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8fb959fe-d339-4acc-aa26-591ce998d35b cci to get credit or refund due to flight was delayed // checked ticket is in open status // as per policy need to contact airline // last agent already dropped an email to get confirmation for that but checked no proper respond from airline yet still in process // explained to cx but she is not ohk asked to supervisor // hence called t3
f27ea6a6-5c9e-48ec-bcf7-0b2e7bdebc43 // car rental
f27ea6a6-5c9e-48ec-bcf7-0b2e7bdebc43 cci to change pick up the time of car due to have doctor appointment // wants pick the car at 11 am she called car rental they redirected to us // called car rental no one picked the phone // kindly get in touch to update the time of pickup time
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