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dinCloud Levels-Up in Customer Experience
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dinCloud Levels-Up in Customer Experience Chief Technology and Innovation Officer Brings Technology, Innovation, and Customer Experience into Focus Clarksville, TN ? February 27, 2018 ? dinCloud, a cloud platform for hosted workspaces and cloud infrastructure, today announced the appointment of Walid Elemary as Chief Technology and Innovation Officer (CTIO). Elemary will be in charge of defining the technical technique for the company, encompassing all areas of service delivery, including customer onboarding, customer success, engineering and the Network Operations Center (NOC), managed services, and software development. This combined organization allows dinCloud to innovate faster by giving technical teams immediate access to customers during onboarding and support. Elemary initially joined dinCloud in 2011 as vice president of engineering and product development, where he was in charge of dinCloud?s software development efforts, pre-sales engineering support, the development of critical customer tools and applications, and technical support for customers. Prior to dinCloud, he was director of software development of cloud services at a national IT reseller, responsible for product innovation. Elemary?s earlier roles would eventually comprise his vast expertise as a software engineer. Initially starting at Innovent Systems, producer of the initial Bluetooth chip-sets and HomeRF, Elemary later joined Broadcom where he helped integrate Innovent products and practices after the company?s acquisition. Ahead of that, Elemary helped architect the planet?s largest ?historical musical? archiving system for the Los Angeles Philharmonic, developing an online interactive ticketing system ? a joint project with Ticketmaster to host online concerts for the Hollywood Bowl and Walt Disney Concert Hall. Elemary also led the development of an online student registration and transcript system at Antioch University, and was a senior network and security engineer at Nexon America, Inc., a wholly-owned subsidiary of Nexon Co., Ltd., South Korea?s largest online gaming company. dinCloud Achievements Among Elemary?s biggest achievements to date at dinCloud was the development of the business?s cloud orchestration platform, dinManage. Today, the platform is really a massive product that connects with dinCloud?s backend infrastructure, ultimately helping customers rapidly migrate their infrastructure to dinCloud?s cloud. Putting control in the user?s hands, the easy-to-use console allows customers to manage their network and security parameters for his or her hosted workspaces and cloud infrastructure. Other noteworthy accomplishments include the introduction of dinDaaS (dinCloud?s turnkey virtual desktop) to market, analytics and monitoring implementation into dinManage, and introducing various in-house affordable engineering tools to control the backend infrastructure. Improving the Customer Experience Immediately following dinCloud?s recent acquisition, Elemary reorganized company resources so as to support a seamless customer experience. By leveraging more info prevailing customer support experience at Premier BPO, Walid and his team is now able to better assist customers right from the start of their engagement. For instance, the onboarding team, known as the ?Customer Success? team, kicks of the discovery to guarantee the customer?s infrastructure and needs will undoubtedly be in line with expectations. From there, the customer success team continues to follow the adoption for 3 months, then hands on the account to the client experience team, that is in charge of regular check-ins with customers and partners, acting as a liaison within dinCloud. The engineering team may be the backbone to the brand new customer success and experience teams at dinCloud, keeping an up-to-date knowledge base, augmented by way of a hands-on customer care team that is also available omni-channel should customers require additional support. ?Within weeks of this new team being set up, we?ve had the opportunity to address customer questions faster than previously, and customers already are sharing positive feedback,? said Elemary. ?Additionally, we shall continue developing and enhancing our efforts round the customer experience through a regular process-improvement assessment to make sure the customers? migration to our cloud remains as seamless as you possibly can and exceeds their expectations at every encounter.? Apart from enhancing the customer experience, dinCloud has big plans for the business?s 2018 product roadmap. ?In the coming months, customers will be able to take advantage of a huge amount of services and features including serverless compute, software defined networking, one-click app deployment in the virtual private cloud, easier management of hosted virtual desktops, enhanced security, plus much more,? added Elemary. About dinCloud: dinCloud is a Cloud Services Provider (CSP) that helps organizations simplify their usage of technology via its cloud platform. Each customer?s hosted private cloud offers hosted workspaces and cloud infrastructure that the client controls. dinCloud?s subscription-based services are tailored to match a range of business models resulting in reduced cost, enhanced security, control, and productivity. Services can be found through dinCloud?s network of Value Added Resellers (VARs) and Managed PROVIDERS (MSPs). Visit www.dinCloud.com, www.linkedin.com/company/dincloud, or follow @dinCloud on Twitter. Product or service names mentioned herein may be the trademarks of their respective owners. ### PR Contact: Angela Tuzzo MRB Public Relations [email protected] 732-758-1100 Sam Aslam [email protected] 424-286-2379

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