Notes
Notes - notes.io |
** CTI error, manually verified, added xfi complete , manually transferred the customer to retention to repackage the service of her mother , eoc
Cr:
CR Ticket #CR104242414
Acct:
2405050348
5709231674
advanced security , XFInity App
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k spoke to: kay / megan
** CTI error, manually verified the account, manually transferred the customer to retention to repackage the service , eoc
Cr:
Acct: 8993115390009197
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k spoke to: Sandra
** CTI error, manually verified the account,cx can open peacock ho0wever still asked to subscribe for peacock premium shows, ran itg , soak process, did follow-up on ecm ticket , eoc
Cr:
Acct:
7175710632
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k spoke to: thomas
** CTI error, manually verified the account, audio issue , channel 801, 802 & 803 has no sound, ran itg , soak process, educ cx , cx understood, eoc
Cr:
CR Ticket #CR104246833
Acct:
8573031507
801 , 802, 803
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k spoke to: Jon Lomartire
** CTI error, manually verified the account, no internet , ran itg , did manual restart , issue resolved , eoc
Cr:
Acct: 8773405060463923
9143181809 /
pitched //
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k spoke to: Jennifer
** CTI error, manually verified the account, laptop cannot connect , ran itg , ran diagnostic test , network health look great, soak process, educ cx , cx agreed, eoc
Cr:
Acct: 8499051210111898
2159061237
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k spoke to: Leo / Sheryl
** CTI error, manually verified the account, no phone line , ran itg , credit $45.70 , set tech app, cx agreed, eoc
Cr:
Acct: 8773102420091854
7813666233 , phone line /
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k spoke to: callum howald
** CTI error, manually verified the account, cx req to have a tech to install adn bring the equipment, asked assistance from sup to setup tech , educ cx , cx agreed, eoc
Cr:
Acct:
9733092255
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k spoke to: veryton
** ecm , refund
Cr:
Acct: 8993116650019025
5703287930
aug 17 2 days in a row paid 190 earlier thgis week , 2nd time ,
Credit card payment of $191.80 on 8/18 voided from card ending in 3353 per customer request. Please allow up to 24 hrs to see funds depending on customer’s financial institution.
8773402140047396
8773402140359080
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k spoke to: pamel tate
**
Cr:
Acct:
8049829266
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k spoke to:
**
Cr: IPR22E-HT629>22-XLE KIT REQ DEL METHOD
Acct: 8299400121331305
pitched .
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k spoke to: jada
**
Cr: 8993206941172681
Acct:
pitched
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k spoke to:
**
Cr: 8499051650582426 - pitched
Acct:
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k spoke to: Shawn
**
Cr:
Acct: xr16
Tiffie123 //
70 and 60
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k spoke to: gaitano
**
Cr:
Acct: 2024398568 // *1234 // Knock at the door //
2024398568 - callback later 3:10 Pm 5702948117
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k spoke to:
**
Cr:
Acct:
t-mobile / iphonex
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k spoke to: Evans
**
Cr:
Acct:
lost credit card , 5085303984 // 2042
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k spoke to: schwartzman
**
Cr:
Acct:
11/14/2023 : b6371272288
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k spoke to: John Keane
Hey Kathleen Joan, JHON MARVIE from VXI Panorama Northeast
**
Cr:
Acct:
revelation 21:4 - promised ,
jw.org - Lo
iphone14
359922416178558
359922416178558 // 359922418852713
Order completed successfully!
A receipt for order
#3731200199991966830
has been emailed to
[email protected]
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k spoke to:
**
Cr:
Acct:
6, 301-307 cannot connect , service issue , xre-03059
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