Notes

const axios = require('axios');
api_key = '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'
article = "Smoke detector of my fire alarm is in trouble. Can you help?My fire alarm panel reading Ground Fault Trouble. Can you help?I have a tamper supervisory on the panel of my fire alarm. Can you help?Are you having issues with a Wanderguard of your fire alarm?Is your fire alarm’s Maglock is not working?My door holder is not releasing, what should I do? The strobes are not working during an alarm(fire alarm)Is the panel of your fire alarm showing CO/ Carbon Monoxide Trouble?CO/ Carbon Monoxide detector of my fire alarm triggers continuously, what should I do?Pull station broke or not working, what can be done in this Situation?Panel of my fire alarm reading open circuit?My facility is being audited what do I need? Bed shaker is no longer working The panel is in fire alarm and wont reset? The elevator is not recalling, what can I do to fix this? Panel of my fire alarm reading charger fail?Panel reading Udact trouble, what can be done?I need a sensitivity report-Fire extinguisher is expiredEmergency Lights are not working.Trouble Light on the panel is ON- The Duct Detectorxa0keepsxa0triggering?xa0Ansul system keeps triggeringPanel is showing program corruptedThere was a fire, but the alarm did notxa0trigger Call bell is not working Door holder is not holdingWaterflowxa0is not triggering the alarmWaterflow keeps triggering?This is Esther. I'm calling from Roots Nursing Care Center. My panel is an alarm is ringing in the whole building.This is Esther. I'm calling from Roots Nursing Care Center. My panel is an alarm is ringing in the whole building. I have pressed the acknowledge button and signal button. The ringing has stopped and the panel reads smoke detector room 102Yes, I'm having an issue with the fire door in the building, one of the fire doors. It's not releasing. It’s only one room not the whole buildingYes, I'm having an issue with the fire door in the building, one of the fire doors. It's not releasing. It’s only one room not the whole building. I have checked, the door is separated from the wallHi, I'm having an issue with my panel. It's saying UDAC trouble. I have no idea what that means.Hi. The panel is showing battery trouble. I'm not sure what that means. It's just Saying battery trouble. What can be done to fix this? Hi, my panel is showing a trouble. It says CO6 monthshi my panel is showing a trouble it says dirty 2Hi, my panel is showing a trouble. It says dual address. What does that mean?My panel is showing invalid reply. And it says it’s from a smoke detector. Can you Help? Hey, good afternoon. I'm having trouble with my panel. It's showing no answer.Can you help?I'm having an issue with my panel is reading fire pump fail supervisory. What does that mean? Good afternoon. I'm having an issue in my facility. Our panel is showing booster Trouble. What does it mean?Good afternoon. I'm having an issue in my facility. Our panel is showing booster Trouble. We have also been doing construction this whole week. Can you help?I'm having a trouble on my panel. It's showing com fault. Can you help?My panel is showing a supervisory from a tamper loss. Can you help?My panel is showing a supervisory from a tamper loss. The sprinkler company was here last week. Can you help?Please don’t worry. I will schedule a service appointment for you.A service appointment must be scheduled; trouble shooting is necessary to assess the Issue.Is the sprinkler system being worked on? If Yes, the supervisory condition will restore once the work is completed, if No, call and schedule a service appointment with Tikva Security. Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.f the magnet is still holding the door when released, a service call is needed, however if the magnet is releasing but the door still isn’t closing, that is a separate issue outside of the fire Alarm company, and the door itself may need to be repaired or replaced. Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will need to schedule a service appointment for you. The device may be Expired and needs to be replaced.Please don’t worry. I will schedule a service appointment for you.Call to schedule a service appointment, send a photo right away to Tikva Security’s service line (646-397-6555), of the broken device, along with a brief description. Pull station may need to be replaced.Please don’t worry. I will schedule a service appointment for you. You will also need to share a photo of the panel and what it’s reading. Send the photo to [email protected] Tikva Security right away 646-397-6555 for Ruth or 973-283-5313 ext 102 for Tamar, request INSPECTION REPORTS and provide an email where you would like to receive The documents.If your bed shaker isn’t working, I would arrange the service for you. It needs to be replaced.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Batteries need to be replaced. Please don’t worry. I will schedule a service appointment For you.Do you have a cellular communicator with us? IF no, please contact your phone service provider, this is a phone issue separate from the fire alarm company. If Yes, I will Arrange schedule a service appointment for you.Call Tikva Security 646-397-6555 for Ruth or 973-283-5313 ext 102 for Tamar, Request sensitivity reports.Send a photo of the fire extinguisher and the size as well to the service line (646-397-6555 Ruth will assist you in scheduling an appointment to have someone Come out and replace it.Trouble Light on the panel is ON- Send a photo to the service line, a service appointment may be needed.Send a photo to the service line, a service appointment may be needed.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Please don’t worry. I will schedule a service appointment for you.Can you go to the panel for me and press the acknowledge button and let me know?Okay, can you go to that room? Can you do you have a can of air that you can use we need to clean that detector out you just need to Give it a couple of sprays to get whatever is tripping the detector You got to just spray it out a little bit and you should be able To reset your panelcan you go to that room and tell me if the door is being held onto the wall or if it is Actually separated from the wall and it's just not physically closingOkay. So it seems like the magnet is working fine. It just seems like you have an issue with the door itself that it's not swinging shut. So I would advise you to call someone that could, you know,fix the door for you so that it actually closes whenever it releases from the magnet. Okay, all rightOkay, so UDAC trouble seems like that usually a phone line issue. Have you been having Issues with the phone lines in the building? It you are not sure then I would suggest you to call you call your phone service provider so that they could come out and check the lines and make sure that the lines are active. And if the lines are active, then this trouble Should go awayOkay. So, battery trouble, I mean, we really just have to send that attack and we're going to replace the batteries. So just give me some time to schedule it for you. We'll get back to you with the date that will be out thereOkay, so CO6 months is a trouble where the Carbon oxide detector has an expiration date and it seems like yours is nearing the expiration date so it's giving you a warning that there's six months left so this device really should be replaced. We'll have a tech come out to replace it.Okay, dirty 2 is when the detector is dirty so if you have a can of air you can go to the detector and just you can spray it out to clean out whatever dirt is inside and that trouble should automatically clear on its own. If it doesn't go away right away, you can try Resetting, but it should go away on its ownusually a dual address is when you have if there is one of the devices gets wet it can a lot of times cause a dual address so if you can go to the area of where the leak was and see if there are any devices there that look like they may have gotten wet and remove that device for me and this dual address should clear, you'll have the trouble from this device that you removed. The dual address is there and once you fix the leak, we can come in And we can replace the device and clear the panel.so it seems like we have to come out to troubleshoot what exactly is the issue with this Device. We will schedule a service call for you. Okay, thank you.So it seems like we're going to have to schedule a tech to come out to check what the Issue is exactly with the device.so fire pump fail supervisory, we're monitoring the fire pump and the fire pump is triggering a fail signal to our panel, which means that there may be an issue with the fire pump itself. So I recommend that you call your sprinkler company so that they can Make sure that the fire pump is operating properly. Okay. Um, have you been doing any construction in the building?so booster panel trouble is usually when you have the horned strobes on the wall and I know a lot of times during construction they remove them which will cause this trouble on your panel. If you can go to the area that you're doing construction and just make sure that all the horned strobes are were put back on the wall And if they are not, if you can just put it back, it should clear the trouble.So com fault is a phone line issue. I would advise you to call your sprinkler your phone company to just make sure that the lines are active and that they have dial tone and Working properly.Okay, so was the sprinkler company, are they there or were they there in the last couple days? Okay, because it seems like they may not have opened up one of the sprinkler valves fully Or I would suggest you call them to make sure that all the tampers are open properly."

async function getAnswer(question, maxChunkLength = 3999) {
const article = "Your article text goes here..."; // Replace with your article text
const apiKey = "YOUR_API_KEY"; // Replace with your OpenAI API key

// Initialize a conversation with the model
const conversation = [];

// Add the context prompt as the first message in the conversation
const contextPrompt = `
Your role is to act as a virtual customer support representative for Tikva security, a leading provider of fire alarm systems and related products. Your primary objective is to assist customers with their inquiries, concerns, and requests regarding fire alarms and related products only. When responding to customer queries, please greet them courteously, inquire about their name if not provided, and listen attentively to their needs. Provide accurate and brief information about our fire alarm systems and related products only, addressing technical questions with clarity. If customers encounter issues with our products, offer troubleshooting guidance. If customer asks question which are unrelated to fire alarms and it's relevant products then simply answer I don't know about that

Emphasize:
- Do not redirect customers to contact third parties.
- If you don't know the answer, ask the customer to wait, and assure them that you will get back to them after discussing with our team.

If customers express interest in a specific product, highlight key features, benefits, and any ongoing promotions. When necessary, escalate queries to a higher-level support team or supervisor.

Please respond only citing references from the given article as follows:

Here's an article:nn<article>
${article}nn</article>nn

If you have any questions about my task or are uncertain about delivering the best answer possible, feel free to ask in bullet-point questions for clarification before generating your answers.

Do not deliver incorrect answers if you don't know.
`;

const contextMessage = {"role": "assistant", "content": contextPrompt};
conversation.push(contextMessage);

// Split the question into chunks
const questionChunks = [];
for (let i = 0; i < question.length; i += maxChunkLength) {
questionChunks.push(question.slice(i, i + maxChunkLength));
}

// Loop through question chunks
for (let i = 0; i < questionChunks.length; i++) {
// Add the current question chunk as a user message
const userMessage = {"role": "user", "content": questionChunks[i]};
conversation.push(userMessage);

try {
// Generate a response from the model
const response = await axios.post('https://api.openai.com/v1/chat/completions', {
model: 'gpt-3.5-turbo',
messages: conversation,
temperature: 0.4
}, {
headers: {
'Authorization': `Bearer ${apiKey}`
}
});

// Extract the model's reply
const reply = response.data.choices[0].message.content;

// If you want to continue the conversation, you can add the model's reply as a user message
const userMessage = {"role": "user", "content": reply};
conversation.push(userMessage);

// Return the final answer
return reply;
} catch (error) {
console.error("Error generating response from OpenAI:", error);
return "An error occurred while processing your request.";
}
}
}

// Example usage:
const question = "What is the recommended maintenance schedule for Tikva Security fire alarm systems?";
getAnswer(question)
.then(reply => {
console.log("Model's Response:", reply);
})
.catch(error => {
console.error("Error:", error);
});