchange done within the same day of the process.



TO VOID TICKET:

AMADEUS

TRDC/L (line number of the ticket)

SABRE

WV(Line number)

FULL REFUND STEPS:

Amadeus



Before following the process below please add the OSI first before cancelling the segments

**NOTE : TRFU/WA ONLY ALLOW 13 CHARACTERS

** ADDING WAIVER IN WAIVER BOX is REQUIRED WHENEVER WE PROCESS REFUND REGARDLESS IF AGENT ADVISED TO ADD VIA ENDORSEMENT OR TOUR CODE.



If you’re adding the original commission amount, always add “A” to return the original commission to the ticket



e.g.









Failed to add “A” commission will be place to percentage of commission.



e.g.









Sabre

Before following the process below please add the OSI first before cancelling the segments (BOOKING PCC)

**While processing refund if the airline gives you any specific waiver code or generic waiver code (IT CAN BE PUT IN ENDO OR TOUR CODE BOX), please also update ( Waiver code box )



Involuntary Full Refund Process

Step 1

Update the QREX Mask



Put R to initiate refund and copy the invoice number

>*T

>WFR(tkt #)‡A(airline code)‡N(name#)‡ED/(endo Waiver if necessary)

Step 2

Update Commission

(SEE BELOW INFO FOR THE COMMISION)

Step 3

Adding Refund Waiver

(ADD WAIVER IN CORRECT FIELD IF NECESSARY (TOURCODE,WAIVER BOX)

Step 4

Save mask

>6(initials) then ER

**Repeat QREX for each passenger

Step 5

Delete Accounting line

>*PAC

>AC¤(line#)-(line#)

Step 6

Add remarks and document the invoice number

>5H-CAT//***







Refund Process Update!



In Processing Refund, both for VOLUNTARY AND INVOLUNTARY Refund, original commission should be returned back to the airline.

For ticket that was previously reissued may it be voluntary or involuntary exchange, always check original commission prior refunding the ticket.

If commission was auto populated, DO NOT CHANGE the amount.



Update commission via QREX Mask.



Reference: Eureka Article 25196







PASSIVELY SELL



AMADEUS:

Passive sell HK status

0F9825Y16FEBDENMCIHK2- HWGLPX

SS(A/L FLT NUMB)(COS)(DATE)(CITYPAIR)HK1/(REC LOC)

SABRE:

Passive sell HK status

0KS183K22FEBPDXACVGK1*HWGLPX

0(A/L CODE & NUM)(COS)(DATE)(CITYPAIR)GK(#PAX)*(REC LOC)

**********************************