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How can I assist you today?
Hi. A very Good Morning to you, Shannon. My name is Maria from TalkTalk Customer Service & Billing Support. I hope that you are doing well today.
I appreciate you chatting with us today to know about your, . I'll be more than happy to assist you, and no worries, I'll do my best to help and look on to your query immediately.
Your chat has been transferred and it's my pleasure to assist you. Please allow me 2-3 minutes to read through your conversation above to have an insight about your query for today. Please stay on chat.
I genuinely appreciate you bringing this to our attention, Before I will proceed with checking here on my end. I will be asking some security question for me to fully authenticate the account.
Before we proceed, I just need to take some details so that I can open your account.
I just want to inform you that I will be accepting your first answer to every security question.
As you have logged into MyAccount we don’t need to complete security with you. However, I would still need to do further checks on your account. Please me 3-5 minutes enable for me to provide you the right information.
For security purposes, can you please verify the first and third characters of your telephone password?
Can you please verify your mobile number and email address that is associated on the account?
Can you please confirm your first line of address with post code?
What are the last 4 digits of your bank account number registered for direct debit with TalkTalk?
If you are using recurring card, that should be the last 4 digit of the long card number.
Since you've already passed the security questions within the last 7 days, asking security questions is no longer applicable anymore.
Perfect! Appreciate you verifying your account.
Please allow me 3-5 minutes while I look into your account and get back to you. Please stay connected. Thank you.
You're welcome. Anything and anytime for a valued customer like you,. It was my pleasure chatting to you today.
I just want to make sure that all your queries are answered whilst I have you online. Is there anything else that I can assist you with?
Just to make sure everything is covered, are you satisfied with the service that we have provided to you?
Awesome! Thank you for taking the time to chat with TalkTalk Customer Service and Billing. My name is Maria, it's my pleasure assisting you. Have a great day. Bye for now.
Don't forget to check our official website for tips, tricks and questions and updates https://community.talktalk.co.uk/ website.
Hello, I just want to check you're there and ready to chat with me?
I just want to check if everything is okay as I haven't received a response from my last post to you?
I'm sorry we couldn't finish our conversation. As I haven't heard from you for some time, I'm going to close this chat. If you need any help in future, please do not hesitate to contact us again. Thank you for taking the time to chat with TalkTalk Customer Service and Billing. My name is Maria, it's my pleasure assisting you.
Don't forget to check our official website for tips, tricks and questions and updates https://community.talktalk.co.uk/website.
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