Notes
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Sure, let me review the terms and conditions for your booking and I'll see what we can do. Give me a moment.
Apology
I'm sorry to hear this — let me see if I can find a solution.
I'm sorry you've run into this issue. Let me see what I can do to solve it for you.
I'm so sorry you've had this frustrating experience, let me see what I can do to help.
Assurance
I'm happy to help resolve this for you.
I'm glad to help you with your booking today.
Sure, let me sort this out for you.
Chat window open
Please keep this chat window open so we can stay connected — thanks!
Please keep this chat window open so we can stay connected.
Thanks for keeping the chat window open, that will keep us connected.
Checking in
Thanks for staying connected, just a few more minutes while I check on this. Thanks for your patience.
Hello, I'm just checking the connection. Are you still with me?
Thanks — I'm still here! I'm checking on this and will be a few more minutes, thanks for your patience.
Hi, just checking in, I haven't heard from you in 2 minutes. Just so you know, our chat will disconnect in 1 minute if you don't respond. You can always chat us again if you need more support.
Closing
Can I help you with anything else?
Is there anything else I can help you with?
Is there anything else I can do for you?
It was a pleasure to help you!
It was my pleasure, thanks for getting in touch with us. Have a good day and take care!
Thanks for chatting with us — take care and have a wonderful day.
I'm sorry, since I'm not receiving any response, I will end this chat. If you need support, please feel free to chat with us again — take care.
Is there anything else I can help with today?
Do you have any other questions?
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