Notes

OPENING
UNDERSTAND///ACKNOWLEDGEMENT STATEMENT
I can understand your situation I am also a customer myself and relate your situation please be assure I will give my best to resolve your issue.
I also use the Internet on a daily basis so I know how important it is to have a stable connection all the time. I am working on your issue giving my best to address your issue.
I understand the importance of working and stable connection as I use internet for work purpose and to connect with family please be asured I will give my 100% to address your issue.
I apologize for the issue you are experiencing with cable services. Let me quickly asist you with your cable issue. I appreciate your efforts which you did so far to fix the issue before coming on the chat. I am here to provide you with excellent customer service today. Please be asured I will do my best to help solve your problem.

CABLE STEPS

1)Disconnect the power to the cable box by either unplugging the power cord from the wall out1let or from the back of the cable box.
2)Wait 10-15 seconds.
3)Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.This is to check dust, wear and tear to fully optimize the connections.
4)Please unplug the wires between box and TV . Wait for 30 seconds then plug back in again .
5)Kindly Check, all the wires of device plugged in properly.
INTERNET STEPS
1)Unplug the box from the power source to turn it off
2)Wait for 50 seconds.
3)Check if coaxial cable at the back of the modem and at the wall outlet is properly connected and should be finger tight.
4)Plug back the box to the power source to turn it on and wait for all lights to sync.
5)Once the Modem is fully synced, Check for Internet connection.
SALES///GSR
xFi Complete is our best in-home WiFi experience and includes the following benefits: Have peace of mind doing everything you like online with unlimited data, if you're enrolled in our 1.2 Terabyte (TB) internet data usage plan It will cost $10 more just should I add for you?
Xfinity Flex is a voice-controlled 4K streaming TV box, at no additional cost with Xfinity Internet. Check out all you can do with Flex: Brings together top apps and networks including Netflix, Disney+, Hulu, HBO Max, Prime Video, YouTube, discovery+ and more should I add for you?
While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

IMPORTANT LINKS
(internal only) You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
(internal only) Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

REWARDS
By the way, We have a new program for our loyal customers called Xfinity Rewards. Reward members enjoy a special mix of perks & benefits. It's free to join and easy to use. Sign up at on the Xfinity app or www.xfinity.com/Rewards . Have a great day !

Xfinity Rewards It's nice to meet you. I see that you've been with us for the last ____ years. I'd like to say thank you for your loyalty, for being our customer and for choosing Xfinity. We really could not be doing this without you. I would like tell you about our Xfinity Rewards program which is specially for old customer. Xfinity Rewards is a new program just for Xfinity customers – our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use. Depending on how long you’ve been an Xfinity customer, you will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc., and they’ll be refreshed regularly. To join or view rewards, you can do so via the Xfinity app or by visiting Xfinity Rewards.