Notes
Notes - notes.io |
Karan:
1. 6212772103 // Cold Transfer// for hotwire//
759b0349-5ab5-422b-b908-c5cddf35f93a
2. 72616937024256 // L44KHX //
ef448f91-3bb3-406f-bff7-e869540b631d
Px had a basic eco fare credits// px said that credits are still there as the AL has updated a waiver for this // I am unable to validate called AA// they said that px needs to do it directly with AA but US POS// told the same with the px// px said that she will going to contact the AL directly// so NFAT
3. 72624461225286 : // Fare Rules were not clear // [ Scott // phoenix // SJ // ] // Alaska Airline
AOB:13b1371d-857a-4458-a652-5bc823c0a101
told me that we don’t need to charge any change fee ( 125 USD ) from the px // issuing the credits amounting to 360.39USD
4. 72615782916644 // [ PATRICIA// PHOENIX // PE // ]
AOB: 3384580d-c7de-477c-ae4f-db25853589ab
PX WANTED TO DO VOL CXL DUE TO COVID// BASIC ECO FARE// PX IS ADAMANT// SO CALLED AS // THEY SAID THAT THEY CAN TAKE IT AS AN EXCEPTION// PX WILL GOING TO GET THE REVERT BACK FROM AS FOR THE DOCUMENTS [ VALID 239.22 USD ONLY ]// PX OK
****************************************************************************************************************
Sachin :
No AOB's were there
***************************************************************************************************************
Kunal:
1. 72619322045618 //agent error//cx unresponsive hence cb //EYHOS4
74bc128c-3531-41c5-9932-087fb44fce0f
***************************************************************************************************************
Deepak Yohan
1. 72513449523207
STARTING 2 CALLS VOICE ISSUE PAX NOT ABLE TO LISTEN MY VOICE //CALL DISCONNECTED BY PAX //TRY CALLING HIM BUT NOT CONNECTED
ALREADY SHARED SAME WITH WFM AJAY //AFTER THAT HE REFREASHED MY ID IN CONSOLE AND VOICE ISSUE RESOLVED (BOTH CALLS BY SAME PAX )
CONVERSATION ID **28f1d932-dbd2-4ac4-ab42-0827ad3ea7c8----2ND CALL
CONVERSATION ID **8fcd827f-c2e0-41b2-b5f2-5f1b7984a9f2-------1ST CALL
***************************************************************************************************************
Sumit:
1. 72630053483643
71ff68f1-6f3e-48e4-8454-a0544ddaaf8d
airline agent error - flight segment hx , but px enevr said to cancel ,
17-Aug-23
2. 72620116342827
d907911b-293d-45c9-9168-5d2e784d6805
non refundable booking ,for waiver
17-Aug-23
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