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Please give me a moment, I will check it for you.
Hold 2nd
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Un hold
We appreciate your patience!
Assistance
How may I assist you?
Acknowledgement
1- Sure sir , I will definitely help you out !
2- Okay sir , I completely understand your concern !
3- Got it sir .
Assurance
1 - I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.
2- I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I really apologize that you are experiencing this problem.
3- Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your call landed on me so, now is my responsibility to help you.
Creating of reservation
I know that there has been a delay but please be assured that we are working on the reservation and we are trying to make on priority bases .
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