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AOB data for 16 Aug shift :
---------------------------------------------------------------------------------------------------------------------------------------------------Suhani :
72605891838490 || b3ce0f5c-c140-4f50-a3cf-5ff638a531c6 || customer callback as cx went unresponsive disconnected and redialed back on same con ID || Approved by TL Amit
72623578279044.00 || c27a482f-378a-4dcc-b2b4-8371eb9500c6 || customer callback || cx disconnected while transferring to tier 3 || called cx as permitted by tier 3 unknown music || redialed cx on same conv ID got connected and resolved || approved by TL
---------------------------------------------------------------------------------------------------------------------------------------------------
Durba :
72499915212270 - al call - conv id - 37c744be-022a-4e8e-8507-812640540af3
72621383924884 – car rental //vendor call - conv id - eef71450-076f-401a-bfea-728b71513c61
72531528297021 – LCC a/l // call drop cld cx - conv id - 948f1e6d-8657-426e-99ef-c2a9dbeec184
---------------------------------------------------------------------------------------------------------------------------------------------------
Aditya :
72633104880233 || 8aa371dd-8ff3-4dae-a781-ecf6f6b7a8f || cci to cxl the reservation chkd was an ndc direct/checked in the vnxt to try cancelling but unable to do so/contacted the AL /agent assisted me filled refund forms and processed the refunds/info the cx that it might take 2 days for refunds to get process/cx agreed/nfat// Approved by manager Melvin || S75NSW (NdcDirect)
---------------------------------------------------------------------------------------------------------------------------------------------------No AOB by Sopao
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