Notes

Status check-
cx said that he want to know his order status
all info shared as per SA ( promise date given)
order updates
cx agreed,
self-serve done
call closed
calling no-

Return status
calling no -
cx issue
cx said that he wants to know about the return status so told him all the details shared and also shared pickup details
cx agreed
call closed

refund status-
cx said that he want to know about refund status
so inform him as per SA
SLA date given
cx agreed
call closed
calling no-

Delay in delivery-
calling no -
alternate no
cx issue
cx called for the delivery related issue but the case was delay in delivery
so case assigned to l2
and tat shared cx agreed
call closed

------------------------------------------------
---------------------------------------------------
return -

Ccn:
Alternate Mob. No.: (If it's mentioned in the Address section)
Return Reason-
Outer Packaging: Proper
Inner Packaging: Proper
MRP TAG/ Brand Tag/ Accessories/ Brand Box (If Provided): Available
RVP Address: Same
TAT- Shared

return -

Ccn:
Alternate Mob. No.: (If it's mentioned in the Address section)
Return Reason-
Outer Packaging: Tampered
Inner Packaging: Tampered
MRP TAG/ Brand Tag/ Accessories/ Brand Box (If Provided): Not Available
RVP Address: Different as delivery one (Mention the complete address)
TAT- Not Shared
---------------------------------------------------------------------
RVP not Done
calling no
alternate no
cx issue
cx said that still the product is not picked up and the pickup date has breached
so all the details shared
cx agreed
calls closed
tat shared

spam calls -
cx said that he, Customers getting fake offer details( win lucky draw )
so inform him as per SA
cx agreed
call closed
spam no- ,
calling no-
alr no-



Unable to place COD Order
cx said Unable to place COD Order
so all inform shared as per SA
cx agreed with the info
cx agreed
call closed
calling no-

PLUS ZONE
Inquiry about Flipkart Plus coins related info
so all inform shared as per SA
cx agreed with the info
cx agreed
call closed
calling no-

DEBIT CARD EMI RELATED
cx want to know debit card Emi related info
inform him to send SMS - DCEMI on 57575
so all info shared as per SA
cx agreed with the info
call closed
calling no-

service center details-
cx said that he had a issue with the product ( )
he want to replace it
so info shared as per policy
service center details forwarded to cx
so all info shared as per SA
cx agreed with the info
call closed
calling no-

FK cancellation -
cx said that his order was cancelled ( Bulk Order)
so all info shared as per SA
cx agreed with the info
call closed
calling no-

Repromise
calling no
cx issue
cx wants to know the reason of re promise
so shared the reason of re-promise
shared the covid 19 update
cx agreed
call closed

Customer not aware of cancellation
calling no -
cx wants to know the reason of cancellation
All the information shared as per SA
so told him the reason of cancellation
cx agreed call closed

Delay in shipping
calling no -
alternate no -
cx issue
cx complaint about the stats of the product but when i checked
it was delay in shipping
so complaint raised as a delay in shipping
tat shared
all the information shared as per SA
cx agreed
call closed

Reinstate the cancelled Order
calling no
cx issue
cx wants to reinstate the cancelled order
but this was not possible so told to cx
cx agreed
told cx to place a new order
call closed
Call Dropped

Call drop
calling no
cx issue
cx drooped the call
after opening and did not responded
'
Return request is in cancelled requested state
cx issue
cx said that he wants to return of the product but his return last return was in cancelled requested state so all the details shared
cx agreed
calling no
call closed

Priority delivery
cx said that he want to know his order status
and also wants faster OR Priority Delivery delivery so all the details shared
all info shared as per SA ( promise date given)
Inform customer about Subscribe/Unsubscribe option available on app self-serve to receive order updates
cx agreed,
self-serve done
call closed
calling no-

status not updated to delivered cx wants to return the product
calling no
cx issue
cx said that she wants to return the product but the product was in shipped state so told her to wait for 24 hrs.
cx agree d
call closed
nearest tagging done

Wishmaster Denied for the doorstep delivery
calling no
cx issue
cx said that wishmaster denied for the doorstep delivery
delivery executive was asking to cx to come and take the product
so complaint raised
cx agree d
call closed
tat shared


Wrong Delivery
calling no
cx issue
cx said that the product was marked delivered but cx said that he has not recived the product
so complaint raised
cx agreed
call closed
tat shared