Notes

DATE- 18th sep
Name- Nikita
Conversation ID-26b8a2d9-212b-4944-9e3e-2b0950a06e3e
Airline Code/Vendor- dl
Call Intent –Why Customer Called-pax called for flight cancel/ ca pos/ tranfer of call/ pax ok -26b8a2d9-212b-4944-9e3e-2b0950a06e3e/ Jenny Diamena
ITTN Number-72641506116016
Approved BY- priya

DATE- 19th sep
Name- Nikita
Conversation ID- 5afe8864-01da-4cd3-a18c-2a96158efbff
Airline Code/Vendor- NA
Call Intent –Why Customer Called-pax called but voice not audible due to tool error/ unable to call back due to universal tool error
ITTN Number- 72499976074651
Approved BY- priya

DATE- 19th sep
Name- Nikita
Conversation ID- ae93e070-7067-400a-9e08-52c414a297d6
Airline Code/Vendor- air new Zealand
Call Intent –Why Customer Called- Nada Madkour cold transfered the call / pax wanted to redeam the credita of booking created in 2020 / due to old booking no detaiils found in database/ due to whotif reservation no bsa avaialble/ mail shared for ss but with available details not abale to assist/ redireced airline for better details to be received/ call disconnected dur to tool error no aob possible/ tred but no response over tool error
ITTN Number- 71004244435921
Approved BY- priya

DATE- 20th sep
Name- Nikita
Conversation ID- b2d294ab-592b-474c-b5f3-7ad328922671
Airline Code/Vendor- fox
Call Intent –Why Customer Called- pax called to cancel with full refund due to fox denial of after pay credit card, called fox- dar manila Philippines agent approved complete refund OF 282.20 USD. ITT- 72659678355656 / BOOKING ID- 2WQOE6 / FFX03D9C93 CONF NUMBER/ Erica Cano. / sr-3813487
ITTN Number- 72659678355656
Approved BY- priya

DATE- 20th sep
Name- Nikita
Conversation ID- 88d5a97a-e513-48f2-854b-ce1ea03fd046
Airline Code/Vendor- alamo
Call Intent –Why Customer Called- 23 sep 7 pm / pax called to extend car reservation from 21 to 23 sep 7 pm / in travel reservation due to which need to call alamo/ agent- anna mexico- 1844-357-5138 7am to 7 pm central time/ TRIED TO CONTACT BUT NO RESPONSE received/ pax requested to keep reservation same
ITTN Number- 72654646767455
Approved BY- priya

DATE- 20th sep
Name- Nikita
Conversation ID- e79f22dd-07ed-46e3-ab4d-6b6361f8a664
Airline Code/Vendor- AA
Call Intent –Why Customer Called- pax called to redeem the credits with AA AL/ the original doi is 16 th sept but on the reissued ticket doi- 20 oct 2023/ as per rquest we tried redeem credits but reflecting NVA error/ tried to contact al but out of operational hours / raised a mail for confirmation and requested pax to connect on 25 till we receive the approval to use credits/ pax ok / if not approved then pax requested for reimbursement ove site error- new pnr created 2Y6CY4 if in case confirmation received
ITTN Number- 72390688240068
Approved BY- priya

DATE- 20th sep
Name- Nikita
Conversation ID- b78b22d3-c3b6-4ddc-9137-287052647be4
Airline Code/Vendor- fox
Call Intent –Why Customer Called- AX CALLED TO CANECL THE RESERVATION WITH COMPLETE REFUND AS DUE TO ASC THE PAX REACHED LATE AND FOX WAS OUT OF OPERATION HOURS, THE NEXT DAY DUE TO UNAVAILIBILTY OF RESOURCE FOX DENIED TO OFFERED THE CAR AND ALSO PAX FACED BEHAVIOUR ISSUE. KINDLY VALIDATE AND INITIATE REFUND OF 487.31 USD. SR ID- 3815157
ITTN Number- 72654612842430
Approved BY- priya

DATE- 20th sep
Name- Nikita
Conversation ID- ec600b35-ecc1-436a-a6fd-45f141214360
Airline Code/Vendor- thai air asia
Call Intent –Why Customer Called- pax called to change the origin of the reservation from DMK to BKK/ due to lcc reservation already traveler has connected to airline but no resolution offered/ requesting for supervisor with a change or cancellation with refund as pax reservation is just been 4 hours- tranfer to tier 3- ec600b35-ecc1-436a-a6fd-45f141214360
tier 3
ITTN Number- 72659736248846
Approved BY- priya