Notes

EMAIL TEMPLATES:

Thank you for waiting. As per checking here the car rental is currently close and we don't have an option to change or modify your reservation. Here's what I can do, I will endorse this to our specialized team and they will take over this reservation. Once they get in touch with Sixt they will contact you through call or via email. Please do keep your line open. Will this be okay with you?


Dear Mottle,

This is to inform you that you have duplicate reservations with United airlines.
We have just confirmed it from United Airlines agent MJ, Philippines.
Following are the steps & details of the booking which can be cancelled with full refund through United.com as it is under the 24hr free cancellation window:

#Search united.com on Google or any browser that you have
#Click on My Trips
#Type the last name of passenger & United Confirmation number: BXHV0D
#Click on Cancel Options
#Scroll down, check Transaction summary & type the email address where you want the confirmation to be sent.
#Hit the cancel trip button.

Thanks & Regards,
Expedia
Customer Support

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Call disconnection email:

Dear SAMAR,

As per our conversation, I'm sorry that our call got disconnected. I tried calling back but unfortunately we will not be able to get connected. In this case, I request you to call us back and we will help you with your query.

Thank you for contacting us!
EXPEDIA
Customer Support


Cancelled with refund:

Dear Samatov,

This is to inform you that your itinerary 72432352938059 consisting of Delta flight from San Jose del Cabo to Spokane has been successfully cancelled with a full refund of 1,125.13 USD which shall reach your bank account within 5-7 business days.

Thanks & Regards,
Expedia Customer Support
OR


Dear Samatov,

This is to inform you that your itinerary 72595429722898 has been successfully cancelled with a full refund of 1,074.40 USD which shall reach your original form of payment within the next 5-7 business days.

Thanks & Regards,
Expedia Customer Support


CANCELLED WITH CREDIT:

Dear Carol,

Thanks for choosing Expedia!

This is to inform you that your itinerary 72454938964438 consisting of Delta flight has been cancelled with a credit of 204.60 USD valid till 21 December, 2023 with rebooking fee of 99.00 USD. The credit can only be used by CAROL S SIMMONS for a Delta domestic flight within USA with the help of an Expedia agent.

Thanks & Regards,
Expedia Customer Support

OR

Dear Olga,

This is to inform you that your itinerary 72385588418024 has been cancelled with a credit valid for 1 year till 20 September, 2023 which can only be used by Olga Bilonozhko on Expedia.com or with us.

Thanks & Regards,

Expedia Customer Support

OR


Dear Joshua,

This is to inform you that your itinerary 72303840753833 has been cancelled with a credit of 467.96 USD valid till 12 MAY, 2023 which can only be used by Joshua Alexander Mayes for a Delta domestic flight within USA through an Expedia agent.

Thanks & Regards,
Expedia Customer Support


CANCELLATION OF AN ITIN WITH INSURANCE:

AIG:

Dear Anthony,

This is to inform you that your itinerary 72242290594858 has been cancelled with a credit valid till 19 September, 2023. However, since you have a travel protection insurance so we advise you to kindly get in touch with the insurance vendor- AIG on +1-877-709-5591 and provide them your insurance policy no. & cancelled itinerary- to file a claim for the refund or by simply going to https://claims.travelguard.com/ in your web browser.

Thanks & Regards,
Expedia Customer Support

OR

GENERALI:

Dear Marsha,

This is to inform you that your itinerary 72413119865801 has been cancelled with a credit of 646.23 USD valid till 03 NOV, 2023. However, since you have a travel protection insurance so we advise you to kindly get in touch with the insurance vendor- GENERALI on 8005519242 OR 8588369670 and provide them your insurance policy no. 22291X098M & cancelled itinerary- 72413119865801 to file a claim for the refund.

Thanks & Regards,
Expedia Customer Support


CHANGES CONFIRMATION MAIL:

Dear Pamela,

This is to inform you that changes have been done to your Itinerary- 72336933591443.

Following are the updated round trip details: Departure date- 5Oct from DCA(Washington, DC, United States) to BGR(Bangor, ME, United States) with stoppage at JFK(New York, NY, United States) for 1hr56min

Return date- 12Oct from BGR(Bangor, ME, United States) to DCA(Washington, DC, United States) with stoppage at LGA(New York, NY, United States) for 2hr7min

Thanks & Regards,
Expedia Customer Support


CANCELLATION MAIL:

HI WILLIAM ALLEN,

THIS IS TO INFORM YOU THAT YOUR AMERICAN AIRLINES FLIGHT DEPARTING ON 08JUL FROM CHICAGO TO MIAMI AND RETURNING 11JUL FROM MIAMI TO CHICAGO HAS BEEN CANCELLED WITH A CREDIT OF 387.20 USD WHICH IS VALID TILL 07 JULY, 2023 FOR BOOKING DOMESTIC FLIGHTS WITH AMERICAN AIRLINES ON EXPEDIA.

THANKS & REGARDS,
SAM
EXPEDIA CUSTOMER SUPPORT

OR

HI WILLIAM SNYDER,

THIS IS TO INFORM YOU THAT YOUR ITINERARY- 72378644062888 HAS BEEN CANCELLED WITH A CREDIT OF 275.94 USD. THE CREDIT IS VALID TILL 07 SEPTEMBER, 2023 AND CAN ONLY BE USED ON EXPEDIA.

THANKS & REGARDS,
EXPEDIA CUSTOMER SUPPORT


# Mail format and content:

Dear (CX NAME),

As per our conversation, I'm sorry that our call got disconnected.

I tried calling back but unfortunately we will not be able to get connected.

In this case, I request you to call us back and we will help you with this.


Thank you for contacting us!
Agent Name
Team Brand
Customer Support UA Voice Lodging-147


Email to customer - flight cancellation with future travel credit (FTC) and penalty:
(Use this template as a new email to a customer to confirm flight cancellation with FTC and penalty in the GDS)

Subject: Your cancellation confirmation for your [brand] itinerary [itinerary number]

Hello [customer name],

Thanks for contacting [brand].

I've gone ahead and canceled your reservation. According to [airline], your [ticket/tickets] [is/are] non-refundable. The great news is, they're allowing a travel credit for future use in the amount of [travel credit amount]. This is made up of the amount you paid [currency] [amount] minus the airline cancellation fee of [currency] [amount]. You can use this toward a new flight booking. Just know there may be a possible fare difference.

Keep the following in mind when redeeming your travel credit:

You must book by [validity date].
Airlines give separate credits to each traveler; you won’t be able to combine or transfer credits.
You must book on the same airline.
The credits can’t be used for additional services, like meals, seat upgrades, and so on.
Your new flight must depart from the same country as was shown on your original ticket.
When you're ready to use your travel credit, just sign in to your [brand] account, select your name, and go to Coupons and credits. Select the credit you want to use and follow in the instructions.

Thanks for choosing [brand].

Sincerely,

[agent first name and last name initial]
[SSO login]
[brand] Customer Support Team