Notes

Capgemini has 180,000 employees are in India.

Capgemini divided into 5 entities.

Capgemini India- Non BSV-FS (ACIS): ACIS Business unit manages majority of technology projects.
Capgemini India- Business Services (BSV): Business Serivces unit support Business Outsourcing Service.
Capgemini India- Financial Serivces (FS): Financial Services Support with banking, insurance, credit card projects
Capgemini India- Liquid hub (LH): LH partner with business to improve customer experience and drive growth.
Capgemini India- Altran & Aricent: Formerly Known as Aricent Recently acquired by Capgemini.

Exec to Direct Level : Grade A to D
Sr. Director and Above: Grade E & F

Project Manager: A person who is leading the project for which the traveler is travelling.
Business Unit Head: Business Head are the people who are leading various projects/processes and are whole sole owner of business. Hence, they are called Business Unit Head.


> Project code-based approval.
> Air & other products of payment mode- Company card for hotel - ICCR
> We cannot book personal travel.
> If new hire call us there is no profile with us refer to request for a profile creation on GDH (Global Data Hub). If travel is urgent, he/she need to share the service request number for travel.
> We can Charge From ICCR with project code and approval.
> Project code is mandate billing unit required to initiate the booking and later customer us the same project for the reimbursement purpose in their organization.
> If any project code is not reflecting, it means the same is not shared by Capgemini with Egencia.
> If associate approvers name is not correct, Capgemini needs to fix the same.
How can we check who is approver of project code so take TD control go on admin where option is bulk data and download HR feed sheet and check with project code.
Traveller Group Air Cabin Class Approver Payment(AIR) Payment(Hotel)
Grade A - D Economy Project Manager Amex BTA ICCR
Grade E Economy Line Manager Amex Company Card ICCR
Grade F Economy No approval Amex Company Card ICCR
(Business class More than 6hours)



Travel Policy Exceptions Management.
Change in Cabin Class:
Economy class to premium economy class- Business unit head approval required
Economy class to business class - CFO approval required (Sujit Sircar)
Deviation Amount:
Domestic Travel- INR 500
Internation Travel - USD 100
Reissuance Approval:
Apples only to Capgemini India - FS(Grade A to D).
Less than INR 20,000: Project Manager.
More than INR 20,000: Business Unit Head and also Project Manager.
Project Code Not Listed:
If project code is not mapped, customer needs share the alternate Code and approval form the respective Project Manager.
In Such Scenarios, ticket will be issued under ICCR & Project code will be used for the validation purpose.
Capgemini Specific Processes.

Capgemini Guest Houses Dependent Travel

Capgemini has their own guest houses at Dependent or family Travel is a common practice in Capgemini
MUMBAI & PUNE Campus. where people would travel with family as part of relocation
of visa interview purposes.

> Capgemini guest houses are the preferred stay option > Anyone can request for guest/dependent traveler booking. if anyone is looking for stay in Mumbai (near Airoli Office) > SD Team is expected to provide arranger rights and process the
or Pune Capgemini Office. booking following standard booking process.
> If traveler is looking for any stay on any these locations, > Once the booking is processed, arranger access for main traveler
then booking guest should be the priority if available needs to be removed.
as per company policy.
> The above rule is not applicable for Grade F employee.

Important points to remember.

Hotel Options: We should always prioritize to share corporate rates(if available).

Non-Standard Hotels: Oyo & Treebo are blocked online.
It should never be booked online if available rather should be reported to EGTS & SPM immediately.

Price Match Guarantee: Egencia's Price Match policy for Air bookings.
Price match guarantee does not apply for hotels.


[email protected] in every situation we need to put this email in CC.


Traveler Profiles:
Create/New: New profiles are created via HR feed( self-registration not enabled).
A profile is created approximately 3 to 5 working days after the employee hire/joining date. For emergency assistance, please reach out to a Team Leader/Supervisor.
Travelers without profiles (Family members/Dependents/Guest Speakers) are to be booked using Global Guest features;

Name Modification:
If Name in the profile is not matching Passport or National ID, Travel Consultant should update the name provided traveler/requestor shares the copy of ID proof.

Single Sign ON (SSO)
Capgemini uses single sign on (SSO) to log on to Egencia. SSO is a Technoloy that companies use so employees maintain only one username and password to log on to different software programs. For Capgemini, employees log on to Egencia using their Capgemini intranet log on credentials.

Important Note:
If anyone needs to access the alias profile, they need to login via standard process not SSO. They may use the alias ID and use the Forget Password feature.

Escalations:
Travel Consultants (Tier I)
If a traveler is unable to login using the SSO URLs, please ask them to send you a full screenshot of the error response. If they are unable to, please obtain as much information from the traveler as possible.

Leads/Resources (Tier II)
If unable to identity what is causing error, escalate to the service Performance Manager, who will triage all SSO issues to additional resources either within Capgemini or Egencia.

Form of Payment:
AIR - A to D BTA//Hotel - ICCR
AIR - E&F ICCR for all


Project code not available (APAC except Australia)
Project code and approver details are sent to Egencia in Project Feed through GFS system. This project feed is shared as per the Agreed frequency for each POS. In case customer don't find respective project code on Egencia portal
Customer need to share and alternate code and approval from respective manager.
Alternative, as an exception if Project Code owner doesn't want to own the cost. we can recommend traveler to use a credit card to get the ticket issued and later reimburse internally with Capgemini.
Global Guest Travelers:
Capgemini has adopted Global Guest Policy for its guest traveler in APAC region. Below listed requestors should be considered as Guest....
Guest travelers are any non-profiled travelers who are associated with Capgemini.
Travelers can be a family member or close friend who is invited to travel by the Capgemini employee.
Capgemini customers, consultants, or third-party contractors, suppliers etc, can also travel as a Capgemini guest (trip must be paid by Capgemini)
In case of request from Guest traveler, team is expected to share a link with the guest which can be accessed through below path
Take control of Egencia Maintenance>> Tools>>Guest Bookings(user management)
NOTE: Send email Invite option should never be used by service Delivery Team as it over rides the approval process.
Once the user submits the information on link, it will trigger a message to Capgemini Travel desk to approve the request.
Post approval, Guest profile will automatically be created & a welcome email is sent to registered email ID.
Once the guest profile is created, service delivery team needs to support with guest booking for the guest.
Child & Infant Guest Profiles:
The profiles for Minors (Child/Infant) cannot be created using the link stated above.
Travel desk need to support/create Minor profiles using Create Guest profile feature.
For booking under the same PNR, Service delivery team need to support with the booking offline post profile creation.

Command of Ghost PNR: (ss/AA123 y 16aug del bom gk1/abcde).
use (rc*) for remarks on GDS.