Notes

for more go on qGQxE
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Create, apply, or void an MCO
21100

Update history

March 28, 2023 Added how to capture TSA steps to Apply a residual MCO in Amadeus

Before you begin
Here's how to issue a Miscellaneous Charge Order (MCO) in the event of a residual value for an exchange or split payment. To process MCOs in Farelogix, see How to use Farelogix (SPRK) and NDC Direct.

Important: Check the fare rules to ensure you are following the airline's MCO rules. Some airlines restrict MCO issuance. For a list of ARC's particpating airlines, go to https://www2.arccorp.com/support-training/travel-agencies/participating-airline-information.
MCOs are only issued and used in the United States.
MCOs must be issued per passenger. The first 3 digits represent the validating carrier followed by the ten-digit document number beginning with 1 or 5.
MCOs can only be voided on the same calendar day it was issued.
MCOs are only valid for 1 year from date of issue.
Types of MCOs:
Residual MCO – Issued for the remaining amount from an exchange. Always check the fare rules and before issuing an MCO. Expedia does not issue MCOs under $25.
Split payment – Issued when Expedia absorbs payment for a fare increase. The value of the fare increase is placed on an MCO and applied to the ticket.
MCO and EMD Amounts and Minimums
If redeemed through Expedia Group for 1 passenger:
USD 25.00 (or local equivalent) minimum to issue.
If the residual is less than USD 25.00, don't mention the residual to the customer, either the amount or that it's lost value.
If the customer complains or is upset that they aren't getting a residual credit, offer the residual for the exact amount. USD 25.00 doesn't apply.
If redeemed through Expedia Group for multiple passengers:
No minimum to issue.
Offer the residual for the exact amount per passenger.
If redeemed through the airline:
No minimum to issue.
Offer the residual for the exact amount.
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Issue a residual MCO in Amadeus
Step Action
1 Exchange the ticket.

2 Check if an MCO line is already created. Some airlines automate the creation of the MCO line when ATC is used.
RT
3 Is an MCO line created?
If yes: Check the details of the MCO for accuracy, then continue to issue the MCO.
If no: Continue to the next step to issue the MCO.
4 Create the MCO line.
IMCM/[Airline code][Issuance city][Current date DDMMM]/[Currency][MCO amount]/*FUTURE AIR TRANSPORTATION/P[Passenger name number]
5 Associate the new ticket to the MCO.
TMI/L[MCO line number]/B[New ticket on exchange]
6 Add the FO line of the MCO.
FO[Exchanged ticket number][Ticketing location][Current date DDMMYY]/[IATA number]/[Original ticket number]E1/L[MCO line #]
Ticketing location:
SEA: All brands
SAN: Chase
7 Add the FOP of the MCO.
FPO/CC[CC type]/L[MCO line #]
8
Add the TSA information

Run the Auto Recapture SFPD SmartFlows.
If the TSA information is present in the history, the SmartFlow will enter the TSA information.
The SmartFlow will not add the TSA information for bookings with CHD/INF.
The SmartFlow will not add the TSA information for non-US POS bookings without flights to and from the US or CA.
If the TSA information is not in the history (or cannot be added), the SmartFlow will display a pop-up where you can enter the TSA information manually.
Save the changes.
RF[SSO login]
ER
9 Issue the MCO.
TTM/EXCH/L[MCO line number from RT]/RT
10 Repeat steps 3 to 9 for all passengers.

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Issue a residual MCO in Sabre
Step Action
1 Exchange the ticket.

2 Update the printer.
Remove printer assignment.
PPO
Assign printer for MCO issuance.
PPS1
3 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
4 Save the changes
6[SSO login]
ER
5 Create the MCO shell.
MISC1¥N[Passenger name number]
6 Update the following MCO mask fields on Page 1:
TICKETING AIRLINE CODE: 2-character airline code
TYPE OF SERVICE: Residual on Exchange
TO: Full name of ticketing airline
AT: ATL
TICKET NUMBER: Type the new ticket number from the exchange
Hit Enter to continue to the next page.
7 Update the following MCO mask fields on Page 2:
AMOUNT: Type USD Amount of MCO
EQUIVALENT AMT PAID: Use only if there is an equivalent USD fare.
TAX: Type 0.00 US
Hit Enter to continue to the next page in the mask.
8 Update the following MCO mask fields on Page 3:
Residual MCO: Type X in CASH
X IF OK TO ISSUE DOCUMENTS: Type X.
Hit Enter to issue the MCO.
9 Review the MCO document number.
*T
10 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
Add accounting line with 0.00 value.
AC/[Airline code]/[MCO document number]/P0/0.00/0.00/ONE/CA [Passenger number][LASTNAME FIRSTNAME]/1/D
11 Invoice the new accounting line.
DIN¥N[Passenger number]¥R
12 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
13 Save the changes.
6[SSO login]
ER
14 Add an OSI for the MCO document number.
3OSI[Validating carrier] MCO [MCO document number]
15 Repeat steps 4 to 14 for all passengers.

16 For AMEX, run the AMEX_MCO.SSC script to complete the process.

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Apply a residual MCO in Amadeus
Step Action
1 Jump to the ticketing OID where the MCO was issued.

2 Display the air segments.
Confirm all segments are in HK status.
At least one segment is booked on the validating carrier.
Confirm the TST is priced on the validating carrier.
3 Review the remarks from the frontline agent. Identify the MCO amount and add collect.

4 Review the MCO details for all passengers.
Check if the MCO is within one year from issuance
Confirm the value of the MCO
Confirm the MCO document number associated to the passenger
5 Validate the exchange amount is correct.
Display the TST.
Deduct the MCO amount from the TST to get the add collect.
6 Add the FO line.
FO[MCO document number]C1[Ticketing location][MCO issuance date]*B[MCO amount]/X0.00/C0.00/P[Passenger number]
Ticketing location:
SEA: All brands
SAN: Chase
7 Add the FOP.
FPO/CASH+/[Customer's credit card number]/[Expiration date MMYY] /N[Auth code]
8 Save the changes.
RF[SSO login]
ER
9 Issue the new ticket.
TTP/EXCH/T[TST number]/RT
10 Repeat steps 4 to 9 per passenger.

11 Review the newly issued ticket.
RTF
TWD/L[FA line number]
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Apply a residual MCO in Sabre
Step Action
1 Emulate to the ticketing OID where the MCO was issued.

2 Assign printers.
PPS2
3 Display the air segments.
Confirm all segments are in HK status.
At least one segment is booked on the validating carrier.
Confirm the PQ is priced on the validating carrier.
4 Review the remarks from the frontline agent. Identify the MCO amount and add collect.

5 Review the MCO details for all passengers.
Check if the MCO is within one year from issuance
Confirm the value of the MCO
Confirm the MCO document number associated to the passenger
6 Validate the exchange amount is correct.
Display the TST.
Deduct the MCO amount from the TST to get the add collect.
7 Initiate the exchange.
WFRM[MCO document number/USD[MCO amount]¥PQ[PQ number]
8 Update the following MCO mask fields on Screen 30:
CHANGE FEE: Type 0.00
NEXT: Type X
9 Update the following MCO mask fields on Screen 40:
NEW TKT FULL COMM AMT: Type 0.00
ADD COLL COMM AMT: Type 0.00
CC: Type X
CC NBR: Type the CC number
CC EXP: Type the expiration date.
MANUAL APPROVAL: Type the credit card approval code
SUPPRESS CC DATA ON INVOICE: Type X
TKT: Type X
10 Invoice the new accounting line.
DIN¥N[Passenger number]¥R
11 Save the changes.
6[SSO login]
ER
12 Repeat steps 5 to 11 for all passengers.

13 Review the new ticket issued from the exchange.
*T
WETR*[New ticket line number]
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Issue a Split Pay MCO in Amadeus
Step Action
1 Generate a WEX card for the split pay amount.

2 Jump to the ticketing OID where the PNR was issued.

3 Create the MCO split pay line.

Graphic Mode:
Launch the EVR script.
Select Split Pay.
Update the following fields:
Carrier: Two-character airline code
Amount: Split Pay amount per person
Passenger: Select passenger name from the dropdown
Type: Two-letter credit card code
Number: Credit card number
Expiration Date: Credit card expiration date
Click Split.
Repeat the steps for all passengers.
Linear Entries: Continue to the next step.

4 Create the MCO line.
IMCM/[Airline code][Ticketing location][Current date DDMMM]/[Currency][MCO amount]/*SPLIT PAYMENT/P[Passenger name number]
Ticketing location:
SEA: All brands
SAN: Chase
5 Generate authorization for the WEX card.
DECC[CC type][CC number]/[Expiration MMYY]/USD[Amount]/[Validating carrier XX]
6 Add the FOP of the MCO.
FPCC[CC TYPE][CC NUMBER]/[EXP DATE]/N[approval code]/L[MCO LINE #]
7 Save the changes.
RF[SSO login]
ER
8 Issue the MCO.
TTM/L[MCO line number]/RT
9 Add the FO Line.
Split pay initial ticketing: FO[MCO ticket number]C1[Ticketing location][Current date DDMMMYY]*B[Split pay MCO amount]/X0.00/C0.00/P[Passenger number]
Split pay ticketed PNR: FO[MCO ticket number]C1[Ticketing location][Current date DDMMMYY] /[Exchanged ticket number]E1*B[Original base + MCO total] /X[Original taxes]/C[Penalty]/P[Passenger number]
Ticketing location:
SEA: All brands
SAN: Chase
10 Save the changes.
RF[SSO login]
ER
11 Issue the ticket.
TTP/EXCH/RT/T[TST number]
12 Repeat steps 3 to 11 for all passengers.

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Issue a split pay MCO in Sabre (Initial Ticketing)

Step Action
1 Generate a WEX card for the split pay amount.

2 Emulate to the associated ticketing PCC of the PNR.

3 Assign printers.
PPS2
4 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
5 Save the changes
6[SSO login]
ER
6 Create the MCO shell.
MISC1¥N[Passenger name number]
7 Update the following MCO mask fields on Page 1:
TICKETING AIRLINE CODE: 2-character airline code
TYPE OF SERVICE: Agency Split Payment
TO: Full name of ticketing airline
AT: ATL
TICKET NUMBER: Type the new ticket number from the exchange
Hit Enter to continue to the next page.
8 Update the following MCO mask fields on Page 2:
AMOUNT: Type USD Amount of MCO
EQUIVALENT AMT PAID: Use only if there is an equivalent USD fare
TAX: Type 0.00 US
Hit Enter to continue to the next page in the mask.
9 Update the following MCO mask fields on Page 3:
CREDIT CARD: Type the WEX card number
EXPIRATION: Type the expiration date
APPROVAL CODE: Type the credit card approval code
X TO SUPPRESS CREDIT CARD FROM PRINTING ON I/I: Type X
X IF OK TO ISSUE DOCUMENTS: Type X
Hit Enter to issue the MCO.
10 Review the MCO document number.
*T
11 Invoice the new accounting line.
Display the accounting line.
*PAC
Invoice the accounting line.
DIN¥N[Passenger number]¥R
12 Save the changes.
6[SSO login]
ER
13 Repeat steps 6 to 12 for all passengers.

14 Initiate the WFR mask.
WFRM[MCO document number]/USD[Amount of Split Pay MCO]¥PQ[PQ number]¥N[Passenger name number]
15 Confirm the information on Screen 30:
EXCHANGE: Amount of the split pay
NEW AMT: Type the expiration date.
CHANGE FEE AMOUNT: Type the credit card approval code.
TOTAL: Type X.
NEXT: Type X
16 Confirm the information on Screen 40:
NEW TKT FULL COMM AMT: Type 0.00
ADD COLL COMM AMT: Type 0.00
Type X, Towards selection of FOP ( CASH , CK , CC ). If CC used:
CC NBR: Type the Customer’s credit card number
CC EXP: Type the card expiration date
MANUAL APPROVAL: Type the card approval code
SUPPRESS CC DATA ON INVOICE: Type X
TKT: Type X
17 Invoice the new accounting line.
Display the accounting line.
*PAC
Invoice the accounting line.
DIN¥N[Passenger number]¥R
18 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
19 Repeat steps 14 to 18 for all passengers.

21 Save the changes.
6[SSO login]
ER
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Issue a split pay MCO in Sabre (Ticketed PNR)

Step Action
1 Generate a WEX card for the split pay amount.

2 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
3 Save the changes
6[SSO login]
ER
4 Create the MCO shell.
MISC1¥N[Passenger name number]
5 Update the following MCO mask Fields:
TICKETING AIRLINE CODE: 2-character airline code
TYPE OF SERVICE: Agency Split Payment
TO: Full name of ticketing airline
AT: ATL
Hit Enter to continue to the next page.
6 Update the following MCO mask Fields:
AMOUNT: Type USD Amount of MCO
EQUIVALENT AMT PAID: Use only if there is an equivalent USD fare
TAX: Type 0.00 US
Hit Enter to continue to the next page in the mask.
7 Update the following MCO mask fields:
CREDIT CARD: Type the WEX card number
EXPIRATION: Type the expiration date
APPROVAL CODE: Type the credit card approval code
X TO SUPPRESS CREDIT CARD FROM PRINTING ON I/I: Type X
X IF OK TO ISSUE DOCUMENTS: Type X
Hit Enter to issue the MCO.
8 Review the MCO ticket number.
*T
9 Invoice the new accounting line.
Display the accounting line.
*PAC
Invoice the accounting lines.
DIN¥N{Passenger name number]¥R
10 Save the changes.
6[SSO login]
ER
11 Repeat steps 4 to 10 for all passengers.

12 Initiate the WFR mask.
WFRFTR[Ticket line number]¥N[Name number]
13 Update the following fields in Screen 30:
MULTIDOCS: Type X
NEXT: Type X and hit Enter to continue to the next page in the mask.
14 Update the following fields in Screen 03.
DOCUMENT NUMBER: Type the ticket number of the residual MCO
BASE CUR: Type USD
AMT: Type the amount of the residual MCO
NEXT: Type X and hit Enter to continue to the next page in the mask.
15 Update the following fields in Screen 30:
CHG FEE AMOUNT: Type the change fee amount if any. The change fee is applicable as per exchange conditions.
NEXT: Type X and hit Enter to continue to the next page in the mask
16 Update the following fields on Screen 40.
NEW TKT FULL COMM AMT: Type 0.00
ADD COLL COMM AMT: Type 0.00
Type X, Towards selection of FOP ( CASH , CK , CC ). If CC is used:
CC NBR: Type the Customer’s credit card number
CC EXP: Type the card expiration date
MANUAL APPROVAL: Type the card approval code
SUPPRESS CC DATA ON INVOICE: Type X
TKT: Type X
17 Invoice the new accounting line.
Display the accounting line.
*PAC
Invoice the accounting line.
DIN¥N[Passenger number]¥R
18 Delete the existing accounting line.
Display the accounting line.
*PAC
Delete all accounting lines.
AC¤ALL
19 Repeat steps 14 to 18 for all passengers.

20 Save the changes.
6[SSO login]
ER
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Void the MCO in Amadeus
Step Action
1 Emulate to the OID where the MCO was issued.

2 Is the MCO active in RT?
If yes: Continue to step 3.
If no: Continue to step 4.
3 Void the MCO.
TRDC/L[MCO line number from RT]
4 Access the MCO from the PNR history.
Display the MCO history.
RHM
Void the MCO.
TRDC/TK[10-digit MCO document number]
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Void the MCO in Sabre
Step Action
1 Emulate to the PCC where the MCO was issued.

2 Display the ticketing field.
*T
3 Void the MCO.
WV[Line number from *T]

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Create a standalone Electronic Miscellaneous Document
32039


Electronic Miscellaneous Document (EMD) is an industry standard document for fulfillment of travel related services, also known as Optional and Additional Services. There are two types of EMD, Associated (EMD-A) and Standalone (EMD-S). This article provides instructions for EMD-S.

An EMD-S, is issued to fulfil non-flight related services such as lounge access, a reservations change fee or a group deposit. These non-flights related services will be added manually to the Passenger Name Record (PNR) / Booking File (BF) as a SVC segment.

Screenshot

Note: An EMD-S can be issued for an SSR ASVC flight associated additional service; this is dependent on the carrier's requirements.

Always check the issuing market you are in to see if the carrier allows the issue of EMDs.

Process:

Verify EMD
Create EMD
Void EMD



Verify EMD
Use W/VC* to check which carriers have activated EMDs in all for ARC .
To check per airline use, as WAEP*[CARRIER CODE]. For example, WAEP*BA
Show mandatory fields:
PASSENGER NAME – system automatically populates when there is one passenger
TICKETING AIRLINE CODE – 2-character valid airline code
SVC CITY 3-letter city code where service is to be provided [STEP 3]
SVC DATE – Valid date for service DDMMM, default is current date.
REASON FOR ISSUANCE CODE – 1 alpha-character code. A-G or I only
REASON FOR ISSUANCE SUBCODE – 3 alpha-numeric code
TYPE OF SERVICE – free text, up to 30 alpha-numeric, for example, RESERVATION CHANGE FEE
D/I – Domestic (D) or International (I)
PRESENT TO – free text, up to 43 alpha-numeric, for example, BRITISH AIRWAYS
PRESENT AT – free text, up to 57 alpha-numeric, for example, JFK TICKET COUNTER CONCOURSE B
Base AMT – base fee, up to 12 numeric plus decimal
CURRENCY – 3-alpha currency code
TAXES – Enter tax amount (as required by some airlines in certain POS)
CONNECTED TKT NUMBER – 13-numeric document number, system will populate with the electronic ticket number from the *T field when you add the ¥T qualifier to the original mask display format; you may also manually enter. Automatically populated in MASK.
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Create EMD
Initiate EMD mask.AE‡EMD‡T[Ticket Line #]. For example,
AE‡EMD or AE‡EMD‡T2
Enter the 2 letter Ticketing Airline Code.
Add the 3 letter Service City Code (SVC).
Add the Reason For Issuance Code (RFIC).
Add the Reason For Issuance Subcode (RFISC).
Enter the Type of Service.
Enter "D" for Domestic or "I" for international.
Enter the Airline you are issuing to
Enter the Airport Name.
Enter the amount
Add the 3 letter Currency Code
Add Tax to the Change fee if necessary
Image
Tab don to ENDORSEMENTS, enter any if needed
Associate the EMD with the new ticket number (this should automatically populate if you used entry in step 1
Move to NEXT, enter X. You should receive confirmation Air Extra Item Created, enter End and Retrieve ER.
Display the Air Extra.
On *AE – this will show that this has not been issued as the STATUS shows – HD1/PAYMENT REQUIRED. *AE or *AES
Issue the EMD, W‡EMD*AE1
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Void EMD
Retrieve the PNR. *[Locator]. *SMXQGE.
Display the ticket lines.*T
Void EMD Option 1 from the *T field.
WV[Item number in *T] WV3 WV3
Void EMD Option 2. You can also void the EMD by displaying the EMD from the *T by doing either –

WEMD*[Item number from *T] or
WEMD*T[Ticket number]
WEMD*4
WEMD*T1254574961038
Retrieve EMD Record and enter WEMDV command to void
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Read a PNR in Sabre
7689

Update history

February 9, 2022 Added Note: Every time you open a PNR, check that the PNR details look correct.

Retrieve PNR

Once the PNR is created in Sabre you can retrieve by using the following command:

*(record locator) – where we know the 1S record locator

*-(lastname) - If record locator is not available then you can also retrieve the PNR by using the last name of the passenger, If you are presented with a list of PNRs with the same surname, you can view the PNR by-
*4 (4 would be the PNR you wish to display)

Some other entries to retrieve PNR as follows:
RETRIEVAL BY SURNAME & INITIAL

* *TEST/A

RETRIEVE PNR BY FLIGHT NUMBER AND NAME

*BA256/01MARDEL-HOFFMAN

REDISPLAY CURRENT PNR

*A or if a list was displayed *n (n=number from list)

Note: If you are retreiving a PNR by name, you must be in the 'Booking PCC'. This will be important when looking for duplicate bookings.

Note: Every time you open a PNR, check that the PNR details look correct. The passengers should match the booking in Voyager, although you may not see all passengers if the PNR is split. If the passengers do not match Voyager, it may be because this PNR number has been recycled by the GDS (meaning an old record locator is being reused). See Access purged or secured PNR in GDS for how to access the correct PNR.



Creating a PNR
After selling flights (itinerary) in the PNR, the PNR is completed by adding the other mandatory elements.


1) Name Field
The name field entry accepts 58 characters. Entry:
-(lastname)/(firstname) (title) (eg –MENEZES/LESLIE)


2) Phone Field
There are 2 mandatory entries, 1 for the agency (Expedia) and the main contact for the customer. Entry:
9(phone number)-(code for entry, eg H for home), (eg 90289442000-H)



3) Ticketing Time Limit Field
This field will be entered autimatcially for new bookings via the Expedia Robot. Entry:
7TAW(date), (eg 7TAW25OCT)


4) End Transaction

E to end,
ER to end and retrieve


The 'fields' (names, itineraries, etc) are always in the same location.



PNR in Sabre

Basic PNR – there are 5 main elements of a PNR

P- Phone Number
R- Received from
I - Itinerary
N- Name
T- Ticketing
PNR SCREEN EXPLAINED

Image





Example

Identifies

1

*LRYNZX


Command used in Sabre to display PNR

2

1

Segment number 1

3

Enriquez

Pax details (in example, there are 3 adults, and 2 have the same last name)

4

DL662…

Flight details. Using segment 3 as an example:

djbooty· Airline DL (Delta),

djbooty· flight 9165,

djbooty· booking class K,

djbooty· Departing on 03 Jun

djbooty· 7 = Sunday

djbooty· SEA to YVR (Seattle to Vancouver)

djbooty· HK3 - holding confirmed 3 seats (see below)

djbooty· Departing SEA 1045 (SEA time)

djbooty· Arriving 1137 (YVR time). Note: look at segment 5. This flights leaves on 17 Jun, 1510 (MSP time) and arrives in SIN at 0010 (SIN time), on the 19 Jun (2 days later, crosses date line)

djbooty· G498TW - is the airline record locator

djbooty· E - means segment can be electronic ticketed

djbooty· This flight is operated by Horizon Air

5

OTH ZZ..

This is the retention line. This should never be deleted.

6

T-11MAY

Ticketing details. More explained later

7

SIN800..

Phone number details. Notes:

djbooty· The first entry will be the agency contact (Expedia)

djbooty· You will see "Customer number - 1300003130", this relates to the Sabre number for Expedia. Agents can ignore.

8

Price Quote

This is advising that a price quote exists on this PNR.


PNR Status Codes
These codes allow you to understand the status for each sector of the booking.
They can be found next to the City Pairs in the PNR (and SSRs)

HK

Holding Confirmed seat on flight

NO

No Action Taken

HN

Holding Need

NN

Need Need, will confirm after ending booking

HL

Waitlisted

UC

Unable Flight Closed Not Waitlisted

LK

Holding Confirmed

HX

Holding Cancelled

KL

Confirming From Waitlist

UN

Unable Flight cancelled by Airline

TK

Time Change Advise Passenger New Times

SS

Seat Sold But Booking Not Ended And Re-Retrieved



Signature Line

Image

Check the signature line (*P6) in the PNR to verify the booking PCC;
• 1st 4 letters = PCC of booking (reflecting the Expedia market that the booking was made in)
• 2nd 4 letters = PCC for Agent Home Location
• You will also see the date of the booking and the Sabre PN

Summary - Display Various Information in PNRs

*(record locator) – displays PNR
*-(last name) – displays list of PNRs with last name
*A – display all details of a PNR (once you have opened a PNR)
I – Ignore all entries of opened PNR
IR – Ignore and retrieve booking
E – End and save all changes made to PNR
ER – End and retrieve the PNR

Plus

*P5 - Remarks
Image

*P3O - OSI
Image

*P3S – SSRs requested - (these are the SSRs requested and the ‘NN’ code will never change).
Image


*P4S - SSRs, responses from airlines
Image

(note the KK code – confirmed). If the airline cannot meet the request you will see a code of UN.

P4D – Display the secure document information (for USA TSA information)
*B – Display booked seats

PNR – Ticket Issued - View Ticket

If the PNR is already ticketed the ticketing field will appear as below once retrieved.

1. T- identifies this as already ticketed
2. 11FEB – is date ticket was issued
3. 7MNA – is PCC that ticket was issued in
4. *AKT – is agent/robotic that issued the ticket
Note: when a PNR has not been ticketed the field shows as 7TAW, and no PCC


To view the ticket number you need to enter the following command;
*T by performing this command you will be able to view the ticket number and the ticket issue date.
Image

WETR*n (n = the line number of the ticket details you want to view) - You can view the electronic ticket record and fare details by entering. The ticket number and ticketing date can also be viewed in the ETR along with all of the ETR details.
By performing this command you will be able to only retrieve the ticket number on line number 2 of the *T field.

WETR*N/H will display teh ticket history. Note: the orginianl most restrictive fare rules apply to the PNR regardless of any changes. agents must check the original ticket

The response will contain the below details. Note the example below is for a Published fare. This is confirmed by the fact that you can see a base fare.

Published Fare
Image



Example

Identifies

1

0006…

This is the ticket record. The first 3 digits will indicate the airline that is the ticketing/plating carrier. See 9069 for list of numbers

2

11MAR12

Ticket Issue Date

3

00WF

Ticketing PCC

4

1 DL ..

Flight segment details

5

UHRSG6

Fare Basis Code for each flight segment

6

OPEN

Flight coupon status (OPEN or USED)

7

NONREF

High Level Fare Rules

8

2129

Base Fare

9

674.20YQ

Taxes and Tax Code. Note: if there are too many taxes, then the some will be grouped here under the XT code, and the breakup will be provided in the fare calculation line (after the END and ROE)

10

2956.60

Total cost and currency

11

SIN DL X/TYO

Fare Calculation line.

Note, any XT and US domestic taxes (XF) will show in here (after the END and ROE)Fare Calculation line



Net Fare

Image

You will notice the base fare is not shown but the taxes are. Agents must refer to Admin Tools to see the charges applicable:

Image

Fare Calculation or Linear Fare construction:
All Tickets have a fare construction to show in a linear direction the Travel points, stopovers, mileage, fare amount , point of turnaround, total of the fare in NUC, and ROE for the Currency conversion.
There are many different kinds of symbols used (see below example)

The fare construction line will quote in NUC (neutral unit of construction) and then quote the ROE (rate of exchange) for currency of the PoS.


Understanding the information:

Image1. Outbound Flight, leaving SIN, flying on DL, transiting in TYO (note: the codes in the fare construction line are city codes not airport codes), and then flying on DL to ATL.
2. M = mileage based fare
3. This component of the fare cost 715.94 in NUC and the fare basis code is UHRSG6
4. Then from ATL, on DL to SEA, cost 460.47NUC on fare basis code HA07A0QC.
5. Then from SEA, on DL, transiting in TYO, then on DL to SIN, mileage fare, cost 517.0NUC, on code UHRSG6.
6. Total NUC – 1693.48.
7. ROE (rate of exchange) = 1.25708
8. End = End of the fare calculation line

• In the example above = if you add 715.94+460.47+517.07, you will get a total of 1693.48. If you then multiply this by the ROE (1.25708), you will get the base fare in SGD – 2129 (rounded up).
• Also, you will see a US domestic city tax (XF) for SEA at 4.5. If you multiply this by the ROE you will get 5.70 SGD (rounded up).

Fare Calculation Line – More examples

Combined tax amounts


Some taxes maybe combined using the XT code but will be detailed on the fare calculation line

ROE1.1055 XT 6.00US 8.00BE

Currency code NUC


The neutral unit of construction.

NUC 564.53 END

END


Indicates you have reached the end of your calculation.


Rate of exchange or ROE


The rates of exchange notified by IATA to convert local currency fare to NUC and to convert total NUC amounts to the currency of commencement of travel

It should appear after the letters END.

NUC246.61 END ROE 0.60417

Mileage principle


Use the letter M to indicate a mileage-based fare construction

TYO JL MNL15M ZRH MNL1893.18

U.S. domestic Flight Segment tax XF



The flight segment tax is shown in the fare calculation line after END

END ZP SFO3SLC3 XF SLC4.50

Q surcharges



To show specified surcharges E.g.: Fuel or HKG Surcharge

HKG Q5.00 TG LON BA NYC





To decode the tax codes use help page TXN/HELP
Image


Stored PQ in an existing PNR:

*PQ - Performing this command will allow you to view the stored fare details in the PNR. *PQ will give the detailed explanation of the following

1. Base fare charged – this is the fare without taxes
2. Tax break up- Tax charged
3. Grand total- total fare with tax
4. Fare basis code- Fare code which has been used. This decides the fare restrictions
5. Linear Fare Construction- Gives the break of total base fare. It is called linear because it shows the break up for per passenger
6. Baggage- Baggage allowed on a particular segment
Image


Passenger Name Fields and Air Segments

Field Name

Description

Example

Passenger Name Fields

Last Name/First Name Title



PTC or passenger type code examples for use during pricing:

ADT = Adult

SRC = Senior Citizen

CHD = Child (2-11 years of age)

INF = Infant in lap (Status: NS) à Infant fare is charged and automatically generates INFT SSR

CHD = Infant with seat (Status: HK) à Child fare is charged but you must add an infant occupying seat (OS) SSR to PNR

Example:
3INFT/(infant's last name)/(infant's first name and title)/(date of birth)/ OS-(infant's name number )
3INFT/MORRIS/PENNY/22NOV06/ OS-3

1.1KEFFELER/BRIAN 2.1JOHNSON/SAMANTHA 3.I/1WOLFE/BRIDGET





Adult - 1.1KEFFELER/BRIAN

2.1JOHNSON/SAMANTHA

Infant - 2.I/1WOLFE/BRIDGET

Multiple Infants - 2.I2KENDRICK/STEVEN/SUSAN

Air Segments

The air itinerary field consists of the following parts:
1. airline code and flight number

2. Class code
3. Departure date
4. Departure day
5. Origin and destination airport codes
6. Status code
7. Number of passengers

8. Departure & arrival time

9. Arrival date

10. Airline record locator

11. E-tix eligibility (=E) - otherwise blank



AA6143 Y 25MAR 5 JFKLHR HK2 1805 0655 26MAR /DCAA*GOERCI /E

Phone, Email and Ticket Segment

Field Name

Description

Example

Phone Field

(9)

Each phone field line is built in the following manner:



9(area code)(phone number)-(phone type code)

-A = agency phone (always first phone field)

-M = customer mobile phone

-H = customer home phone

-B = customer business phone

-C = credit card holder phone



POS City Code:

The 3-letter city code of the POS will automatically insert prior to the phone number input in the format. The city code identifies the customer's time zone to the carriers in the PNR. If this is not SIN then add the city code after the 9 and before the actual phone number and type code. SIN = SG

Phone Number

9/CC AAA-NNN-NNNN-XYYYY, where CC is country code, AAA is city/area code, N...N is phone number, and Y...Y is extension.



9434-164-2378-A

9434-164-0666-M

9434-123-1231-H

9434-123-5677-C


*P9 = To Display Phone Fields


PHONES

1.SYD02-9835-9857-A

2.DFW434-164-0666-M

3.DFW434-123-1231-H



E-mail Address (PE)

Similar to the phone fields, always starts with PE

Followed by the customer e-mail address

(The cross-of-lorraines are mandatory)

PE¥[email protected]¥

Ticketing Field

(7)

Format as: 7TAWPCC Booking Date/

Ticket robot will reject PNR for ticketing if not done on booking date!

(The / (slash) is mandatory)



7TAWPCC17MAY/



SSR, OSI and OP Segments

Field Name

Description

Example


SSR(DOB) for Infant




Date of Birth for infant passengers (lap INFT)
Format:
3INFT/(infant's last name)/( infant's first name & title)/(date of birth)-(name relate to adult in PNR)

Date of Birth for infant passenger occupying a seat
Format:
3INFT/(infant's last name)/(infant's first name & title)/(date of birth)/OS-(infant's name number)

Lap Infant:
3INFT/MORRIS/PENNY MISS/09JAN10-1.1

Occupying a Seat Infant:
3INFT/MORRIS/PENNY MISS/22NOV10/OS-3.1



SSR (Special Assistance)

Four letter code, followed by pax name number.

(Can use PNR SERVICES application in Sabre Red)

3DEAF-2.1

3BLND-3.1

OSI (Agency Phone Number)

All phone numbers are repeated for airline info

Note: OSI field w/ agency phone number might be removed; phone number will then only be available in phone field



YY indicates all airlines, and can be used prior to first End Transaction only.

Max 63 characters (no symbols).

3OSI Airline Code 'PHONE NUMBER AND NAME AS FREE TEXT'



For example - 3OSI QF 1300 3973342 EXPEDIA TRAVEL



SSR (Special Service Request)

SSR segments are created for special service requests (assistance, meals, seats, etc.) that require a response from the carrier/s.

(Can use PNR SERVICES application in Sabre Red)

3RQST FRONT WINDOW-1.1

3KSMLA-1.2

3WCHS-1.1

PNR Signature Line
(*P6)


Queue History
(*QH)

*P6 - Shows the booking PCC (as well as the 'received from' field).

*QH - Shows the initial queue that PNR was placed on.

Use PNR signature line (*P6) structure to identify type of PNR and Booking PCC



Note: All PNRs are initially placed on queues within the booking PCC and from there automatically "bounced" to the applicable queue in fulfilment centre

(Booking PCC).(Agents Home PCC)*A(booking Agent) (Time of Booking)/(Date of Booking) (Record Locator) (History exists)



e.g.
5MWA .7JBA*AKT 1343/11FEB11 HBBFHO H



Remark Segments (Max 70 characters per remark)

Field Name

Description

Example

U1

The first character can be 1 of 2 values and specifies the delivery type; MAIL or E TICKET used to be offered, but is now limited to E for e-ticket

5U1 - E



U2

<ItinID>/<TUID>/<AgentTUID>
Note: if the TUID is the same as the AgentTUID then the customer booked online otherwise possible that the it was booked offline or by someone else



5U2-1000026582/10223/10223

U5

Booking info: EAPID and TPID that flight was booked;
Format: <EAPID>/<TPID>

5U5-DOM/E00013/25

U6

Insurance Information

<policy type>/<policy ref number>/<currency and price>

Note: Policy types will be available once Insurance has been contracted

5U6-ST/EXP0004981312/AUD26.0



U42

Fee Field - showing the total applicable fee per PNR (not pax):

<total booking fee>/<paper ticket fee>



NOTE: most PoS do no longer charge fees

EX1: 6 pax, paper tix:
5U42-AUD41.70000/AUD7.50///
EX2: 1 pax, e-tix:

5U42-AUD6.95000////

U43

Fraud Queue (PNR had been placed on Fraud queue for check)
<RAINOK>//<fraud queue>/<fraud category>/<ticketing OID>/< ticketing queue>/< ticketing category>/

5U43//RAINOK// 21/0/SYDEX3103/30/0/

U49

Language ID
Identifies the language id of the site used to perform the booking (1031 = German, 1036 = French, 3081 = AU English, 4105 = CA English, 2057 = UK English, 1033 = US English, 1040 = Italian)

5U49-LANG ID 3081

U50

Package remark = identifies if flight has been booked as part of a package
NOTE: if PNR shows package remark, you CANNOT cancel individual components without impact on other components!

5U50-PACKAGE

U57

Package Price
The currency and the total amount (incl. of taxes) for the package is shown

5U57-AUD3073.99

Fare

Fare remark

For published fares, the total gross fare (base fare plus taxes) is shown in the fare remark with currency.

Note: Future release will provide will provide for net fares the Nett and the Selling amount

5FARE AUD2052.88

Fare Information

Field Name

Description

Example

Commission Ticketing Qualifier

Nett fares (PCCs and) commission field will be created as shown in example;

Published fares :

(PCCs)



¥KP5 = commission percent

¥K25.00 = commission in a currency amount

Endorsement Ticketing Qualifier

Endorsement for fare as provided by the airline (published and Nett fares).

ED/ adds to existing endorsements.

EO/ overrides existing endorsements.



¥ED/NON REF NON TRANS

¥EO/VALID SQ ONLY

Form Of Payment (FOP)

To add a manual approval code this must be done at time of ticketing



5-CHEQUE



Published fares :

(PCCs)



5--*<vendor code > <credit card number¥<exp date (mm/yy)>/Z*<authorization #

Nett fares



5-CASH

Published Fares

5-*AX1234567890123456¥11/08

Qualifier for adding a manual approval code at time of ticketing - ¥F*Z024032



Validating Carrier Ticketing Qualifier

-<¥ A> <airline code>

The ticket stock of validating carrier Is use to issue the ticket ; for Publish (agency) air tickets, it is the validating carrier that will be shown on the customers credit card.

¥AQF

*T then WETR*n (n=line number of ticket ETR to display)

Automated Ticket Number. This field would show detailed information on your ticket which would include Eticket number and ticketing PCC

2 Steps:

1.) *T

2.) then WETR*n

(n=line number of ticket ETR to display)

Client Billing Address (5/)

-The format of the address field for all POS's will be as follows:
1. Company (if entered by Customer), otherwise it should say 'NO COMPANY NAME', prefixed by CY-
2. Name, prefixed by NA-
3. 1st Street and Apt field, prefixed by A1-
4. 2nd Street field, prefixed by A2-
5. Postal Code, prefixed by ZP-
6. City, prefixed by CI-
7. State, prefixed by ST-
6. Country, prefixed by CO-


5/CY-NO COMPANY NAME

5/NA-MAILLARD SIMONE

5/A1-123 CHAMPS ELYSEES

5/ZP-75010

5/CI-PARIS

5/CO-FRANCE
======================================================================================================
Reading airline fare rules
1505

Update history

October 3, 2022 Updated definition of upgrade/downgrade



Before you begin

Read the fare rules carefully as some airlines word their fare rules differently. For example, JetBlue won't allow refunds, but their fare rules say "refunded to voucher" which is actually a future travel credit.
Read the entire Penalty (Category 16) rule when processing an exchange or cancellation.
If there's more than one fare, you'll see more than one fare basis code on the ticket. You must review all relevant fare rules from every fare basis code, then follow what's the most restrictive rule from each category. You may be using the restrictions from more than one fare basis code.
If there's no information listed in a fare rule category, then that category doesn't apply.

Fare rule definitions
Rule category/terms Definition Example
Accompanied Travel
These are discount fares which require all travelers in the PNR to travel together.
If the PNR is divided, each ticket must be repriced for the full fare.
Companion fares

Advance Res/Tktg

The number of days in advance a ticket must be issued.

14-day advance purchase required
7-day advance purchase required
Application Rule
Rule Application
A general description of the fare.
Often referred to as Rule 50, also contains information regarding basic economy and light fares.
Round trip or oneway

Blackout Dates
Blackout (1A)
Specific dates or ranges of dates when travel is not allowed.

TRAVEL IS NOT PERMITTED 28APR21 THROUGH 29APR21
Child Discount

Discounts for accompanied children (either a percentage or a specified amount).

INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10 PERCENT OF THE FARE.

CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF THE FARE.
Combinations
Combinability (1A)
Restrictions about other fares that this fare may be combined with (if this fare is only available for part of a multi-segment trip).

Round-trip fare combinable with a oneway fare
Circle trip not permitted with roundtrip fare
Day/Time

Days of the week or times of the day when travel is, or is not, permitted.

To Florida: Permitted Mon/Tue/Wed/Sun
From Florida: Permitted Tue/Wed/Thu/Fri

BETWEEN AREA 1 AND KOREA, REPUBLIC OF FOR MIDWEEK FARES
PERMITTED SUN THROUGH THU ON EACH TRANSPACIFIC SECTOR
Eligibility

Passenger age or type requirements.

Adult
Senior
Military
Flight Application

Flight numbers or combination of flights for which the fare is not valid.
Types of flights for which the fare may or may not be used.
Types of aircraft to which the fare applies.
Fare basis only applies to AS flights between flight numbers 2000-2999

HIP/Mileage Exceptions
HIP (1A)
Restrictions about the maximum mileage permitted.

Up to 15,000 miles of round-trip air travel permitted for this fare

IATA Area

One of three geographic areas identified by the International Air Transport Association (IATA) for ticketing and pricing purposes.
Area 1: Encompasses all of North and South America and adjacent islands, Greenland, Bermuda, the West Indies, islands of the Caribbean Sea, and the Hawaiian Islands (including Midway and Palmyra).
Area 2: Encompasses all of Europe (including the part of Russia in Europe) and adjacent islands, Iceland, the Azores, all of Africa and adjacent islands, Ascension Island, the part of Asia lying west of and including Iran.
Area 3: Encompasses all of Asia and adjacent islands (except the portions listed in Area 2), all of the East Indies, Australia, New Zealand and adjacent islands, the islands of the Pacific Ocean (except those listed in Area 1).
For travel originating within Area 1, penalty of $250 applies.
For destinations outside Area 3, no changes permitted.
Maximum Stay

The maximum number of days that you must stay at your destination.

Note: The time includes the day of departure and may include a maximum date and time

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN MIDNIGHT 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

Minimum Stay

The minimum number of days that you must stay at your destination.
The first eligible departure date using this fare.
TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE NO EARLIER THAN 3 DAYS AFTER DEPARTURE FROM FARE ORIGIN.

OR - TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN.

Penalties

Often referred to as Rule/Category 16

The rules and restrictions that apply when modifying a purchased reservation, including:

Change fees
Cancellation fees
No-show fees
Refundability
When a ticket must be rebooked by
When travel must be complete
CHANGES

ANY TIME CHANGES PERMITTED FOR REISSUE/REVALIDATION.

CANCELLATIONS

TICKET IS NON-REFUNDABLE. TICKET HAS NO VALUE UNLESS PASSENGER CANCELS TICKETED FLIGHT RESERVATIONS PRIOR TO TICKETED DEPARTURE TIME.

NO SHOW

IN CASES OF NO-SHOW CHARGE NO SHOW FEE OF USD300 AND CANCELLATION FEE OF USD250 FOR CANCEL.

Per Component
Per Fare Breakpoint
Any of the cities used as the beginning and end of a particular fare. The fare breakpoint is found in the fare calculation line.
Per fare component is like per fare breakpoint.
If a fare rule indicates that the rule is applicable per fare breakpoint, then the rule must be applied to each fare breakpoint of the itinerary.
The "per breakpoint" or "per component" requirement of the fare rule is not always listed next to the penalty amount.
Fare breakpoint example:

A fare of $500 for a flight from SEA-EWR-FCO may break in the middle, with SEA-EWR at $300 and EWR-FCO at $200. If a fare rule indicates that the rule is applicable per fare breakpoint, then the rule must be applied to each fare breakpoint of the itinerary.

Fare component example:

Important The number of fare basis codes does not determine fare components. Always refer to the fare calculation line to identify the number of fare components.


Update TST

Example of "per component" requirement not being listed:

PE.PENALTIES

CANCELLATIONS

ANY TIME
CHARGE EUR 250.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE
REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
---------------------
REFUND RULES APPLY PER FARE COMPONENT

Per Direction
Per Way
Measured from the departure city to the destination.

A one-way flight would only have one direction (from origin to destination), while a round-trip flight would have two directions (from origin to destination and then destination back to origin). A flight with multiple destinations may have multiple directions as well.
If a fare rule indicates that the rule is applicable per direction, then the rule must be applied to each direction of the itinerary. This is especially important with regards to baggage fees.


Penalty applicable per direction
All rules applicable per direction
Baggage fees applicable per direction
Per Sector
Per Segment
Point to Point
Each individual flight in an itinerary is one segment. If a fare rule indicates that a rule is applicable per segment, then the rule must be applied to each segment of the itinerary.

Penalty applicable per sector
Rules applicable per sector/segment
Point of Origin

The original airport which the passenger departed from at the start of their itinerary. For example, if a flight itinerary is SEA-LAS-MIA-SEA, then the point of origin is SEA.

Rule applicable where point of origin is within North America
Where point of origin is outside China, no changes permitted
Per Pricing Unit
Per Priceable Unit
Any fare component, or group of fare components that could be ticketed separately.
To know how many pricing units are in a ticket, you must check the fare type of each fare basis code in the PNR.
A single roundtrip (RT) fare cannot be ticketed separately. It needs to be paired with another RT fare to complete one pricing unit. To simplify:
One OW fare = 1 pricing unit
One RT fare = ½ RT fare or ½ pricing unit
Two RT fares = 1 pricing unit

Upgrades and downgrades
The information will be in the Penalty section of the fare rules
Upgrades and downgrades relate to the base fare of the ticket.
If airlines do not mention upgrades/downgrades to cabins, assume that the changes to fares also applies to cabins.
fare rules
In the above example the new ticket can be equal or higher. the base fare can be equal or higher. This means upgrades are allowed. You can assume that an upgrade to a higher cabin is also allowed

fare rules
In the above example, the airline is allowing an upgrade. They will also allow a downgrade but the residual is to be refunded.



Routings
Transfers
Which city pairs and/or connecting cities are allowed
May indicate that travel must be nonstop
Important: It's especially important to check routings for en-route exchanges.
Non-stop travel permitted between BOS and SFO. Stops in NYC, CHI, and DFW are also permitted.

NYC-BOS/CHI/CLT/DFW/LAX/ NYC/PHL/PHX/WAS-BUR/SNA-SEA

Seasonality

The fare may apply to a specific travel season, such as peak season, slow season, shoulder season

Fare is only permitted during non-peak season (may list specific dates)

PERMITTED 07OCT20 THROUGH 13DEC21 ON THE FIRST INTERNATIONAL SECTOR. SEASON IS BASED ON DATE OF ORIGIN.

Stopovers
Whether or not a long connection (stopover) is permitted, and whether there is a cost for a long connection.
A fee may be charged.
2 STOPOVERS PERMITTED IN EACH DIRECTION LIMITED TO 2 FREE AND 2 AT CAD 90.00 EACH. 1 FREE IN EACH DIRECTION 1 IN EACH DIRECTION AT CAD 90.00.
Surcharges Explanation of the reason for applicable surcharges. MISCELLANEOUS/OTHER SURCHARGE OF USD 110.00 WILL BE ADDED TO THE APPLICABLE FARE PER ANY PASSENGER WHEN SECTOR OF TRAVEL IS BETWEEN CANADA AND CENTRAL AMERICA/SOUTH AMERICA.
Ticket Endorsements

Specific details about the fare rules that must appear in the Endorsements box in the GDS. THE ORIGINAL TICKET MUST BE ANNOTATED – NONREF PENALTY APPLIES - IN THE ENDORSEMENT BOX.
Transfers Whether a transfer between airports or airlines is permitted, and if there a fee for transfers. 4 TRANSFERS PERMITTED IN EACH DIRECTION. FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT.
Travel Restriction
First or last date that tickets may be issued
First or last date that travel may begin
Last date that return travel may begin
Important:

This is different from ticket validity specified in penalties
This indicates that the airline plans to allow travel and new bookings on this fare until a certain date
VALID FOR TRAVEL COMMENCING ON EACH TRIP ON/AFTER 13AUG21. TRAVEL ON THIS FARE COMPONENT MUST COMMENCE BY 1155PM ON 18DEC21

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How to determine the most restrictive fare
These are example of the most common rules:

Fare rule Example
Refundability
If any fare basis code on the PNR shows non-refundable, the ticket is non-refundable.
Check Airline tax and refund policies to see if the taxes are refundable or not.
If all fare basis codes on the PNR show refundable, the ticket is refundable.
If the base fare is lower than the penalty, the ticket is considered lost value, meaning the customer won't receive a refund.
If you see "Refunded to vouchers" go to Cancel with future travel credit. Don't process a refund.

Cancellation with refund
Use the most expensive cancellation penalty of all the fare basis codes.
All the fare basis codes must show refundable.
Cancel with future travel credit
If any fare basis code on the PNR doesn't permit a future travel credit, the ticket isn't eligible for future travel credit.
If all fare basis codes will allow a future travel credit, the ticket is eligible for a future travel credit.
Ticket Validity Use the shortest ticket validity of all the fare basis codes.
Change Penalty
Use the most expensive penalty of all the fare basis codes.

For exchange, if the base fare is lower than the change penalty, you may still proceed with processing the exchange.
If the new flight costs less than your airline credit amount, the customer could potentially forfeit the remaining value depending on the airline policy.
Minimum Stay Use the longest duration/timeframe of all fare basis codes.
Maximum Stay Use the shortest duration/timeframe of all fare basis codes.


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