Notes

British Airways Duplicate Booking Case

Itinerary: 72635374678219
Convo ID: 91f82af1-a37d-42e9-bb72-e66e8bdf5fa7
Case: Customer made the booking with Expedia for above mentioned itinerary for $103.10 and got it voided by calling Expedia agent//However two more charges of exact same amount still there on the card//Customer sent the receipt//After contacting airline found out that total three flight reservation made with exact same details out of which one was voided and there's no charge on card for that however other two booking with exact ticket value and flight details are not available with us on Voyager Classic or BSA//only voided itinerary is visible under the customer's account however airline is able to see all three bookings with different PNR but we are not able to see from our side other two bookings//called the airline to get the confirmation//on probing with airline agent found out that cx had total 3 reservation with exact same details - on 7 May LHR to BCN out of which one was voided (Voided PNR: N9MPBJ) and other two active PNR not visible in our tool and website - N7NQQM (TKT: 1252165294690) and N7NPMM (TKT: 1252165294693) made through Expedia only but not able to see, only airline able to see hence there was no charge for voided reservation however other two reservation were still active with same ticket value $103.10 each and their charges visible on card//BA agent informed that ticket non-refundable and only unused taxes can be refunded equal to $46.00 for each other two active PNR//Agent cancelled the reservation//Made request for refund on BA Trade Support//informed same to cx and informed will take around 7-10 business days//cx acknowledged//
Vendor Contact:: BA agent Mona Location: New Delhi Agent Sine: KH cancelled the flight and guided how can request refund for unused taxes through BA Trade Support Website//Agent informed as per fare rules $46.00 refund for each other two PNR but refund amount depends on discretion of BA refund team