Notes
Notes - notes.io |
Issue: payment deducted, order not confirmed//tat breached
Action: complaint raised
comm: apology done//tat shared 24-48 hours for update//stage selected (escalated to refund team)//cmn
[email protected]
ileads@1234
notes.io/qXjMd
GENESYSE ID-50850
issue-cx want to know about for refund
action-macro shared//info shared//ask bank statement
comm-apology done//assurance done//info shared//tat shared 24-48 hours for bteam updated//cmn
[email protected]
ileads@1234
notes.io/qXjMd
GENESYSE ID-50850
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done//cmnnotes.io/qXCv
notes.io/qXjCv
GENESYSE ID-50850
Issue: payment deducted, order not confirmed//tat breached
Action: complaint raised//info shared
comm: apology done//tat shared 24-48 hours for update//stage selected (escalated to refund team)//cmn
85830544
GENESYSE ID-50850
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: apology done //assurance done//pdd shared//dispatching details shared//tracking details shared//couier partner name shared//cmn
85971307
courier partner name shared //pdd shared//shared dispatching details//shared tracking details//shared the current location //cx agreed//cmn
issue-na
action-na
comm-no clear voice from cx side and cx put my call on hold so that's why transfer the call//cmn
GENESYSE ID-50850
Issue: cx want to know about the refund//refund initiated on--17-08-2023
Action: req raised//info shared
comm: apology done//info shared refund initiated in SD credit //cmn
GENESYSE ID-50850
Issue: cx wants to return the product(manual case)
Action: macro shared//info shared
comm:apology done//ask cx to share the product within 5 days via national courier//cxagreed//cmn
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