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Call listening has to be done>>
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Itinerary number: 72659165025298
Conversation ID: 0f69705b-c93c-480a-a491-f01f9a9a9709
case notes: S#164711686
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has to check if customer said to void both the flight or just one flight that is for return.
cx wanted to void the flight for return while our agent voided the flight for OB and for return both, while it was One way flight for return and OB
so cx telling it is your agent fault he cancelled the flight for OB while I said to cancel only return. now cx created a flight for return while cx has no OB flight, cx want OB flight in less prices
or cx want expedia to bear the cost for any extra amount that is coming
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