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e4892bcd-d3c7-4130-95c3-44f36d92956a Brian Straley
flight ( price match )
cci for price match as found cheaper prices agent informed about price match protection plan needs to be purchased while booking ,cx asked for alternate, agent informed to cancel and rebook as within free cancellation period cx do not agree hence chat closed.
struggle- delay response// agent should response in short sentences
2daf37ec-1e27-4ad8-84a8-50258f654d9f Nelsibeth Colon Lopez
Flight ( booking )
cci to book flight and want to hold tickets agent informed cannot hold as prices fluctuates cx ur chat closed.
Yash -
616b5fe2-c38f-4f13-af07-90bb80cf5208—cci for change flt timings-agent greeted & acknowledged concern AL change policies offered 3 flt's timing which is not suitable for cx—at last agent said no available flt as per specific timing which cx looking for(evening after 10 pm), end with a proper closing. However Multiple delays were found in chat, FUR- Process-driven( cx didn't come again within AHT-17 min
d1051f01-e2f5-48ff-9bca-7dd14e0a3307—cci for change timing in car booking-agent open on time and acknowledged same concern and shared car rental policies-that it a Pay later booking and best is to connect car rental directly-cx agree and then went unresponsive however agent closed chat more than 30 sec of closing TAT AHT- 15 min
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